bike-discount.de/en

Reviews:

Failed to deliver the purchased items on the pretext that the address was not correct. I have ordered hundreds of items from other vendors and have never had any problems. Moreover, bike-discount.de charged the whole shipping charges and only returned the original amount. Extremely dissapointed with their approach to customers.

Very bad service, shipment still hasn't arrived. Time from order 22 days, promised delivery time 14-19 days.

Improve your return policy. Return label should be included as most shops offer. Horrible that I should pay for my own return! Pay as much for a return shipping as the item cost, so there was no point of returning. So money down the drain. Wont return as a customer unfortunately.

My package has never been delivered

Better communication and updates about order, two weeks from the order no info, nothing.

Expensive shipping Bad return policy to spain

Shipping has been dismal. I opted for DHL and paid extra to ensure on time delivery. My package from Germany to Portugal has been in transit for 20 days and is still not delivered. My enquiries with Bike Discount are responded many days after my queries, and are often vague. I doubt I will buy from BD again or recommend them as a reputable site.

I ordered a bottom bracket tool from Bike-Discount.de, as I like to support smaller retailers. When the tool arrived, it would not stay engaged when high torque was applied. Hence I returned the item as being unfit for purpose. I was surprised to then be charged for the full return postage, as the nature of internet shopping is that you cannot test the goods before receipt. Other online bike retailers do not charge for returns and yet have quite similar prices to Bike-Discount. I will not be shopping at Bike-Discount again; what will you do?

Few months wrestling with clear case(s). No more, never.

The item i ordered showed signs of previous use. I was offered a credit of €10, which didn’t even cover the postage cost. In my view the credit didn’t make up for the fact I received a used part. In future i will look elsewhere for my items.

I bought a bottom bracket installation and removal tool from their website on order 17072301551. On the product page, it says it works with BB30 bottom brackets. It also states that "With its accuracy of fit and ease of use, this bottom bracket tool not only protects the frame, but also the nerves.", and "Particularly precise fit and gentle on the frame". This is though not the case and the tool impacts the frame of my bike and the tool could not install the bottom bracket bearings. Nowhere on the page is there a warning that the tool might not work with every frame and they clearly state that it works with BB30 bottom brackets. Instead of accepting a return of the tool and taking responsibility for their inaccurate product description, the customer support agent has blamed me for the issue. This is extremely disappointing as I otherwise have had good experiences with the shop. But from other reviews, I can gather that this is common that they have inaccurate product descriptions and do not take responsibility for it,

My order 22072300025 was not even shipped....

Aticle is not yet delivered after 6 weeks

Be very clear on import duty for UK customers

If you live in other country do not order clothes etc because you have to pay shipping and it’s usually more than the item costs. And the customer service is bs.

Very poor customer service, okay prices but prat you don’t have to contact them or expect a polite reply.

Poor customer support. I have placed an order 3 weeks ago and since then I am waiting for the package to arrive. No interest whatsoever to resolve the issue.

Ordered 2 headsets for my bikes. But after installing them i noticed there is a manufacturing problem, leaving a gap between the bearing race and top cap. I have contacted bike-discount but they have been anything but helpful.