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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dopo che la bici risultava disponibile, sono passati 12 giorni e rispondevano alle mie richieste sui tempi di consegna che erano pieni di ordini e che dovevo avere pazienza. Avevo acquistato una bici da 4000€. Successivamente visto che sul sito diceva che la bici era Disponibile ho chiesto se fosse nei loro magazzini ma continuavano a glissare la risposta dicendomi di pazientare. Ho chiesto così ed ottenuto il rimborso da PayPal
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, thank you for your review! Is there anything else we can do to help you? You are very welcome to contact us at any time using our contact form.
Jan 31, 2024
Verified review
Never again!
Ordered bike on middle of December, from begining in contact with shop with information that I need invoice in 2023. On site was information about delivery time 4-6 days. Of course bike was send on 3rd of January... Later package was lost by DHL. Waiting more than 1 month for refund after many emails with shop... At the end I lost money and lot of time... Never again...
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Answer by bike-discount.de/en
Feb 1, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jan 31, 2024
Verified review
Contact with the shop is a nightmare. Waiting for refund after order cancel - more than one month...
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Answer by bike-discount.de/en
Feb 1, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Feb 18, 2024
Verified review
List of things to improve.
Improve the skills of the mechanics. Be more careful to avoid aesthetic damage during assembly and handling. Tighten QC. Shorten the support response times and be honest when replying.
If someone in management is really interested, contact me directly. I'm willing to detail my feedback in a professional manner. I consult on business processes for a living.
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Answer by bike-discount.de/en
Feb 19, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We have not received any communication from you either. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Feb 20, 2024
Verified review
I have been sent the cycling shoes instead of an aero helmet. They have been dragging their feet asking me to send back the shoes before they can send the helmet, wasting my time when they are the ones making the mistake.
3 weeks after the shipment, still no helmet, the money is in their account though.
Disappointed.
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Answer by bike-discount.de/en
Feb 21, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Feb 4, 2024
Verified review
They misprinted the address on the shipping label and the shipment got delayed. The shipper and the store told me it would be returned to sender, but then it showed up 2 weeks later. They did not admit wrongdoing (DHL said it was missing data) and the order confirmation showed the correct address.
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 4, 2024
Verified review
invoice
I couldn't provide the tax identification number when ordering, I placed an order without it and sent an e-mail asking for it to be added, with no response
I received an invoice without a tax identification number, I asked for a change twice without success.
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We are sorry that you were apparently not completely satisfied. We will contact you again to ensure that you get the right solution. Thank you for your understanding.
Feb 13, 2024
Verified review
My item was sent by another shipping company and I could not find the package. Wasted money and time. I wrote to support, but they didn’t answer me. Terrible service. Order 23012400654
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Answer by bike-discount.de/en
Feb 13, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 2, 2024
Verified review
I haven't received my order and customer service are not helpful at all. They sent me tracking link, but there is nothing inside. No respond after that. Don't know what to do now.
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Answer by bike-discount.de/en
Feb 2, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Feb 5, 2024
Verified review
2nd time that the package is deliverd somewhere else...
My packages where delivered somewhere else, in the past it was always correct but now the last few times de delivery is not right, i need to collect it in an other city....
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, thank you very much for your feedback. Unfortunately, I cannot find a contact for you in our system. I can see that your order has been delivered to you in the meantime. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
Feb 9, 2024
Verified review
Low quality delivery, our parcel was ripped and wet in and out side as well as very long delivery.
The information about the items on the web page is not full.
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Answer by bike-discount.de/en
Feb 9, 2024
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find a request from your side in our system. Can we help you? Please feel free to contact us via our contact form.
Feb 1, 2024
Verified review
I bought helmet from Ireland.
They don’t have labels for returns.
DHL wanted to charge me 85€ for return.
Stone age service from bike discount
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Answer by bike-discount.de/en
Feb 2, 2024
Dear customer,
Thank you for your order and for your review.
We are pleased that you can benefit from our favorable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore ask for your understanding of our procedure.
Feb 3, 2024
Verified review
My order has not arrived to me, despite the fact that two weeks have passed since the order was placed. That's why I can't evaluate it.
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Feb 16, 2024
Verified review
Poor Customer Service
It is my belief that the site sold a bike it did not have and I waited 10 days for an update before deciding to cancel my order.
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Answer by bike-discount.de/en
Feb 16, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We have immediately arranged for a cancellation as soon as we became aware of this. Thank you for your understanding.
Feb 23, 2024
Verified review
21 days to deliver with fed ex postage cost 15 euros. What’s the point to be charged if it’s going to take 21 day to deliver
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Answer by bike-discount.de/en
Feb 23, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 9, 2024
Verified review
Delivery time incredibly long, more than 24 days. No willingness to compensate.
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Answer by bike-discount.de/en
Feb 9, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your delivery country and is on its way to delivery. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Feb 21, 2024
Verified review
pacco arrivato ma non corrisponde assolutamente con la descrizione
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Answer by bike-discount.de/en
Feb 22, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 20, 2024
Verified review
Advise oversea clients of ‘net cost’ during checkout!!!
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Answer by bike-discount.de/en
Feb 21, 2024
Dear customer, thank you very much for your feedback. The prices of the articles are taxed in the country of destination, as required by law. The prices are adapted to the respective country. Import duties are country-specific and also country-dependent. The customer must inform himself about this in advance. Unfortunately, we are unable to provide this information.
We thank you for your understanding.
Feb 16, 2024
Verified review
Very bad customer service. Slow and expensive shipping
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Answer by bike-discount.de/en
Feb 17, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 15, 2024
Verified review
Waited more than 3 weeks on my order that they forgot…
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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