I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Different prices when you look and when you buy stuff
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Answer by bike-discount.de/en
Sep 22, 2022
Yes. This can have different reasons. For example, different tax rates depending on the country of delivery. These are not errors, but rather tax law requirements of the respective countries. But there are also other reasons, about which you will be informed in our store at the appropriate places.
Verified review
Sep 22, 2022
Returning items from Finland is not free of charge.
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Answer by bike-discount.de/en
Sep 22, 2022
The return of reclaimed goods is free of charge for the customer.
Verified review
Sep 22, 2022
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Answer by bike-discount.de/en
Sep 22, 2022
The customer wanted to return something because something was not right. We offered him a free parcel stamp. He misunderstood and now believed he had to pay for the return. We then pointed out to him again that this return is free of charge for him. Thank you for your review !
Verified review
Sep 22, 2022
Good price terrible service.
Wasn't dispatched in anything approaching the timeline indicated at purchase.
No communication until chased then poor communication.
Failed to cancel the order when requested and ultimately arrived about a month later and too late for intended use.
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Answer by bike-discount.de/en
Sep 22, 2022
?? Unfortunately, there is no contact by you in our system. What we can see is: 1.9.22 ordered and delivered in Dublin on 7.9.22.
Verified review
Sep 20, 2022
Send me defective goods, does not pay for return and do they reply to mails and their phone number does not exist when I try to call them. They may be cheap but apparently you get no service at all and your out of luck if things doesn't turn out right. Avoid this shop !
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Answer by bike-discount.de/en
Sep 20, 2022
We cannot understand your comments. We have no contact in our system regarding possibly defective goods. So we can't take action without contact. Our telephone number is very much real and works fine. If you have a problem with the goods we delivered, please contact "reklamatio@bike-discount.de". This is the only way we can help you. If an item is defective, you will of course be reimbursed for the shipping costs.
Verified review
Sep 20, 2022
Absolutely awful.
Ordered some stuff to the UK. The website says "custom charges might apply"-- custom charges were applied (around 20% + charge for the service).
I might be wrong but It seems the seller doesn't care about it at all. I haven't received anything to email. I had to call the custom to get a reference number to pay these charges. Of course, it took a lot of time.
Poor reply from the seller -- several days.
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Answer by bike-discount.de/en
Sep 20, 2022
We cannot state the exact customs duties in advance. This depends not only on the value of the goods, but also on the type of goods. Of course, this can vary quite a bit. Of course, the convenience is no longer the same after Brexit. As a rule, you will be informed of the charges by customs or the relevant national post office and not the other way round. We are sorry that this went so unhappily.
Verified review
Sep 19, 2022
After almost 4 weeks, my bike is still not delivered. I've reached out to the customer service as the bike is still with DHL. They are not solving the issue together with DHL and they are not responding to to mail I've send them about it.
If DHL lost the bike, I expect the Bike-discount sends a new bike and solve the issue with DHL afterwards. Also paying for a delivery service that does not deliver, is not ok. I'm awaiting Bike-discount to come with a proper solution to make me a happy client.
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Verified review
Sep 19, 2022
It’s hard to give any feedback because the bike I have ordered was never delivered…
Perhaps change the shipping company .
If they compensate me with sending another bike and a better one then I’ll give 5 stars …
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Verified review
Sep 19, 2022
Still hasn’t arrived. Have spent £250 and havnt had an update since 7th September (2 weeks ago)
Don’t be fooled by the low prices
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Answer by bike-discount.de/en
Sep 19, 2022
The shipment has actually been at the delivery depot since 7/9/22. Too bad you did not contact us. Then we could have helped you too. Our colleagues are now contacting DHL.
Important current info: the shipment is waiting for payment of customs duties since 07.09.22. According to tracking, the customer has already been contacted twice by ParcelForce regarding this.
Verified review
Sep 19, 2022
my packet is lost.
