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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
The shipper they use doesn't process shipments to the US very well. It's been over 3 weeks since my order - a simple freehub - and I still haven't received it. I've ordered product from the UK, Germany, China and elsewhere outside the US and never had it take so long.
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Answer by bike-discount.de/en
Jun 29, 2023
Dear customer, thank you for your order and feedback.
Please accept our sincere apologies for any inconvenience. We are shipping the items to your country with one of the best logistics companies in the world. Unfortunately, it takes a little longer due to the different means of transport and customs clearance. The tracking system will tell you that your package should arrive soon. If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and patience.
Jul 7, 2023
Verified review
2 stars because DHL doesn't brings the package to the client, They hands it over to the local post and it wastes too much time. In addition, the cost of DHL is too high so that they do not carry out the complete service.
I haven't received the package yet.
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Answer by bike-discount.de/en
Jul 10, 2023
Dear Customer,
thank you for your order and your review.
In regular shipping with "DHL Paket", the shipment is handed over at the border of the local postal companies. We are sorry that the delivery obviously took a little longer. Probably this also has to do with the necessary customs clearance for delivery to your country. We are working on the option to offer our customers shipping with DHL Express in the future. In this case, the package will then be handed over directly to the customer by DHL.
If we can still help you in any way, please do not hesitate to contact our customer service at any time.
Thank you for your understanding.
Apr 24, 2023
Verified review
My bike's (Focus Atlas 6.7) front or back derailleur doesn't work right. If I put a smaller gear, the chain hits to the metal and scratches the rear brake.
I think the bike is built incorrectly and now I have to take it to the local bike service to fix it.
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Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review. We are really sorry for the inconvenience. I could see that you have already been in contact with one of our service representatives, and we will refund the workshop costs. Please come back to us at any time if we can still help you in any way. We appreciate your understanding.
Oct 13, 2023
Verified review
In de verkoopprijs ll. één FIZIK ZADEL aangekocht en te laat gezien dat dit product bij de concurrentie handel 70€ goedkoper stond geprijsd... wordt ik heel erg triestig van hoor! Hopelijk begrijpen jullie dat ook...! Met sportieve groeten, AGAZ DAN
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Answer by bike-discount.de/en
Oct 16, 2023
Thank you for your order and feedback.
We offer our customers a very large selection of items at an outstanding price.
Did you know that we offer a "Best Price" guarantee on a very large number of items? You can find the conditions on our homepage. (In this case, it is important that you make the Best Price request when placing your order so that we can process the order).
We are sure that we will be able to satisfy you with an interesting offer and excellent prices in the future.
Aug 27, 2023
Verified review
No clear order cancellation instruction in user dashboard, which I could have used to save the shipping cost by appending my first purchase with my second purchase which I did 5 minutes later. Was not a big amount, but still I was not happy about it.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 4, 2023
Verified review
Prices are hard to find out, one price shown on the goods but when you check out the prices are corrected to higher prices, that is very annoying.
When asking support about why that is, no response at all, not good customer support. Besides that ok.
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Answer by bike-discount.de/en
Dec 4, 2023
Thank you for your order and your review.
We are sorry that you apparently had difficulty understanding the price display in our webshop. I have checked your details: unfortunately I can't find a request from you in our system. Perhaps you would like to contact us again via our contact form so that you use the correct address? However, I can already explain to you that orders must be processed with destination country tax. This means that the VAT of the country of delivery will be applied. It is best to enter your country of delivery on our website from the outset so that the correct price is displayed. If you have any further questions, we will be happy to help you at any time.
Nov 20, 2023
Verified review
No delivery yet even after 3 weeks. Almost 21 days now and package still not delivered. Shipping services could be improved and tracked for customer to know the status. DHL site doesn’t say anything expect “ready for air freight” for last 2 weeks.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback.
We are sorry that your order has not yet been received. I have checked your details. We have processed your order very quickly and handed it over to our logistics partner within one day. You are ordering from a distant country that requires customs clearance. Unfortunately this can take longer and we have no direct control over this. I see that you have already contacted our customer service department. We will do our best to help you and have already started an enquiry with our logistics partner. However, we are confident that you will still receive your order. We are always available to answer any questions you may have. Thank you for your patience and understanding.
Nov 1, 2023
Verified review
Great shop with plenty of quality items and rapid delivery.
>> Main issue is the website which does not work on google chrome and sometimes refreshes you shopping cart and so you have to start all over again! Otherwise very satisfied, thank you.
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Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Oct 5, 2023
Verified review
very bad packaging of my order. I ordered two suspension forks and they were placed on top of each other without boxes, only wrapped in bags, no cardboard was even placed between them. My order was miraculously not damaged during transportation
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Answer by bike-discount.de/en
Oct 6, 2023
Dear customer, thank you for your order and your review. We are sorry that there was any inconvenience.
We are of course glad that you were able to receive the ordered items intact. I will be happy to forward your feedback to the appropriate department.
We hope you enjoy the articles you ordered.
Thank you for your understanding.
Jun 21, 2023
Verified review
Order never arrived.
Ordered a €+1k item. It never reached me and was returned or recalled to the sender. They said they could not resend it although they had it back. I’m not sure it actually existed and suspect a scam. Fortunately Amazon Pay gave me my money back.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear Customer,
thank you for your order and your review.
We are sorry that there were apparently difficulties with the delivery of the shipment by our logistics partner in your country of delivery and that the package was returned to us. Unfortunately, it is not always possible to find out the cause of an obstacle to delivery by the logistics partner.
