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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I ordered brake sram code rsc and was measing a part of brakes.
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Answer by bike-discount.de/en
Jan 22, 2024
Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. Unfortunately, I cannot fully understand the meaning of your feedback and cannot find any suitable communication with you in our system. Is there anything we can do to help you?In this case, please contact us again. We will be happy to help you at any time.
Jan 19, 2024
Verified review
wrong address
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Answer by bike-discount.de/en
Jan 20, 2024
Dear customer, thank you for your feedback. We cannot find any communication from you in our system. In the meantime, your parcel is considered delivered. Is there anything else we can do for you? Please do not hesitate to contact us by e-mail. Thank you for your understanding.
Jan 17, 2024
Verified review
The warranty process should be faster
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Answer by bike-discount.de/en
Jan 18, 2024
Thank you for your order and your review.
We are sorry that there has obviously been some inconvenience. I have forwarded your feedback internally and arranged for you to be contacted again today. We are sure that we will find a good solution. Thank you for your patience and understanding.
Jan 13, 2024
Verified review
I toke 2,5 weeks to deliver a bike. Mention that before the order
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Answer by bike-discount.de/en
Jan 15, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales and the holidays. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Jan 11, 2024
Verified review
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Answer by bike-discount.de/en
Jan 12, 2024
Dear customer, thank you for your order and your review.
We are sorry that we were apparently unable to fully satisfy you. I have checked your details: please note that our best price requests must be submitted together with the order. The conditions for our best price enquiry can be found transparently on our homepage.
If there is anything else we can help you with, please do not hesitate to contact us at any time.
Thank you for your understanding.
Jan 10, 2024
Verified review
Do not reimburse the cost of postage if the product is returned (Slovenia within the EU)
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Answer by bike-discount.de/en
Jan 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Jan 8, 2024
Verified review
Last couple of of time I couldn't make a purchase had some strange errors and 6 times my money came back. Also on the 7 one also I had some weird issues. In general I am completely not happy with the experience of this website.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and have been able to find the error. You have not provided us with a correct shipping address. We have informed you of this in writing. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jan 6, 2024
Verified review
No news from discount-bike
I bought the item 3 weeks ago. Since then, no news. Only my credit card has been charged. I had to write them to have a status of my order, it does not have been processed yet. I bought 2 other items from competition (overseas companies such has bike-discount.de ) and I received all my purchases in 4 days time frame). I am still waiting for an update from them.
On the positive side, the prices are really good.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales and the holidays. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused. The goods are on their way to you.
Jan 6, 2024
Verified review
Poor customer service
I ordered €200 worth of bicycling equipment from Bike-Discount but never received the merchandise. They gave incorrect mail address to DHL. I called DHL but could not get through. I emailed Bike-Discount about the problem. It took them 4 days to respond. Meanwhile, DHL sent the package back. It has now been weeks and no refund. I emailed twice again. Silence.
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Answer by bike-discount.de/en
Jan 8, 2024
We are very sorry that the transport company sent the parcel to the wrong address, although the address details were correct. We will contact you immediately to help you quickly.
Jan 4, 2024
Verified review
The wheels I received were damaged during transportation. I first noticed the damaged front wheel, but instead of accepting a claim I was offered a spare part and a minor compensation.
When checking the front wheel it was damaged too. But since I was already tired and kind of upset from the first chat, I didn’t contact them again.
Not satisfied and I will think twice before I order from Bikediscount again.
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Answer by bike-discount.de/en
Jan 8, 2024
We are sorry that your consignment was slightly damaged in transit. I have reviewed your case and note that our customer service has provided you with both a replacement part and a voucher for your inconvenience.
Jan 4, 2024
Verified review
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jan 3, 2024
Verified review
You sent me the completly wrong fork, custoner support is slow and i have not heard anything since i returned the fork before christmas.
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Answer by bike-discount.de/en
Jan 3, 2024
Dear customer, thank you for your order and your review. We are of course very sorry that you have experienced any inconvenience. Of course, we will help you, our customer service is already in contact with you. However, please note that the item must first be delivered to us before we can make an exchange. As you live in a different country, this may take a few days. There is also a slight delay with our logistics partner due to the public holidays. As soon as we have received the item, we will send you the replacement item immediately. Thank you for your patience and understanding.
Jan 3, 2024
Verified review
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Answer by bike-discount.de/en
Jan 3, 2024
Dear customer, thank you for your order and for your feedback. We are sorry that we could not fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jan 2, 2024
Verified review
I would like you to communicate with customers, and not pretend that you are not interested in them after you have received the money.
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We apologize for the inconvenience caused. I have checked your details: We may have overlooked your request- for this we would like to apologize profusely! Of course, it is very important to us to be there for our customers at all times. We will contact you now. Please let us know if we can help you any further. Thank you for your understanding.
Dec 28, 2023
Verified review
Not reliable at all. If you have a chance to buy in other shop, do not buy in this one. They sold me, they confirmed delivery and finally send me the fork I did not order. Than they told me they do not have the fork I paid for. I proposed they send me similar for the price (promotions ended and prices raised) but the refused. They do not care how much loss they caused on my side. No reflection, no client friendly solution. Just: we do not have what you paid for and it is your problem and if you have to pay more now we do not care. My recommendation: do not buy anything valuable in this shop (i.e. bike, fork, frame, wheels, etc.). Just don't.
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Answer by bike-discount.de/en
Dec 28, 2023
Dear customer, thank you for your order and feedback. We apologise for any inconvenience caused. Our customer service will contact you again to offer you an alternative solution. Thank you for your understanding.
Dec 27, 2023
Verified review
bad costumer service
Sometimes, true relationships are revealed in difficult times. Here too
I have ordered many times without too many problems. Delays and mistakes happen.
But the last time was particularly frustrating. There are two errors in the same order and no acknowledgment.
Deferent description on the website whit what I received.
During the holidays, they want me to return the items to send the correct ones, which they don't even have available on their site. This means at least 1 month delay.
To "German" Costumer policy.
There's nothing to be sorry about.
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Answer by bike-discount.de/en
Dec 29, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 27, 2023
Verified review
Took Teo week to send the delivery they had in stock
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Answer by bike-discount.de/en
Dec 28, 2023
Dear customer, thank you for your feedback and we are pleased to count you among our satisfied customers. We are sorry that you had any inconvenience with your order. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
Dec 27, 2023
Verified review
Costly returns
I order some clothing, but it was too big for me, so I wanted to return it. However, the shipping costs for the return need to be born by me. The cost is about 30€, so it'll be way cheaper to go to a tailor and try to fix the garment.
It's the first time I need to pay to return goods bought online
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Answer by bike-discount.de/en
Dec 27, 2023
Unfortunately, we cannot cover the costs of returning goods from every country. If the complaint is justified, we will of course cover the costs for the return shipment. Unfortunately, we cannot cover the return costs from Spain for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore ask for their understanding.
Dec 23, 2023
Verified review
It took 16 days to package my order prior to delivery. No communication on what the delay was about, leaving us with the anxiety as this was a Christmas present.
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Answer by bike-discount.de/en
Dec 25, 2023
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please do not hesitate to contact us again.
Thank you for your understanding.
Dec 22, 2023
Verified review
Really poor service. Delayed dispatch, no indication of lengthy lead time at the point of ordering. Outsourced delivery company were extremely poor. I spent hours on the phone and days chasing the delivery. Eventually sent to a city 200 miles away in spite of a clear postcode and address on my invoice. Had to undertake a 400-mile round trip on a Friday night as a result.
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Answer by bike-discount.de/en
Dec 23, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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