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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
It is my belief that the site sold a bike it did not have and I waited 10 days for an update before deciding to cancel my order.
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Answer by bike-discount.de/en
Feb 16, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We have immediately arranged for a cancellation as soon as we became aware of this. Thank you for your understanding.
Feb 23, 2024
Verified review
21 days to deliver with fed ex postage cost 15 euros. What’s the point to be charged if it’s going to take 21 day to deliver
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Answer by bike-discount.de/en
Feb 23, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 9, 2024
Verified review
Delivery time incredibly long, more than 24 days. No willingness to compensate.
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Answer by bike-discount.de/en
Feb 9, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your delivery country and is on its way to delivery. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Feb 21, 2024
Verified review
pacco arrivato ma non corrisponde assolutamente con la descrizione
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Answer by bike-discount.de/en
Feb 22, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 20, 2024
Verified review
Advise oversea clients of ‘net cost’ during checkout!!!
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Answer by bike-discount.de/en
Feb 21, 2024
Dear customer, thank you very much for your feedback. The prices of the articles are taxed in the country of destination, as required by law. The prices are adapted to the respective country. Import duties are country-specific and also country-dependent. The customer must inform himself about this in advance. Unfortunately, we are unable to provide this information.
We thank you for your understanding.
Feb 16, 2024
Verified review
Very bad customer service. Slow and expensive shipping
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Answer by bike-discount.de/en
Feb 17, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 15, 2024
Verified review
Waited more than 3 weeks on my order that they forgot…
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 5, 2024
Verified review
Fiets op 14/1 besteld... en nog steeds niet ontvangen
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Dear customer, thank you for your feedback. I have reviewed your case. We apologize for the inconvenience. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Feb 10, 2024
Verified review
Ordered my ebike 22 days ago. No bike yet
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 5, 2024
Verified review
Waited almost 3 weeks, still no delivery
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 12, 2024
Verified review
More than 2 weeks waiting
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 15, 2024
Verified review
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 14, 2024
Verified review
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jan 18, 2024
Verified review
Besides the price Jam 8.9
"Besides the price, what I liked the most was the quick communication. In my opinion, I don't know if it was because the purchase date coincided with the holiday season (Christmas and New Year), but the shipping left something to be desired, taking a bit longer than the promised delivery times. However, overall, it went well, with good packaging of the goods and the bike in impeccable condition."
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Jan 11, 2024
Verified review
The delivery was as expected, the after sales was partially good and could also be better. The information concerning a particular request (possibility to place a frame lock)was not given correctly . But they were helpful when I told there was no bike bell although it is a legal requirement, they immediately send me one.
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Jan 13, 2024
Verified review
Rockshox SID Ultimate 29' fork
I ordered a Rockshox SID Ultimate 29' fork and other things.
In the scope of delivery of the fork, it says that the set also contains a fender, which I did not receive... That's why I'm giving 4 stars. Everything else was great. The fork is super.
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Jan 17, 2024
Verified review
Improvements in packaging and delivery time
I think it's important to improve the delivery time for orders.
The last time I ordered a sram cassette, it came wrapped in bubble wrap. I think that a part like that should come packed in the original box and not the way it came.
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Dec 30, 2023
Verified review
I think it’s a good variety of products. I particularly like when I can quickly filter what I’m looking for, however there is still a room for improvement i.e. applying product specific filters
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Jan 25, 2024
Verified review
Shipping is expensive
No matter how amount of Euros you order for, shipping outside Germany always costs 8 EUR. I would love if there would be a certain number, where shipping becomes free
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