bike-discount.de/enReviews

: 23,985Excellent

4.78

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with Buyer Protection

certified since: 6/7/2022
updated on: 8/9/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 6/7/2022
updated on: 8/9/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,075 verified reviews in the last 12 months

23,985 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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 Verified review
13 days ago
Somewhat slow delivery, but no issues with the order at all. Could improve on payement methods (or maybe I missed the online option)
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 Verified review
13 days ago
Order 06072201320 shipped 6 July 22, still in transit in Sofia Bulgaria, they just replied that they will investigate the issue (!)... Its almost a month now, with no news or responses from them. The difinition of bad service and communication...
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Answer by bike-discount.de/en
13 days ago
Customer ordered on 06.07.22, we handed over to DPD on 07.07.22. Unfortunately, in the current situation it takes a little longer to deliver abroad. We apologize for this.
 Verified review
13 days ago
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13 days ago
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 Verified review
13 days ago
Very good range and availability of parts. Delivery times slow, paying duty makes the parts expensive to buy in uk
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 Verified review
13 days ago
I Like friendly prices and because I m not in Germany I get VAT back . Sometimes delivery to My home country is little too slow
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 Verified review
14 days ago
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14 days ago
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14 days ago
3th time something doesn't arrive
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Answer by bike-discount.de/en
14 days ago
we do not understand your rating. You have placed only 1 order with us. A contact on your part is unfortunately also not present. You are welcome to contact us at reklamation@bike-discount.de.
 Verified review
14 days ago
Overall ok but no respond when lack of some stuff and multiple order. I was waiting over week than sent message to support why the order is still in process. Bike24.de is much better and shipment cost is twice cheeper. Sorry guys.
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Answer by bike-discount.de/en
14 days ago
thank you for the feedback. Unfortunately, we cannot find any contact from you in our system. You are welcome to contact us at reklamation@bike-discount.de if you have a problem.
 Verified review
14 days ago
I made an order few weeks ago and it seemed that all items were in stock and estimated delivery time was 3-4 days. It took around 20 days before I got my order. That was because they could send my stuff due to hi volume of orders and answer to my email was that you just need to wait. A bit frustrating. Allthough all items was as described when I finally got them and prices were competive.
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Answer by bike-discount.de/en
14 days ago
thank you for the feedback. Due to the current supply situation, there was unfortunately a delay in delivery, for which we apologize.
 Verified review
14 days ago
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14 days ago
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14 days ago
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14 days ago
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Answer by bike-discount.de/en
14 days ago
Leider können wir keine Kommunikation finden. Kunde hat am 13.07.22 bestellt, wir haben am 15.07.22 an DHL übergeben. Laut DHL Sendungsverfolgung ist das Paket am 22.07.22 in Finnland zugestellt worden. Falls es ein Problem gibt wenden Sie sich an reklamation@bike-discount.de wir werden Ihnen helfen.
 Verified review
14 days ago
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Answer by bike-discount.de/en
14 days ago
unfortunately, we can not detect any communication with a problem from you. If you have a problem please contact reklamtion@bike-discount.de.
 Verified review
15 days ago
Handle the problems with Amazon payment and trouble with special foreign letters (like Æ, Ø and Å) which, in my case, make the name of the street disappear on the package's adress label. Result: It will return back to you! It happens twice, until I the third time make a new user profile without Amazon log-in. Then the order succeed
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15 days ago
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15 days ago
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Answer by bike-discount.de/en
14 days ago
Thank you for your feedback. Unfortunately, we cannot find a message with a problem from you. Do not hesitate to contact us at reklamation@bike-discount.de.
 Verified review
15 days ago
Delivery, delivery, delivery. For the first time, the package was returned without a delivery attempt (24-hour reception). For the second time, the package delivery destination was automatically changed to a pick-up point (ok), but I didn’t receive a code so I couldn’t pick it up…
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