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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Sehr geehrter Kunde, vielen Dank für Ihr Feedback.
Ich habe sorgfältig geprüft, was der Grund für Ihre Bewertung sein könnte. Ich konnte feststellen, dass Sie offenbar keine valide Rechnungsadresse angegeben haben. Dies ist zwingend notwendig. Wir haben Sie darüber in Kenntnis gesetzt, leider aber keine Antwort von Ihnen erhalten. Wenn Sie diesbezüglich Fragen haben, setzen Sie sich bitte mit uns in Verbindung, damit wir Ihnen helfen können. Vielen Dank für Ihr Verständnis.
Sep 23, 2023
Verified review
Failed to deliver the purchased items on the pretext that the address was not correct. I have ordered hundreds of items from other vendors and have never had any problems. Moreover, bike-discount.de charged the whole shipping charges and only returned the original amount. Extremely dissapointed with their approach to customers.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for the order and the review.
We are really sorry that our logistics partner had difficulties with the delivery. I checked your details and could see that we created the label appropriately according to the data you entered.
You have indeed been charged the return shipping cost by mistake, of course this is not correct! I have arranged for the immediate refund of the shipping cost, please accept our sincere apologies for this error.
Thank you for your understanding.
Sep 23, 2023
Verified review
I ordered a package from the company on September 2nd from Hungary, which was handed over to DHL on the 5th, then the next day on the 6th I received the last notification, which was more than two weeks ago! Since then, the order status has not been updated, the package is still in Germany. I wrote to them again on Wednesday but have not yet received a reply. There is no indication anywhere on Bike-Discount's website that it can take that long. I already ordered from another German webshop and received it within a few days. I'm still waiting, though not with much hope. Hopefully it will arrive at some point. For me, in this form, this transaction has been a disappointment so far. The company has great prices, the selection is huge, that's why I'm sorry that it's turned out like this so far.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are very sorry that there seem to be delays in shipping with our logistics partner. I could see that our service department is already in contact with you. Now I will arrange for an investigation to be initiated. Of course, I would like to assure you that we will help you in any case. Thank you for your understanding and patience.
Sep 22, 2023
Verified review
Good product, bad delivery service
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.
Sep 20, 2023
Verified review
My package arrived in no good shape.
Rear wheel was damaged.
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Answer by bike-discount.de/en
Sep 21, 2023
Dear customer, thank you for your order and your review. We are very sorry that apparently there was damage in transit. Unfortunately, I cannot find any contact from you in our system. Please feel free to contact us so that we can help you further. Thank you very much.
Sep 19, 2023
Verified review
Very bad service, shipment still hasn't arrived. Time from order 22 days, promised delivery time 14-19 days.
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Answer by bike-discount.de/en
Sep 20, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery in transit to your country of delivery must have taken a little longer than expected. I have checked your details and could see that a delivery date for the freight shipment has now already been arranged. If, contrary to expectations, there are further delays, please contact us so that we can help you further. Thank you for your understanding and patience.
Sep 19, 2023
Verified review
Cheaper postage and returns to EU-countries
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Answer by bike-discount.de/en
Sep 19, 2023
Dear customer,
thank you very much for your order and for your review.
We are pleased that you can benefit from our low prices our excellent availability and our large product selection. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free shipping and free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our approach.
Sep 14, 2023
Verified review
Poor Customer service
Parcel was delivered with items missing, I have been chasing for weeks to get the missing part sent. Keep getting told they have raised it with the courier.
Had the same with another supplier and got a credit note inside 24 hours.
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Answer by bike-discount.de/en
Sep 15, 2023
Dear customer, thank you for your order and your review. We are very sorry that there were inconveniences in transit. I have checked your details and can see that our customer service is already in contact with you. Of course, we will now help you quickly. I will arrange for a prompt solution to your problem to be found now so that you do not have to wait any longer! Thank you for your patience and understanding.
Sep 10, 2023
Verified review
Improve your return policy. Return label should be included as most shops offer. Horrible that I should pay for my own return! Pay as much for a return shipping as the item cost, so there was no point of returning. So money down the drain.
Wont return as a customer unfortunately.
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our fair prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our procedure.
Sep 8, 2023
Verified review
Ordered a wheelset, got wrong rear wheel
Ordered a wheelset, rear wheel was from different wheelset. To get what I ordered , I need first return wrong rear wheel, wait that shop handles my return and wait that they send correct item for me. First delivery lasted 1,5 weeks, now wrong wheelset is back again in the store (took 1 week). So I expect that I have a wheelset in my bike in riding condition takes total over 1 month :(
No excuses, I have nor heard that they will compensate this for me etc...
First and last order.
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer, thank you very much for your order and your review.
We are of course very sorry for the inconvenience and would like to deeply apologize for this. Please understand that we usually have to receive the faulty item first so that we can check it before we can send a new item. I have checked your details and could see that the replacement item is already on its way to you.
Thank you for your patience and understanding.
If we can still help you in any way, please feel free to contact us again at any time.
Sep 8, 2023
Verified review
My package has never been delivered
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer, thank you very much for your order and your review. We are very sorry that there seem to be delays in transit. I have checked your details and could see that your package is on its way. Unfortunately, I could not find any contact on your part in our system. Of course, we would like to help you further and initiate an investigation with the logistics partner. Please contact us via the contact form. Thank you for your understanding and patience.