I have checked your details: Our customer service has been in continuous contact with you and has offered you several options for compensation. The refund was arranged by us, even if it was booked via Amazon, and was made at your express request. Of course, we would have been happy to send you the goods again. The many positive reviews of our shop should make it clear that this is not a scam, and we would like to expressly and formally defend ourselves against this accusation.
Nevertheless, we are sorry for the inconvenience caused, even though we had no direct influence on the delivery by the logistics partner.
We kindly ask for your understanding.
Jul 16, 2023
Verified review
The cancelled my order for no apparent reason. When asked they said my address was incorrect. I fixed it but still no help. Not the first time that this site has let me down. Since covid hit they're become super rubbish. Used to be my go to site
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience. I have checked your information to find the error. We will be happy to explain again what the problem was. In order for us to process your order, we need a valid billing address (even if the shipping address should be different). In the billing address you provided, the postal code does not match with the country information. Since this data must be inserted by you, we are not authorized to change it on our part. This is not permitted by the payment provider through which the data is then transmitted. Therefore, please make sure that the billing address is always complete and correct, so that the order can be executed. We appreciate your understanding.
Aug 28, 2023
Verified review
The item i ordered showed signs of previous use. I was offered a credit of €10, which didn’t even cover the postage cost. In my view the credit didn’t make up for the fact I received a used part. In future i will look elsewhere for my items.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Corresponding difference amounts have already been refunded to you. Is there anything else we can do for you? Please feel free to contact us.
Apr 21, 2023
Verified review
I asked for correction on the size I ordered almost immediately after placing the order but got no reply or correction on the size. luckily it is wearable and will not have to send back. clearly no service for other than german speakers etc.
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Answer by bike-discount.de/en
Apr 21, 2023
Dear customer, thank you for your order and your review.
I have reviewed your case: We are sorry that your changes could no longer be taken into account. You ordered on a weekend, outside our regular operating hours. We were therefore unable to receive your message until the following business day. For your understanding: Immediately after your order is placed, a completely automated process is activated in order to deliver the requested or ordered items to you as quickly as possible. Changes to the order are therefore unfortunately no longer possible for logistical reasons. We kindly ask for your understanding.
Oct 13, 2023
Verified review
The KCNC 9-52T cassette was flimsy. I bent the 52cog on my first pedal stroke on my first climb. Looking closer at it, the aluminum supports were so thin. It was really a bad product and it reflects poorly that they would try to sell it.
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and feedback. We are sorry that the product you ordered was not suitable for you.
We offer a wide range of products from reputable manufacturers. Unfortunately, the requirements for an item are individual and depend on the application. Perhaps another item would better suit your needs?
We would be happy to advise you, we are always at your service.
Jun 11, 2023
Verified review
Logistics was poor. Finnish Posti changed the delivery Location and basically didn’t inform at all about that. That is the reason why I was not able to collect My order on time, and now it is on way back to Germany. Not happy at all.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your feedback. We are sorry that there appear to have been difficulties with the delivery by our logistics partner. Can we help you? Please feel free to contact us via our contact form.
Sep 14, 2023
Verified review
Poor Customer service
Parcel was delivered with items missing, I have been chasing for weeks to get the missing part sent. Keep getting told they have raised it with the courier.
Had the same with another supplier and got a credit note inside 24 hours.
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Answer by bike-discount.de/en
Sep 15, 2023
Dear customer, thank you for your order and your review. We are very sorry that there were inconveniences in transit. I have checked your details and can see that our customer service is already in contact with you. Of course, we will now help you quickly. I will arrange for a prompt solution to your problem to be found now so that you do not have to wait any longer! Thank you for your patience and understanding.
Oct 25, 2023
Verified review
Return ticket
Bike Discount is cheaper, and generally very good. Right up until returns need to be made...even for products that were never ordered...the return postage kills the price advantages, and the company agants are cursory and rude
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Answer by bike-discount.de/en
Oct 26, 2023
Dear customer, thank you for your order and the review.
Of course we are sorry that we could not satisfy you completely. However, we also ask for your understanding.
We have transparently displayed our return conditions on our website, and we have delivered the ordered product to you.
I have checked your details:
our service staff have very kindly explained to you that unfortunately we cannot offer a free return label for your country of delivery. This did not meet with your approval and you clearly emphasised this view. We store the official size information of the manufacturers on our website. The fit of garments is subject to a variety of aspects, including personal preferences. Unfortunately, it is not always possible to determine these factors in advance. It is therefore not possible to completely exclude the possibility that a garment is too tight, even if you measure it beforehand.
We therefore kindly ask for your understanding.
Aug 19, 2023
Verified review
Faulty products
Ordered 2 headsets for my bikes. But after installing them i noticed there is a manufacturing problem, leaving a gap between the bearing race and top cap. I have contacted bike-discount but they have been anything but helpful.
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Answer by bike-discount.de/en
Aug 21, 2023
Dear customer, thank you for the feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Aug 21, 2023
Verified review
Issue when paying with Amazon Pay
When paying with Amazon Pay, bike-discount didn’t take the full address from Amazon and the package could not be delivered, so it was sent back. I had to call them and ask for correction and got my package in about 3 weeks
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We are constantly working to improve our services. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Apr 24, 2023
Verified review
Shipping is too slow
Ordered my bike on this site and it is entering the 4th of week and I still have not received my bicycle yet. It is shipped from Germany to Vienna, Austria although it said on website it will maximum 14 days for shipping.
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Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review.
Of course, we can understand that you are eagerly waiting for the ordered bike. We are really sorry that the delivery seems to take longer than expected. I have checked your case and could see in the tracking that the bike should be delivered to you today. If you still need any help, please do not hesitate to contact us at any time.
Enjoy your new bike!
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