bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jun 7, 2022
The Trustmark indicates trustworthy online retailers.
bike-discount.de/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €20,000. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bike-discount.de/en

Sort by  
Latest first
(1258)
(203)
(98)
(201)
Reset
Mar 10, 2024
 Verified review
Report review
Mar 10, 2024
 Verified review
All ok
Report review
Mar 10, 2024
 Verified review
Report review
Mar 9, 2024
 Verified review
The shipping cost is too high considering the days of the delivery . One week and a half dont seems fair time for fifteen euros
Report review
Mar 9, 2024
 Verified review
Report review
Mar 8, 2024
 Verified review
Report review
Mar 8, 2024
 Verified review
Top!
Report review
Mar 8, 2024
 Verified review
De beloofde snelle levering van 1 dag na bestelling werd uiteindelijk meer dan een week na bestelling , en dit voor een simpele buitenband die dan ook nog eens op voorraad bleek . Maar op uitzondering van de levering was de service goed.
Report review
Mar 7, 2024
 Verified review
The price of bikes compared to competition are really good - lower. I would recommend to be at least a bit flexible when it comes to adjusting your offered bikes with some component for another one. E.g possibility to change the brand and type of brakes or to switch the saddle or crankset…
Report review
Mar 7, 2024
 Verified review

Beware Import charges

Ended up having to pay an extra £50+ for import charges
Report review
Answer by bike-discount.de/en
Mar 8, 2024
Dear customer, thank you for your feedback. Our prices are taxed in the country of destination, as required by law. Our customer is responsible for any import duties in the respective country. We thank you for your understanding.
Mar 7, 2024
 Verified review

OK

+ Quick delivery. - Tires on bike not equal to specification (2.1 vs 2.25 inch)
Report review
Mar 7, 2024
 Verified review
Report review
Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 7, 2024
 Verified review
Report review
Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 6, 2024
 Verified review
Report review
Mar 6, 2024
 Verified review
Shipping cost to other eu contries Double prices for other contries than germany is unfair
Report review
Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 6, 2024
 Verified review
Ceny sú zaujímavé ,ale po dva krát mi poslali nohavice že štítkom veľkosť 30 a boli 28.ci to bol osud ?neviem,ale príjemné to nieje lebo poštovné do Nemecka je veľké ,takže už len na poštovnom za vratku som dal okolo 40 eur.
Report review
Mar 5, 2024
 Verified review
Had no issues. 7-8 orders made so far.
Report review
Mar 5, 2024
 Verified review
Great variety in stock, reasonable prices, good support, long & expensive delivery
Report review
Mar 5, 2024
 Verified review

Excellent products and prices

Great products and prices. Shipping was very delayed (not the fault of bike-discount) and unfortunately took quite a while to get an update. Hopefully this was a once off courier issue, but the investigation could have been better handled.
Report review
Mar 5, 2024
 Verified review
Report review