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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your feedback.
We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Can we still help you? Please feel free to contact us via our contact form.
Aug 1, 2023
Verified review
communications contact us button doesnt work on website take long to respond.
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Answer by bike-discount.de/en
Aug 1, 2023
Dear customer, thank you for your order and your review. We are sorry that there seem to have been technical difficulties. I have checked your information straight away. The contact form responded flawlessly and quickly in the test. Could it be that you may need to clear cookies and old data in your browser to make it respond faster? Either way, if we can still help you in any way, please feel free to contact us at any time. Thank you for your understanding.
Jul 31, 2023
Verified review
deliver to croatia
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Answer by bike-discount.de/en
Jul 31, 2023
Dear customer, thank you for your order and your review.
We are sorry that you were not completely satisfied. I have checked your information and cannot find any connection between your given order number and a requested order to Croatia. Nevertheless, I can inform you that from now on we are pleased to be able to deliver to Croatia again.
We are therefore pleased to receive your order. If we can still help you in any way, please feel free to contact us at any time. Thank you very much for your understanding.
Jul 30, 2023
Verified review
Hidas toimitus
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Answer by bike-discount.de/en
Jul 31, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not fully satisfied with the delivery. Is there anything else we can do to help you? Please do not hesitate to contact us if there is anything else we can do for you.
Jul 28, 2023
Verified review
They separated one order to two box. They sent to me the second box two days later. The biggest problem was, I went to Holiday, where I want to use it.
I sent some question to a support, but they forget to answear to me.
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Answer by bike-discount.de/en
Jul 31, 2023
Estimado cliente, gracias por su pedido y su comentario. Sentimos mucho las molestias ocasionadas. He comprobado sus datos. Enviamos el pedido en dos paquetes para proteger la mercancía durante el transporte, ya que uno de los artículos es una pieza grande y pesada.
Gracias por su comprensión.
Jul 27, 2023
Verified review
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Answer by bike-discount.de/en
Jul 28, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Is there anything else we can help you with? Please feel free to contact us via our contact form.
Jul 26, 2023
Verified review
Wery good serviss and safe paking,but no discount for offten klient's??? ;(
I spend about 4k ,but no eny dicount % :(
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you for your order and your review.
Thank you for appreciating our service and products. We are happy that you enjoy benefiting from our wide range of products and our excellent prices. Unfortunately, so that we can continue to guarantee these to all our satisfied customers, it is not possible for us to offer individual discounts. But we regularly have great promotions with special offers. We are sure there is also something interesting for you. Thank you for your understanding and enjoy your ordered goods.
Jul 26, 2023
Verified review
Number one is to have delivery date
Nummer one is to have delivery date - 4 weeks after paying with credit card and still no bike as summer is passing by . When writing support numerous times a basic answer is received - bike on the way - thanks for your patience . Hopefully bike arrives one day - but this has been a disappointment in regards of holiday plans with new electric bike . If you promise 2-3 week’s delivery time you need to keep it or update it to 4 weeks . Can I please have a delivery date ?
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery by our logistics partner to your distant delivery country seems to take a little longer than expected. Of course, we can very well understand that you are waiting with anticipation for your bike. I could see that it was already loaded in your delivery country for final delivery. It should arrive to you very shortly. Of course you can always reach us if we can still help you. Thank you for your patience and enjoy your new bike.
Jul 25, 2023
Verified review
delivery cost are to big
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free shipping for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our shipping conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. Therefore, we kindly ask for your understanding.
Jul 25, 2023
Verified review
Lost connection while calling and waiting for someone else. Big company so i had to call a few times to get to the right person. But they are fast with responsing on the contact form.
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience. Is there anything else we can do to help you? Please feel free to contact us again if there is anything else we can do for you.
Jul 24, 2023
Verified review
Very slow delivery and too expensive shipping
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Answer by bike-discount.de/en
Jul 26, 2023
Dear customer, thank you for your order and your review.