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Answer by bike-discount.de/en
Sep 19, 2022
The shipment has been delivered to you on 8.9.22. If this is not the case, please contact us. This is the only way to help you !!! reklamation@bike-discount.de
Verified review
Sep 18, 2022
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Answer by bike-discount.de/en
Sep 19, 2022
Unfortunately, we cannot provide a free shipping label for Croatia. If it is complaints, we will refund the shipping cost.
Verified review
Sep 16, 2022
You should change the language. Please in german
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Answer by bike-discount.de/en
Sep 19, 2022
Freitag bestellt, Dienstag geliefert. In Deutsch.
Verified review
Sep 14, 2022
Ordered some Shimano spare parts by the pictures in the online shop. Didn’t get all the parts in the pictures. The description was hard to understand and misleading.
Customer support did not answer until I raised a claim via PayPal. “You got what you ordered” was their reply.
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Answer by bike-discount.de/en
Sep 16, 2022
Please excuse the inconvenience. Unfortunately, your item is a variant item that is correctly displayed on our homepage and was ordered by you as such. You are welcome to return the item for credit.
Verified review
Sep 12, 2022
Erro do sistema por várias vezes , mesmo já depois de ter a morada certa, já paguei 2 vezes e nem as peças nem o refound
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Answer by bike-discount.de/en
Sep 14, 2022
pedimos desculpa pelo incómodo. No entanto, o cliente já foi informado várias vezes por escrito e verbalmente que seleccionou o país de entrega errado para a sua encomenda.
Verified review
Sep 11, 2022
Most important bike part was missing from my order. Out of stock despite the fact that wed shop had it when I ordered. Customer service really takes at least 5 days to answear so it takes for ever to sort it. Still waiting...
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Answer by bike-discount.de/en
Sep 14, 2022
Unfortunately, in this case there was an unfortunate exception to the over sale, so that the item was briefly not available. We regret this and apologize for this. The customer has been informed about this in writing.
Verified review
Sep 8, 2022
I did not get my order
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Answer by bike-discount.de/en
Sep 8, 2022
We are sorry that shipments to Kazakhstan may take a little longer at the moment. As our colleague already told you by mail, we ask you for a little patience. At the moment the shipment is obviously at customs. If in a few days there is no change in the parcel history, we will initiate an investigation with DHL and help you further. We ask for your understanding that we will not send another package now, as this will lead to the same result. Here only some patience helps in these times and shipments to certain regions.
Verified review
Sep 6, 2022
the postage costs for returning or exchanging the product are paid from Finland
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Answer by bike-discount.de/en
Sep 6, 2022
Clarification: The shipping costs for returns due to justified complaints will of course be borne by us.
Verified review
Sep 5, 2022
I have ordrede a CUBE bike plus accessoires.
The bike was delivered accordingly to plan.
However the other parts (including pedals for the bike) was not send in the same package. After 10 days I asked what happend with it - and had to wait several days for an answear.
When I finally got the package - it was damaged and several components were missing. There where a note in the box from the transport company that the box where damaged and components was missing. Value of missing parts was +50€. Again after complaining I waited 8 days for an answear and they offered me a €20 vouncher.
I can not recommend anyone to do business with them!
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Answer by bike-discount.de/en
Sep 5, 2022
The ordered bicycle was shipped by freight forwarder. The additionally ordered accessories did not fit into the bike box. We therefore sent them in an extra parcel by parcel service. Unfortunately, there was transport damage to this package. This is annoying and we are sorry. In consultation with you, we have refunded the accessories.
Verified review
Sep 2, 2022
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Answer by bike-discount.de/en
Sep 3, 2022
Problems with a wrongly mounted tire, for which we apologize. Compensation offered and communicated to the customer.
Verified review
Sep 2, 2022
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Answer by bike-discount.de/en
Sep 3, 2022
Unfortunately, we cannot find any communication with a problem from you in our system. If you are not satisfied with our products please contact reklamation@bike-discount.de
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