I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Nowhere on the basket page or payment dose it say taxes etc are due in uk and extra. Prices on website are including 19% tax. When googled bike discount uk it looks like you are a registered co in UK so no exta cost. If you want UK customers you need to sort this out like other EU shops have
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Answer by bike-discount.de/en
Oct 12, 2022
In our web store, the important information for a delivery outside the EU is stated accurately and transparently. Since the Brexit we have created an extra info page with all the information. Since the Brexit also import taxes must be made in the UK. It differs there nothing from other countries
Verified review
Oct 8, 2022
took a very long time for delivery (bought the item elsewhere in the mean time)
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Answer by bike-discount.de/en
Oct 12, 2022
Please excuse this shipping delay by DHL. We have handed over the finished package to DHL on the same day of your order. Unfortunately, DHL then needed 9 days for delivery in Belgium. However, we would also like to note that this is a rare case. Our business partner DHL is usually also very fast.
Verified review
Oct 7, 2022
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Verified review
Oct 6, 2022
Parcel was not delivered at time.
Investigation was initiated but still no answer and no action.
Will never use dpd delivery
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Answer by bike-discount.de/en
Oct 8, 2022
The package is ordered on 15.09.22. We have handed over to the service provider on 16.09.22. We would like to apologize for the problems with the delivery. We are working on a quick solution.
Verified review
Oct 5, 2022
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Answer by bike-discount.de/en
Oct 5, 2022
unfortunately we cannot find any communication from you in our system. If you have a problem with our items please contact reklamation@bike-discount.de
Verified review
Oct 5, 2022
Very long delivery outside of Germany.
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Answer by bike-discount.de/en
Oct 5, 2022
Thank you for your feedback. Deliveries to Israel can sometimes take a little longer (especially in the current crisis situation). There are also repeated delays in customs to this country, over which we have no control. We ask for your understanding in this regard. In your particular case, the shipment is still at customs. If the status does not change in the next few days, please contact us at "reklamation@bike-discount.de".
Verified review
Oct 4, 2022
The wheels I bought were advertised as "tax free" but on arrival in the UK I was sent a bill for 19% value added tax + a £12 Clearence fee. Bike-discount have failed to even respond to my emails about this.
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Answer by bike-discount.de/en
Oct 4, 2022
Of course, the articles for countries outside the EU are specified and also calculated tax-free with us ! After Brexit customs duties and import taxes are self-evident. We refer to this circumstance very transparently on our site.
Verified review
Sep 30, 2022
Bike-Discount does NOT care about their customers!! When something is wrong, they just completely ignore you. Orders are only half delivered (but paid in full). I had it more than once unfortunately. Such complaints are completely ignored. Bit of advice: NEVER BUY ANYTHING AT THIS COMPANY
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Verified review
Sep 30, 2022
I order set of carbon wheels 3 weeks now and i still waiting. On e-mails doesn’t reply on phone calls same thing
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Answer by bike-discount.de/en
Oct 4, 2022
Thank you for your feedback. We are sorry that DHL took so long to deliver your shipment. In our case, the order was processed and handed over to DHL on the same day.
Verified review
Sep 29, 2022
customer service was terrible. took half a dozen emails just to get an answer regarding what shipping estimates are. Once that was finally answered, I had to ask, but never got a reply as to why the company chooses to save a couple dollars to send overseas with 20 day shipping instead of 2-3 day shipping....at least give the customer an option to pay that extra $2 to shave 2 weeks off delivery time. On top of all that, doesn't seem like my package went in the mail until 2 weeks after the order was placed based on shipment scans. Assuming my order ever gets here, I'll have had a new bike sitting in my apartment for over a month before I was able to make use of it while waiting for this order to arrive.
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Answer by bike-discount.de/en
Oct 4, 2022
1. the shipment was handed over by us to DHL one day after your order. 2. it is DHL standard transport and not express. But for Express you would have had to pay not 2,- Dollar but at least 100,- Dollar more. Also important. Overseas shipping is currently delayed due to Corona and the Ukraine war.
Verified review
Sep 28, 2022
While I've placed several orders with bike discount in the past and received great service (items in stock, fair shipping, brand new items), my recent experience with returning products to them has stained that view. Their returns team did not collect my order, despite sending them several follow-up e-mails, they neglected collection for over a month and the return package was deemed abandoned by DHL and sent back to me AT MY EXPENSE (I live in Canada, it won't be cheap). It will be 3 months now since I sent them the return package. I've spoken to 3 different employees from BD, have been corresponding with one from the complaints department for over a month now, and to date he has played dumb, not offering any solutions to this issue, and rejected my requests to escalate the issue. This experience cannot coexist with a customer-oriented company. Avoid doing business with this company at all cost, there are 2 or 3 other German competitors with massively better customer service and same competitive prices (do your research)
I hate it when êople are asking how good they are doing before anything is done....
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Answer by bike-discount.de/en
Sep 29, 2022
Thank you for your feedback. Unfortunately, we cannot see any connection to your statement. The past email communication does not match your statement. The last order from you has been delivered within 3 days in Belgium.
Verified review
Sep 28, 2022
I have made a partial return for 2 of my orders, tracking from DHL says they are delivered almost 3 weeks ago. But no return yet, no email, that they received anything.
I have written to the support. They still didn't even answer me except for the automatic response that it make take till 5 days (already more than a week passed after I have written this email)
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Answer by bike-discount.de/en
Sep 29, 2022
currently, unfortunately, there may be a delay, for which we apologize. Customer was refunded the returned items.
Verified review
Sep 26, 2022
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Answer by bike-discount.de/en
Sep 26, 2022
Thanks for the feedback. Unfortunately, we cannot understand the reaction.
Verified review
Sep 26, 2022
My experience with bike-discount was very negative! The item I ordered arrived broken, which created discomfort for me. In addition, I returned the item by average post paying 8EUR for than which I didn't receve back. So I lost time and money. Before sending items to your clients, you need to make sure that your products are in good order.
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Verified review
Sep 26, 2022
It doesn’t matter how much you shop. When you have to return something you have to pay for the return shipment. If you live in a country next to Germany you probably don’t have to pay return. Bike-discount think that some customers are more important that others
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Verified review
Sep 25, 2022
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Answer by bike-discount.de/en
Sep 26, 2022
Thanks for the feedback. Unfortunately, we cannot understand the reaction.
Verified review
Sep 24, 2022
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Answer by bike-discount.de/en
Sep 26, 2022
Thanks for the feedback. Unfortunately, we cannot understand the reaction.
Verified review
Sep 23, 2022
I paid a premium for delivery and after 21 days still do not have my order. First and last time I will buy from bike-discount!
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Answer by bike-discount.de/en
Sep 23, 2022
Transport in Portugal takes a little long through DHL. However, the shipment is also going to the Azores. We processed the order within one day and handed it over to DHL. One day before, there was an error in the transfer of your order. We apologised for this immediately. However, it is not correct that you paid an extra fee for shipping. It is a matter of the normal shipping costs.
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