bike-discount.de/en

Reviews:

Delivery took almost 3 weeks

I’m not received answered

Very slow…

Never came

Shipping takes a really long time, as in over 2 weeks just to leave the country. Then it takes 2-3 weeks in country for me to receive the package. As a result, I'm looking for other bike equipment suppliers. There is a high charge for shipping with DHL, and for it to take 4-5 weeks both times is completely unacceptable. Plus, the address entry process, although correct on the bike discount site, resulted in a wrong address when reaching my country both times. That is a fail. Good point is the quality of the products and relatively cheap price. But the cheap price seems to come with poor service.

I have rated Bike-Discount several times with 5 stars. The latest purchase I have done unfortunately had an issue. The transporter I select among the presented options (DHL) haven’t deliver to my address, not even tried to do so. They went to an access point and notified me to pick-up the goods there. I had to go there, wait for opening time, ask for my parcel (quite large size) and carry it under falling rain walking back to my home. It was first time it happened. I sent DHL a complaint asking for explanation and they not even bother to answer me. Wrong, very wrong attitude and service, not direct responsibility of Bike-Discount but, being a DHL sized customer must claim a top service to regular customers like myself.

While I am happy with the range of products, listed prices, and delivery performance, I take great issue with one very distasteful feature of your business. A significant additional fee is added when checking out. There is no explanation for this. It's not associated with any change made by the customer for destination, shipping method, etc. There is no additional line item. The prices increase between the shopping cart and the checkout screen. I can only think this is an intentionally deceitful practice to entice customers far enough down the path to a purchase that they will complete it regardless. I will try and find the same items elsewhere in future.

Prices and range are good but customer service is terrible. I ordered replacement brake pads in early January that were not delivered. After nearly a month and multiple email requests looking for an update, and requesting that they be sent again or I get a refund, they are saying the matter is still being investigated and that may take up to 8 weeks. In the meantime I have to wait. How that can seem fair is beyond me. It’s not my error yet they keep my payment for up to 3 months before deciding whether to send the items again or give me a refund. I will never buy something from this site again.

I never received the order, in tracking it went from Germany to Poland and returned to Germany and never came to Portugal. I contacted the seller who replied that he would investigate, and later informed me that I heard there was a problem with the carrier that they would respond to soon, to which I replied that they would either send me a new shipment or they would give me my money back. I received an email from the seller two days ago that the purchase was canceled and that I would be refunded my money, but so far neither money nor shoes.

I tried to cancel an order two days before it shipped and you refused to allow me to do it, even before it shipped. Your departments are too isolated from each other, it should have been a simple phone call to the shipping department and its obvious nobody really cares to do things properly for the customer. Its funny, my background is German, and I thought the germans had more integrity than this. Overall a very poor experience. Good luck

Dopo che la bici risultava disponibile, sono passati 12 giorni e rispondevano alle mie richieste sui tempi di consegna che erano pieni di ordini e che dovevo avere pazienza. Avevo acquistato una bici da 4000€. Successivamente visto che sul sito diceva che la bici era Disponibile ho chiesto se fosse nei loro magazzini ma continuavano a glissare la risposta dicendomi di pazientare. Ho chiesto così ed ottenuto il rimborso da PayPal

I find it odd, that pricing unfavourably changes when switchin countries from germany to anything else. That shouldn't be the case, not within EU. Returns polisies are not thoroughly explained for "out of Germany" buyers. Sizing guides are missleading as they are german and not standard european. i.e. among other products bought a speedo swimsuit - german size 34 turned out to be XS (UK size 8) and not S (10) international.

Ordered bike on middle of December, from begining in contact with shop with information that I need invoice in 2023. On site was information about delivery time 4-6 days. Of course bike was send on 3rd of January... Later package was lost by DHL. Waiting more than 1 month for refund after many emails with shop... At the end I lost money and lot of time... Never again...

Contact with the shop is a nightmare. Waiting for refund after order cancel - more than one month...