bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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2 days ago
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2 days ago
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As a regular customer I appreciate the variety of choices available. When item are not available I am notified immediately thus allowing me to pick a different item. I also like the prices and the speed of delivery.
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2 days ago
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Accuracy and fast delivery.
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2 days ago
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You are great guys! Adding/removing stuff few hours after placing order would be great!
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2 days ago
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2 days ago
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Clear communication and fast delivery. Goods as described and packed well 👌
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2 days ago
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waiting time to recieve product

price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your feedback. The system always sends you an order confirmation when you order your article. Could it be that this has possibly ended up in your spam folder? Anyway, if you have any questions about the status of your order, please feel free to contact us personally at any time. We are always happy to help you.
3 days ago
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3 days ago
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3 days ago
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Quick delivery, good prices. Only one thing, my phone number was not provided to local delivery service and they could not contact me by phone, as they always do. Please provide phone number to local delivery service in final destination country.
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3 days ago
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3 days ago
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3 days ago
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3 days ago
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Great service and support, quick delivery, good prices.
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3 days ago
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Super efficient in all aspects.
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Patric D.
Antwerp
3 days ago
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Great shop!
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3 days ago
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Excellent
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3 days ago
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3 days ago
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Excellent service and prices
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