We are sorry that you were not completely satisfied. I have checked your details. We processed your order quickly and handed it over to our logistics partner. It took a little longer for the delivery to your distant delivery country, we thank you for your patience. We are pleased that you enjoy taking advantage of our wide selection and excellent prices. In order to continue to guarantee this to all our satisfied customers, we ask for your understanding that we calculate the shipping costs fairly and transparently. Thank you for your understanding.
Jul 24, 2023
Verified review
Delivery to the carrier takes too long from the date of order. The next business day would be just fine
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Answer by bike-discount.de/en
Jul 26, 2023
Dear customer, thank you for your order and your review.
We usually process orders very quickly. Apparently the delivery took a little longer this time, so we apologise very much for the inconvenience.
We appreciate your patience and understanding.
Jul 22, 2023
Verified review
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Answer by bike-discount.de/en
Jul 24, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 20, 2023
Verified review
Pakket niet aangekregen en geld nog niet terug gestort gekregen.
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Answer by bike-discount.de/en
Jul 24, 2023
Dear Customer,
Thank you for your patience. I have checked your details: We apologise for the inconvenience and will refund the amount to the payment method you chose when placing your order.
If you have any further questions, please do not hesitate to contact us.
Jul 19, 2023
Verified review
everything else went well, but the delivery at the end of Finland sucks. the last 20 km took a week
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you very much for your order and feedback. It is nice that you are so satisfied with us. We are all the more sorry that the delivery was so unsatisfactory in the end. We hope you enjoy the items you have ordered. Thank you for your patience and understanding.
Jul 18, 2023
Verified review
show correct prices... prices change at checkout which they call "due to VAT in buyer country"
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. We are pleased that you were apparently satisfied with the goods and the delivery. We are required to process the order destination country taxed. The prices can only be displayed appropriately before checking out if you have selected the corresponding delivery country or are logged in to your customer account. Hopefully we were able to help you with this information. If you have any further questions or comments, please do not hesitate to contact us.
Jul 18, 2023
Verified review
Pick, pack & ship times
Delivery times to Finland have gotten a lot worse during the past year or so, but the product range and and pricing is still good. Good thing about the deliveries is the green DHL option though. However, due to 7 or 7+ days wait, I find myself shipping elsewhere more nowdays.
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. We are pleased that we can convince you with our prices and selection. However, we are sorry that we could not fully satisfy you with the delivery time. I have checked your details: We processed your order the same day and the following day it was already with the logistics partner and on its way. Unfortunately, it seems to have taken a little longer for the delivery, we are sorry about that. A tip: with us, you can choose between different transport companies. Thank you for your understanding.
Jul 18, 2023
Verified review
Quality of products.
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback.
We are sorry that you are not satisfied with the quality of the products. I have checked your details: You have purchased common standard items in this order. Has there possibly been a defect? Unfortunately, I cannot find any contact from you in our system. Please feel free to contact us at any time so that we can help you further, thank you.
Jul 18, 2023
Verified review
I'm very very dsappointed with my bycicle purchase from this shop. First it arrived with missing front wheel axle, probably lost in delivery as whole package was damaged. Then replacement for axle has arrived and finally I had an opportunity to try new bike, on the first drive I have recognized weird sounds while pushing pedals, I took bike to the local shop and they informed that bottom bracket is faulty. Still can't use my bike, very upsed about quality of this bike
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. Obviously, major defects occurred due to transport damage. We can understand your disappointment and would like to apologise very much for the inconvenience. Of course, this does not meet our quality standard! Please contact our customer service so that we can help you quickly.
Jul 18, 2023
Verified review
No coverage of return shipment
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Answer by bike-discount.de/en
Jul 18, 2023
Dear customer,
thank you for your review. We are glad that you enjoy taking advantage of our excellent prices and wide selection of items. Unfortunately, we cannot provide a free return label for every delivery country. Our return policy for your delivery country can be viewed transparently on our website prior to purchase. We therefore kindly ask for your understanding for our procedure.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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