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Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Improve your return policy. Return label should be included as most shops offer. Horrible that I should pay for my own return! Pay as much for a return shipping as the item cost, so there was no point of returning. So money down the drain.
Wont return as a customer unfortunately.
Answer by bike-discount.de/en
13 days ago
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our fair prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our procedure.
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Sep 9, 2023
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Sep 9, 2023
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Gingibao2023
Negozio con una vasta scelta è una catena di distribuzione seria e solida
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Sep 9, 2023
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Easy shopping
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Sep 9, 2023
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Sep 8, 2023
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How loyal customers are recognized
The collection of parts that you deliver is quite wide. It consists of mainly good quality items. Hopefully high quality ebike lights from Lupine could be added. Delivery to Finland has taken usually more than a week which is few days more than some other german competitors of yours. From loyal customer point of view it would feel good to be recognized somehow if you buy certain total value of items during 12 months for example.
Answer by bike-discount.de/en
13 days ago
Dear customer, thank you very much for your order and your detailed and appreciative feedback. We are delighted that you are so satisfied with our product range and quality. I will be happy to pass on your suggestions to the appropriate department. I hope you enjoy your purchase and best regards.
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Sep 8, 2023
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Sep 8, 2023
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Sep 8, 2023
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easily scratched
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Sep 8, 2023
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Great service overall
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Sep 8, 2023
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Sep 8, 2023
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Ordered a wheelset, got wrong rear wheel
Ordered a wheelset, rear wheel was from different wheelset. To get what I ordered , I need first return wrong rear wheel, wait that shop handles my return and wait that they send correct item for me. First delivery lasted 1,5 weeks, now wrong wheelset is back again in the store (took 1 week). So I expect that I have a wheelset in my bike in riding condition takes total over 1 month :(
No excuses, I have nor heard that they will compensate this for me etc...
First and last order.
Answer by bike-discount.de/en
13 days ago
Dear customer, thank you very much for your order and your review.
We are of course very sorry for the inconvenience and would like to deeply apologize for this. Please understand that we usually have to receive the faulty item first so that we can check it before we can send a new item. I have checked your details and could see that the replacement item is already on its way to you.
Thank you for your patience and understanding.
If we can still help you in any way, please feel free to contact us again at any time.
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Sep 8, 2023
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Sep 8, 2023
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My package has never been delivered
Answer by bike-discount.de/en
13 days ago
Dear customer, thank you very much for your order and your review. We are very sorry that there seem to be delays in transit. I have checked your details and could see that your package is on its way. Unfortunately, I could not find any contact on your part in our system. Of course, we would like to help you further and initiate an investigation with the logistics partner. Please contact us via the contact form. Thank you for your understanding and patience.
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Sep 8, 2023
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Fast delivery to Finland, products are excellent
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Sep 7, 2023
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experience was very good
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Sep 7, 2023
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High quality in a very good price
Quality and prices of the products is very good. For some reason the final prices at the checkout were slightly higher than what they were listed. Delivery was fine, but the tracking information did not update (obviously, this isn’t BD’s fault).
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Sep 7, 2023
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Fair - Good
Good prices, good service... But no free return policy for Croatia, and more expensive shipping than other shops.
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Sep 7, 2023
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Good prices and service
Delivery was slighty delayed
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Sep 7, 2023
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Answer by bike-discount.de/en
Sep 7, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
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