bike-discount.de/en

Reviews:

It took 16 days to package my order prior to delivery. No communication on what the delay was about, leaving us with the anxiety as this was a Christmas present.

Really poor service. Delayed dispatch, no indication of lengthy lead time at the point of ordering. Outsourced delivery company were extremely poor. I spent hours on the phone and days chasing the delivery. Eventually sent to a city 200 miles away in spite of a clear postcode and address on my invoice. Had to undertake a 400-mile round trip on a Friday night as a result.

A month after my shipment was sent from you, there is no information and no answer how you proceed in such case

Once I ordered here Fox 36 Performance fork. But I recieved Fox 36 Rhythm fork that is worse than I ordered. Bike-Discount refused to refund the difference in price. And we did find no solution for now. I think Bike-Discount is not very good shop. They don't look what they send

Ordered shipping from dhl, received by local post.. lowest quality delivery “Match pricing” complete lie

I ordered a Hope tech 4 e4 complete brake set, right and left. A large amount of fluid leaked from both brakes in the package, and the two brake pipes were also different. I will send it back to them for an exchange. They said they would send the brakes back to the manufacturer for investigation. After many weeks, with great difficulty, they returned the unpacked brakes to me, which I had packed in such a way that the brake fluid could not leak out. They didn't even touch it!!! So it's just as wrong now as it was before, since nothing happened with it. They didn't solve the different brake pipes either, instead I got 2 m of the worse ones (I told them that one is of good quality, but the other is much worse and the color is different), I can do what I want with it. I am very disappointed in this company. I feel they don't care about the customer after paying them for the product and having a problem. Communication with them is difficult and cumbersome. A lot of time passed after the complaint before I received the same defective product again. So in the end, my problem was not solved at all, and now they left me alone. I feel cheated because they didn't tell me the truth. They will surely have an answer to this as well, with which they will reassure themselves that they have acted impeccably. But I doubt that.

Very expensive

Bike itself was delivered on time in good condition. The problem is that I wanted to receive VAT invoice. I entered my European VAT number but the receipt I received doesn't include it. Even the customer support confirmed that they see the VAT number but refused to send VAT invoice. That costs me circa 2000 EUR!

I dont think this is link to the website itself, but more with the delivery company. Yet i've ordered a bike and i am still waiting for information on a possible delivery date almost 1 month after ordering.

Sent part of the order, and only informed me after posting,

There was a problem in shipping. Im waiting my order already more then 20 days. By tracker its still stucked in Germany.

Box was right but inside the box what i order was wrong. Wrong size Pipe.

No delivery yet even after 3 weeks. Almost 21 days now and package still not delivered. Shipping services could be improved and tracked for customer to know the status. DHL site doesn’t say anything expect “ready for air freight” for last 2 weeks.

Where is my item...? The tracking says it has not left Germany.

Delivery is always delayed

Make it clearer that taxes will be applied. I went through the sale process to the point of checkout and nowhere was it indicated that anything other than shipping would be applied to the order.

O still haven't received the order. Very slow!!

I bought a product that got cheaper overnight. They didn't bother to take my 2nd email into consideration and i received no answer. No refund with the 3 euro difference. But It's about principle, not money.