bike-discount.de/enReviews

: 31,271Excellent

4.78

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Valid

with Buyer Protection

certified since: Jun 7, 2022
updated on: Jan 26, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: Jun 7, 2022
updated on: Jan 26, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

8,727 verified reviews in the last 12 months

31,271 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 days ago
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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the most relevant critical review


Jan 26, 2022
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
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Reviews for bike-discount.de/en

Sort by Latest first 
(155)
 Verified review
Dec 26, 2022
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your review. Something did indeed go wrong and we must sincerely apologize. Of course, you will be refunded the item as soon as we receive it. Thank you for your understanding.
 Verified review
Dec 26, 2022
All! Everything went wrong! It's impossible for something to go so wrong. incompetence! I've been waiting for some articles since 7Dec22. DHL says it doesn't know where the goods are and Bike Discount doesn't tell me anything concrete. A shame!
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your evaluation. I have reviewed your case. Your order was packed and handed over to our logistics partner on the same day. Unfortunately, there were apparently difficulties with the delivery. The tracking shows several unsuccessful delivery attempts. We had already contacted you to clarify the situation. The parcel is now on its way to a parcel shop at your delivery location, one of our service employees will contact you and provide you with the address details of the service point. Please feel free to contact us again if this is not successful. Thank you for your understanding.
 Verified review
Dec 25, 2022
Purchased and gave credit card details then told no payment made
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your feedback. There seems to have been a problem with your requested payment method. Can we help you? Please feel free to contact us via email or contact form. Thank you for your understanding.
 Verified review
Dec 24, 2022
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your feedback. Something went wrong in the shipping process and we must apologize. We have already started an investigation and will get back to you shortly. Feel free to contact us at any time if you have any further questions. Thank you for your understanding.
 Verified review
Dec 22, 2022
Not sure why I cant pay via Amazon Pay to which the website directed me?
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Answer by bike-discount.de/en
Dec 22, 2022
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you about this in our system. If you have any problem with the payment method, please contact us via our contact form or email. Thank you for your understanding.
 Verified review
Dec 19, 2022
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Answer by bike-discount.de/en
Dec 20, 2022
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
 Verified review
Dec 19, 2022
still need to resolve very late delivery issues.
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Your request will be processed immediately. We thank you for your understanding.
 Verified review
Dec 18, 2022
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Appropriate differences and measures have already been taken. Is there anything else we can do for you? Please feel free to contact us.
 Verified review
Dec 18, 2022
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
 Verified review
Dec 17, 2022
I still no receive my order
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by email or via our contact form. Thank you for your understanding.
 Verified review
Dec 17, 2022
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Answer by bike-discount.de/en
Dec 19, 2022
Estimado cliente, gracias por su comentario. Sentimos no haber podido hacerle justicia. Si tiene algún problema con los artículos pedidos, póngase en contacto con nosotros a través de nuestro formulario de contacto o por correo electrónico. Gracias por su comprensión.
 Verified review
Dec 16, 2022
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Answer by bike-discount.de/en
Dec 16, 2022
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
 Verified review
Dec 16, 2022
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Answer by bike-discount.de/en
Dec 16, 2022
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
 Verified review
Dec 16, 2022
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
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Answer by bike-discount.de/en
Dec 16, 2022
Dear customer, thank you for your feedback. We regret the error that occurred with us and apologize. You have received a return label from us to return the item to us. Once the item is received by us, you will receive the item you requested. Of course, we can only do this if the item is still available from us. Otherwise, you will be refunded the amount in full, of course, so that you do not have to bear any loss. We kindly ask for your understanding.
 Verified review
Dec 13, 2022
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Answer by bike-discount.de/en
Dec 13, 2022
Dear customer, thank you for your feedback. Unfortunately, I cannot find any contact from you in our system. I recognise your order as delivered. Is there anything else we can do for you? Please feel free to contact us via our contact form or by e-mail. Thank you for your understanding.
 Verified review
Dec 11, 2022
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Answer by bike-discount.de/en
Dec 12, 2022
Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. We have already arranged for a new shipment. Thank you for your understanding.
 Verified review
Dec 11, 2022
Terrible service then fault in the item. Never using them again.
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Answer by bike-discount.de/en
Dec 12, 2022
Dear customer, thank you for your feedback. I have checked your case. We sent your item to the manufacturer and it was carefully checked. Unfortunately, the manufacturer was unable to identify any defect in the item and processed it as a gesture of goodwill. We kindly ask for your understanding, we have helped you in the best possible way.
 Verified review
Dec 9, 2022
Hidden shipping charges to UK
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Answer by bike-discount.de/en
Dec 9, 2022
Dear customer, under shipping conditions we have provided a specially created page with the shipping and customs conditions with all relevant notes. Informative and transparent.
 Verified review
Dec 7, 2022
Ordered a bike with black rims. Received silver rims. When I pointed this out, the customer service was very poor. I had to come up with all the solutions as Bikediscount apparently could not see any wrong doing - they just sent me links to their website. They were oblivious to the fact that the look of the bike had changed significantly. It was not possible to get the rims switched to black ones. They ended up paying for the return, but only after a long discussion where I needed to ask the employee to consult his manager. Will not use them again after this poor experience and I will warn others to use them.
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Answer by bike-discount.de/en
Dec 8, 2022
Dear customer, thank you for your feedback. I have reviewed your request. We are sorry that the bike did not meet your expectations. In fact, however, we already explicitly point out on our website in the item description that "Due to the COVID-19 pandemic and the resulting persistent disturbances in global supply chains, the illustrations and equipment information may differ from the actual bicycles. The manufacturer reserves the right to replace components with components of equal quality". You have contacted us and had the option to return the item to us free of charge and your money was refunded. We hope this has resolved the situation to your satisfaction. Thank you for your understanding.
 Verified review
Dec 5, 2022
I placed my order on November 13 and it was delivered more than two weeks after without any explanation.
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Answer by bike-discount.de/en
Dec 5, 2022
Dear customer, thank you for your feedback. Your order was packed immediately and handed over to our logistics partner the following day. Unfortunately, there were apparently difficulties with the delivery. We are sorry for this but we can no longer influence the delivery once the order has been handed over to the logistics partner. We hope you enjoy the items you ordered and thank you for your understanding.