bike-discount.de/enReviews

: 26,026Excellent

4.78

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certified since: Jun 7, 2022
updated on: Sep 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Sep 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

3,815 verified reviews in the last 12 months

26,026 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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 Verified review
Aug 17, 2022 
The price was OK when put into shop basket but was significantly higher when I should pay.
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Answer by bike-discount.de/en
Aug 19, 2022
We display the correct prices. Due to taxation in the destination country, we are obliged to calculate the usual tax rates, which may vary depending on the country. As soon as you select the delivery country or log in to the store, the tax rates and the resulting price will be adjusted. We ask for your understanding. Please make a pre-selection of the delivery country on your next visit.
 Verified review
Aug 17, 2022
delivery times were disrupted, the order had to be redone, lost more than a week of time.
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Answer by bike-discount.de/en
Aug 18, 2022
Please excuse the inconvenience. Due to damage by the delivery person, a return shipment has been arranged. The replacement delivery was sent immediately.
 Verified review
Aug 7, 2022
The box with the parcel arrived with damage. Thankfully there is no missing goods
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Answer by bike-discount.de/en
Aug 8, 2022
Thank you for the feedback. Please excuse the inconvenience. Unfortunately, it comes from time to time to transport damage.
 Verified review
Jul 30, 2022
the quality of the packaging is poor, not all products paid for have arrived
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Answer by bike-discount.de/en
Aug 1, 2022
unfortunately we can not find any communication from you. If you are missing things please contact reklamation@bike-discount.de
 Verified review
Aug 4, 2022 
It took 4 days for shipping my order, although all products were available
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Answer by bike-discount.de/en
Aug 8, 2022
Unfortunately, due to the situation, there may always be minor delays in delivery. We apologize for this.
 Verified review
Aug 4, 2022
the delivery time is slow from ordering to receiving the package one week
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Answer by bike-discount.de/en
Aug 8, 2022
Customer ordered on 07/14/22, we handed over to DPD on 07/15/22. Delivery was on 22.07.22 in Slovenia. There was a weekend in between.
 Verified review
Aug 17, 2022
placed 1k order, month later still dont have it. wont use business again
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Answer by bike-discount.de/en
Aug 19, 2022
Customer ordered on 07/27/22, we transferred to our shipper on 07/28/22. The package must go through customs for the USA, unfortunately we have no influence on this. We apologize for this.
 Verified review
Aug 12, 2022
It takes days in returning customers' support request e-mails.
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Answer by bike-discount.de/en
Aug 12, 2022
we have a processing time of 1-5 business days. We try to keep this as best as possible. We are constantly working to improve our service.
 Verified review
Jul 30, 2022
Right now my order delayed more then 1 week . No more comments
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Answer by bike-discount.de/en
Aug 1, 2022
Thank you for the feedback. Unfortunately, the package has been damaged and on its way back to us. We will deliver a replacement as soon as possible. We apologize for this.
 Verified review
Aug 12, 2022
Delivery is always late so just need to improve on that.
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Answer by bike-discount.de/en
Aug 12, 2022
Customer ordered on 07/22. We have handed over the goods to the carrier the same day. faster processing on our part is not possible. Shipping to Malaysia is a little more time consuming for the delivery person. We ask for your understanding.
 Verified review
Aug 5, 2022
Postal expenses for purchase over 100 € should be free
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Answer by bike-discount.de/en
Aug 5, 2022
This is also correct, but only in Germany, which we also clearly show on our homepage.
 Verified review
Aug 17, 2022
3 emails to customer service and still no reply
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Answer by bike-discount.de/en
Aug 19, 2022
Dear customer, unfortunately we cannot find any email in our system from you in which we have not replied within our specified time. If you have a problem that we can help you with, please contact us at reklamation@bike-discount.de.
 Verified review
Aug 18, 2022
Incorrect stock information. Order cancelled.
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Answer by bike-discount.de/en
Aug 20, 2022
Once again, we apologize for any inconvenience. As already discussed with you, we could not immediately deliver one item of your order (due to an inventory error). Due to the delayed replenishment time, we have cancelled your order as you requested.
 Verified review
Aug 11, 2022
Custom got parcel had to pay £200 extra 😡
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 Verified review
Jul 31, 2022
Do dnešného dňa mi tovar nebol doručený.
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Answer by bike-discount.de/en
Aug 1, 2022
nemôžeme zistiť žiadnu komunikáciu v našom systéme. Tovar objednaný 10.7.22 odovzdaný DHL 11.7.22. Tovar bol dodaný na Slovensko 18.7.22. Medzi tým bol víkend.
 Verified review
Aug 1, 2022
I'm still waiting to receive the order
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 Verified review
Aug 22, 2022
Their returns policy is atrocious
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Answer by bike-discount.de/en
Aug 24, 2022
Thanks for the feedback. We are constantly working on improvements.
 Verified review
Aug 12, 2022
Lower prices for regular customers
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Answer by bike-discount.de/en
Aug 12, 2022
Thanks for the feedback
 Verified review
Aug 1, 2022
I never get the parts!
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Answer by bike-discount.de/en
Aug 2, 2022
Unfortunately, we cannot detect any communication regarding this in our system. If you have any problems, please contact us at reklamation@bike-discount.de.
 Verified review
Aug 15, 2022
Delivery was slow.
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Answer by bike-discount.de/en
Aug 16, 2022
Customer ordered on 20.07.22. We handed over to our service provider on 21.07.22. The goods were delivered in Finland on 29.07.22. There was a weekend in between.