bike-discount.de/enReviews

: 24,147Excellent

4.78

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 6/7/2022
updated on: 8/14/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: 6/7/2022
updated on: 8/14/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,214 verified reviews in the last 12 months

24,147 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
Report review

Show all positive reviews

the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
Report review

Show all critical reviews

Reviews for bike-discount.de/en

Filter 
 Sort by Relevance 
(32)
(25)
(39)
 Verified review
7 days ago
The box with the parcel arrived with damage. Thankfully there is no missing goods
Report review
Answer by bike-discount.de/en
7 days ago
Thank you for the feedback. Please excuse the inconvenience. Unfortunately, it comes from time to time to transport damage.
 Verified review
1 month ago
Package was lost by DPD. Bring back the DHL that has been working fine for years.
Report review
Answer by bike-discount.de/en
1 month ago
According to DPD tracking, you have arranged a new delivery date with the parcel service, on 7/5/22. Since 7/7/22, the package is ready for pickup at a pickup parcel store. You should hurry before the package is returned to us.
 Verified review
15 days ago
the quality of the packaging is poor, not all products paid for have arrived
Report review
Answer by bike-discount.de/en
13 days ago
unfortunately we can not find any communication from you. If you are missing things please contact reklamation@bike-discount.de
 Verified review
10 days ago 
It took 4 days for shipping my order, although all products were available
Report review
Answer by bike-discount.de/en
6 days ago
Unfortunately, due to the situation, there may always be minor delays in delivery. We apologize for this.
 Verified review
24 days ago
Failed to deliver after 3 weeks ! Failed to follow up If not in EU avoid !
Report review
Answer by bike-discount.de/en
24 days ago
we are very sorry. Due to the current regulations of the parcel service, there are longer waiting times due to customs. On the DHL page is also reported about this delay. However, the package is on site in Australia since 20.07.22.
 Verified review
1 month ago
I was charged vat twice and offered no help from the shop to fix the issue.
Report review
Answer by bike-discount.de/en
1 month ago
Please excuse the oversight by Norwegian Post. This occasionally makes the mistake of collecting the tax again. Due to this problem, we have established a fiscal representation in Norway and announced two contact addresses in our web store. This usually works very well. Why it did not work for this customer, we do not know. However, we will of course help the customer in this case as well.
 Verified review
10 days ago
the delivery time is slow from ordering to receiving the package one week
Report review
Answer by bike-discount.de/en
6 days ago
Customer ordered on 07/14/22, we handed over to DPD on 07/15/22. Delivery was on 22.07.22 in Slovenia. There was a weekend in between.
 Verified review
24 days ago
Great experienc and price, but tires are little bit uneaven and wobly.
Report review
Answer by bike-discount.de/en
24 days ago
Thank you for the feedback. Unfortunately, we can't find any communication from you. If you have a problem with the tire, please feel free to contact us at reklamation@bike-discount.de.
 Verified review
2 days ago
It takes days in returning customers' support request e-mails.
Report review
Answer by bike-discount.de/en
2 days ago
we have a processing time of 1-5 business days. We try to keep this as best as possible. We are constantly working to improve our service.
 Verified review
15 days ago
Right now my order delayed more then 1 week . No more comments
Report review
Answer by bike-discount.de/en
14 days ago
Thank you for the feedback. Unfortunately, the package has been damaged and on its way back to us. We will deliver a replacement as soon as possible. We apologize for this.
 Verified review
25 days ago
Products not according to description and return not free.
Report review
Answer by bike-discount.de/en
25 days ago
we can not find any contact from you. If something had been wrong with the description and you had contacted, you would have been helped. The return costs under 50, - € freight limit are described in our terms and conditions, you have agreed to these when buying.
 Verified review
2 days ago
Delivery is always late so just need to improve on that.
Report review
Answer by bike-discount.de/en
2 days ago
Customer ordered on 07/22. We have handed over the goods to the carrier the same day. faster processing on our part is not possible. Shipping to Malaysia is a little more time consuming for the delivery person. We ask for your understanding.
 Verified review
1 month ago
The time it took for the part to arrive was too long!!!
Report review
Answer by bike-discount.de/en
1 month ago
Bike-Discount has processed the order within 2 days. Since the early days of Covid 19, delivery times to Israel have had significant delays, which unfortunately we cannot change. Due to further circumstances, these have not improved until today. In our Store and on the DHL website it is indicated that the delay may take 2 - 4 weeks. This is a pity, but this is the reality at the moment.
 Verified review
9 days ago
Postal expenses for purchase over 100 € should be free
Report review
Answer by bike-discount.de/en
9 days ago
This is also correct, but only in Germany, which we also clearly show on our homepage.
 Verified review
24 days ago
Returning an item from Finland was bit difficult.
Report review
 Verified review
3 days ago
Custom got parcel had to pay £200 extra 😡
Report review
 Verified review
14 days ago
Do dnešného dňa mi tovar nebol doručený.
Report review
Answer by bike-discount.de/en
13 days ago
nemôžeme zistiť žiadnu komunikáciu v našom systéme. Tovar objednaný 10.7.22 odovzdaný DHL 11.7.22. Tovar bol dodaný na Slovensko 18.7.22. Medzi tým bol víkend.
 Verified review
13 days ago
I'm still waiting to receive the order
Report review
 Verified review
2 days ago
Lower prices for regular customers
Report review
Answer by bike-discount.de/en
2 days ago
Thanks for the feedback
 Verified review
19 days ago
3th time something doesn't arrive
Report review
Answer by bike-discount.de/en
19 days ago
we do not understand your rating. You have placed only 1 order with us. A contact on your part is unfortunately also not present. You are welcome to contact us at reklamation@bike-discount.de.