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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Received like this half wasnt in the box, contacted bike discount on mail after 5 days no response so i called they said they will mail me. After 7 days i got a answer that i need to contact dhl.. they should do this and help me but they didnt i lose like 140€ in parts
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Answer by bike-discount.de/en
Apr 27, 2023
Dear customer, thank you for your order and your review. We are really sorry for the inconvenience. We are already in contact with you and of course we will try to clarify the matter and help you! Please contact us at any time if you have any further questions. Thank you very much for your understanding.
Apr 25, 2023
Verified review
Package was not send on time.
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Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review.
I could see that unfortunately there was an obstacle in the delivery, which unfortunately we have no influence on. Therefore, the package had to be returned to us by the logistics partner and has now been delivered to you again. We are sorry for the inconvenience. If there is anything else we can do for you, please feel free to contact us at any time.
Apr 22, 2023
Verified review
I ordered shoes and made a size mistake. It was MY mistake. I contacted CS and asked to change the size WHILE THE SHOES WAS AT YOUR PREMISSES, but although several calls and e-mails, you sent the wrong size
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Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience that occurred. We process our customers' orders as soon as possible so that they arrive quickly. Therefore, please understand that an order that is already in our logistics can no longer be processed, even if it is still in our house. Unfortunately, this is not possible due to technical process reasons. Thank you very much.
Apr 22, 2023
Verified review
no service
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience that occurred. I have reviewed your case, we are continuously in contact with you. Of course, we can understand that you are waiting for the ordered goods. However, we also kindly ask for your understanding that we have to wait for the response from logistics partner, and they need to have a few days to investigate and give us an answer. Therefore, we kindly ask you to be patient. Of course, we are available for you at any time. Thank you for your understanding.
Apr 17, 2023
Verified review
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Answer by bike-discount.de/en
Apr 17, 2023
Dear customer, thank you for your feedback. Can we help you in any way? Feel free to contact us at any time via our contact form.
Apr 16, 2023
Verified review
had a bad experience returning my items from Portugal, your competitors are making this process much better
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Answer by bike-discount.de/en
Apr 17, 2023
Dear customer,
thank you for your evaluation. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding.
Apr 16, 2023
Verified review
I don't have tracking code yet and I don't get my order yet?
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Answer by bike-discount.de/en
Apr 17, 2023
Dear customer, thank you for your order and your review. I have reviewed your case: You have already received a reply from our service team. The shipment has already arrived in your delivery country. We have sent you the tracking link again. If there is anything we can do to help you, please feel free to contact us again.
Apr 15, 2023
Verified review
It is impossible to understand how to return the items. If it cost additional fee and time, everybody will abandon this shop!
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Answer by bike-discount.de/en
Apr 17, 2023
Dear Customer,
Thank you for your feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore ask for your understanding for our procedure.
Apr 14, 2023
Verified review
Delivery time 3 weeks :(
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Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review.
We are sorry that the delivery took a little longer than you expected.
Possibly the delivery by our logistics partner has been delayed a bit due to the Easter days. Please kindly take into account that we need to carefully assemble and prepare the bikes for shipping, as well as perform our quality control to guarantee our high standard. We thank you for your understanding and wish you much pleasure with the ordered items.
Apr 11, 2023
Verified review
I have not received my order yet as it is still at the Royal Mail depot in Edinburgh. I've phoned the depot twice in order to pay the customs charges, but have been told that it has not been processed. It has been with them since 27.3.23, over 2 weeks. I'm currently waiting for them to get back to me.
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Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your review. We quickly packed your order and handed it over to our logistics partner. Unfortunately, there seem to be delays due to customs clearance in your country of delivery. Even though we unfortunately have no influence on this, we are very sorry. I could not find any contact on the matter from your side in our system. If you continue to experience difficulties with the delivery, please do not hesitate to contact us so that we can help you. Thank you for your understanding.
Apr 11, 2023
Verified review
Wheels damaged, poorly packed.
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Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review.
We are very sorry that you did not receive the goods in perfect condition. I have reviewed your case and could see that you have already been in contact with our customer service. We will definitely take your feedback into consideration and thank you kindly for your understanding.
Apr 11, 2023
Verified review
Stll waiting for my order
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Answer by bike-discount.de/en
Apr 11, 2023
Dear Customer, thank you very much for your review.
I checked on your case:
Your order already arrived in your delivery country. Please note that delivery to your country may take a little more time due to different means of transport and also customs procedures. You are welcome to contact us via our contact form or e-mail. We will be happy to help you track your package. As your delivery has to travel a long way, we thank you for your patience.and for your understanding.
Apr 4, 2023
Verified review
slow delivery
compared to previous years, the customer service is lacking speed.
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Answer by bike-discount.de/en
Apr 5, 2023
Dear customer, thank you for your order and your review.
We are really sorry that this time it seems to have taken a little longer and hope that you will enjoy the ordered goods. If you have any questions or requests, please do not hesitate to contact us. Thank you for your understanding.
Mar 29, 2023
Verified review
Poor customer service
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Answer by bike-discount.de/en
Mar 29, 2023
Dear customer, thank you for the feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Mar 23, 2023
Verified review
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Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you very much for your review.
I have checked your case. We are already in contact with you and will clarify the situation as soon as possible. Thank you for your understanding.
Mar 20, 2023
Verified review
Still not received order
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Answer by bike-discount.de/en
Mar 21, 2023
Dear customer, thank you for your feedback.
We are sorry that your package could still be delivered.
I have checked your case.
Unfortunately, we cannot find any request from your side in our system. Can we help you? Please feel free to contact us via our contact form.
Mar 20, 2023
Verified review
.
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Answer by bike-discount.de/en
Mar 20, 2023
Dear customer, thank you for your feedback and your order.
We are sorry that you were not completely satisfied. I have reviewed your case: there were discrepancies related to tax and customs regulations.
However, we would like to inform you that we provide the ordering conditions to UK, which are subject to commonly known regulations since the Brexit, on our website transparently.
https://www.bike-discount.de/en/service-for-uk-customers
Thank you for your understanding.
Mar 20, 2023
Verified review
You have no one that is speaking proper english at the customer service , i had a problem with a order and still is not sorted because of language barrier
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Answer by bike-discount.de/en
Mar 20, 2023
Dear customer, thank you for your order and feedback.
We are sorry, unfortunately there was a shortage in stock, we apologize for the inconvenience.
I would like to assure you that most of our customer service staff can communicate well in English. If you have any difficulties again, please ask for a staff member who can help you in English. This should not be a problem.
If there is anything else we can do for you, please do not hesitate to contact us again. Thank you very much for your understanding.
Mar 17, 2023
Verified review
Rude,unhelpful customer service
Minium spend of £185! Which puts you in customs charges!!, expensive and slow delivery, plus handling charges when it finally arrives in the UK!!
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Answer by bike-discount.de/en
Mar 17, 2023
Dear customer,
thank you for your evaluation.
Our order and delivery conditions for your country of delivery can be viewed transparently on our website before purchase. You can therefore inform yourself sufficiently in advance to be able to make a suitable purchase decision.
We therefore ask for your understanding for our approach.
Mar 16, 2023
Verified review
Didn't got the product
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Answer by bike-discount.de/en
Mar 17, 2023
Dear Customer,
Thank you very much for your review.
Your order has now already been delivered to you, as I could see. Please note that delivery to your country may take a little more time. You are welcome to contact us via our contact form or e-mail if we can still help you. Thank you for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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