Sep 6, 2023
Verified review
Handle bar was wrong diameter supplied. Package says 25 mm (which is what I ordered), however, I got 32mm. Pls refer to picture.
Seems like it is not so easy to return items.
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Answer by bike-discount.de/en
Sep 7, 2023
Dear customer, thank you for your order and feedback. We sincerely apologise if we have made a mistake. We will of course help you further. I see that you have already registered a return. If you are having difficulty completing the returns documents, please contact us: We will be happy to help you at any time. Thank you for your understanding.
Sep 5, 2023
Verified review
I've bought cycling equipment on 3 occasions and had no problem with 2, however one order was lost. I do not know what happened to this day, the store is blaming the courier and the courier is blaming the store. I had to chase both and got little help from the customer service team. I was sent from one person to another and after a month I was told to apply for a refund , in writing! When everything works, the store does what it's supposed to, but when you encounter an issue you' re alone.
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Answer by bike-discount.de/en
Sep 6, 2023
Dear customer, thank you for your order and feedback. We are of course very sorry that our logistics partner seems to have had difficulties with the delivery. I have checked your details and see that we have subsequently delivered the item to you. Of course, we are always happy to help you with any difficulties that may arise. However, please understand that we have had to make enquiries with our logistics partner, and they require a sworn statement, that the shipment was not delivered. We appreciate your understanding and your patience.
Sep 4, 2023
Verified review
Better communication and updates about order, two weeks from the order no info, nothing.
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Answer by bike-discount.de/en
Sep 5, 2023
Dear customer, thank you for your order and your review.
We are sorry that we do not seem to have been able to fully satisfy you with our service. I have checked your details: You had contacted our customer service, and they replied the same day, informing you that the bike you ordered was already being processed. To meet our high quality standards, we check every bike and prepare it carefully for shipment.
I could see that the order has now been on its way to your country of delivery for several days and that a delivery date had already been advised by the shipping company for yesterday. The delivery was made within the delivery time stated by us on our website. We hope you enjoy the bike you ordered and are always happy to help if there is anything else we can do for you. Thank you for your patience and understanding.
Sep 3, 2023
Verified review
Expensive shipping/bad return policy
Expensive shipping
Bad return policy to spain
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Answer by bike-discount.de/en
Sep 4, 2023
Dear customer, thank you for the feedback. Due to the significant price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop, we inform you transparently in several places about the assumption of return shipping costs.
Sep 1, 2023
Verified review
Dismal Shipping experience
Shipping has been dismal. I opted for DHL and paid extra to ensure on time delivery. My package from Germany to Portugal has been in transit for 20 days and is still not delivered. My enquiries with Bike Discount are responded many days after my queries, and are often vague. I doubt I will buy from BD again or recommend them as a reputable site.
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Answer by bike-discount.de/en
Sep 4, 2023
Dear customer, thank you for your feedback. Please accept my apologies for the delay. I can see that your order has been delivered to you in the meantime. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
Aug 31, 2023
Verified review
Took forever to ship
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Answer by bike-discount.de/en
Sep 1, 2023
Dear customer, thank you for your order and your review.
I have checked your details. We have processed your order on the same day and handed it over to our logistics partner. They delivered the shipment within the delivery time we specified for your country. However, often the delivery is even faster, we can confirm that.
We wish you much pleasure with the ordered items.
If there is anything else we can do for you, please feel free to contact us at any time. We are always happy to help.
Aug 29, 2023
Verified review
Uncompetitive returns policy
I ordered a bottom bracket tool from Bike-Discount.de, as I like to support smaller retailers. When the tool arrived, it would not stay engaged when high torque was applied. Hence I returned the item as being unfit for purpose. I was surprised to then be charged for the full return postage, as the nature of internet shopping is that you cannot test the goods before receipt. Other online bike retailers do not charge for returns and yet have quite similar prices to Bike-Discount. I will not be shopping at Bike-Discount again; what will you do?
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Answer by bike-discount.de/en
Aug 30, 2023
Dear customer, thank you for your order and your review.
We are pleased that you enjoy taking advantage of our wide selection and excellent prices. In order to be able to continue to guarantee this to all our satisfied customers, we kindly ask for your understanding that we unfortunately cannot offer free returns for all countries. We would like to point out that you will find our return conditions transparently displayed on our website.
May we help you in any way? Please feel free to contact us at any time if there is anything else we can do for you. We appreciate your understanding.
Aug 28, 2023
Verified review
Few months wrestling with clear case(s). No more, never.
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Answer by bike-discount.de/en
Aug 29, 2023
Dear Customer,
Thank you for your order and feedback. We are of course very sorry that you were not completely satisfied and we apologise for any inconvenience. Even we sometimes make mistakes.
I have checked your information: unfortunately we could not meet all your requirements. We hope you will understand that proportionality must be maintained.
We are always happy to serve our customers, so please remember that our staff appreciate respectful and courteous communication.
We thank you for your understanding.
Aug 28, 2023
Verified review
The item i ordered showed signs of previous use. I was offered a credit of €10, which didn’t even cover the postage cost. In my view the credit didn’t make up for the fact I received a used part. In future i will look elsewhere for my items.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Corresponding difference amounts have already been refunded to you. Is there anything else we can do for you? Please feel free to contact us.
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