bike-discount.de/enReviews

: 26,440Excellent

4.78

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

4,169 verified reviews in the last 12 months

26,440 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
Report review

Show all positive reviews

the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
Report review

Show all critical reviews

Reviews for bike-discount.de/en

 Sort by Relevance 
(361)
(43)
(80)
 Verified review
12 days ago
It doesn’t matter how much you shop. When you have to return something you have to pay for the return shipment. If you live in a country next to Germany you probably don’t have to pay return. Bike-discount think that some customers are more important that others
Report review
 Verified review
4 days ago
The order was placed on 13/19/2022, the items were available in stock, but I only received the package on 28/09/2022, 15 days after purchase. This unacceptable delay was DHL related. I had to insist and send some complaints and emails to unblock the situation.
Report review
Answer by bike-discount.de/en
3 days ago
Please excuse the significant delay. It is true, DHL took a very long time to deliver the package to you. But we also did not respond quickly enough to your request. Sorry
 Verified review
Sep 22, 2022
I received 2 different models of shoes in my order. Sent an email auto response says wait 1-5 business days for a reply. Day 7 I call and receive a shipping label. Everyone I spoke to seemed apathetic but I guess that is typical German customer service.
Report review
Answer by bike-discount.de/en
Sep 23, 2022
We sincerely apologize. Annoying enough that there were two different versions in the shoe box. You are right that we responded only 7 days after your request is not OK. Sorry !
 Verified review
Sep 11, 2022
Most important bike part was missing from my order. Out of stock despite the fact that wed shop had it when I ordered. Customer service really takes at least 5 days to answear so it takes for ever to sort it. Still waiting...
Report review
Answer by bike-discount.de/en
Sep 14, 2022
Unfortunately, in this case there was an unfortunate exception to the over sale, so that the item was briefly not available. We regret this and apologize for this. The customer has been informed about this in writing.
 Verified review
Sep 19, 2022
It’s hard to give any feedback because the bike I have ordered was never delivered… Perhaps change the shipping company . If they compensate me with sending another bike and a better one then I’ll give 5 stars …
Report review
 Verified review
4 days ago
The wheels I bought were advertised as "tax free" but on arrival in the UK I was sent a bill for 19% value added tax + a £12 Clearence fee. Bike-discount have failed to even respond to my emails about this.
Report review
Answer by bike-discount.de/en
3 days ago
Of course, the articles for countries outside the EU are specified and also calculated tax-free with us ! After Brexit customs duties and import taxes are self-evident. We refer to this circumstance very transparently on our site.
 Verified review
Sep 12, 2022
Part listed as available online so i ordered it and payed for it.did not come.calles customer service for info.. item was already sold ! But did not receive email or notice.. Bad service.
Report review
Answer by bike-discount.de/en
Sep 14, 2022
unfortunately we do not understand the rating. Customer wanted to order in advance. After we have written to him how it looks with his order, he told us that it would be a provision and no longer needed. Thereupon we have cancelled the order as requested by him.
 Verified review
Sep 19, 2022
Till to this day, I have not receive my order. I have sent messages and I was told within 1 to 5 days I will receive notification on what happen. Still NOTHING...
Report review
Answer by bike-discount.de/en
Sep 20, 2022
Your package left customs yesterday. In a few days you will hold your package in your hands. By the way: Shipments to the USA can take a little longer at the moment, namely 2 - 3 weeks. Your shipment is within this time. Our colleague will still be in contact with you. if necessary.
 Verified review
11 days ago
Ordered wheelset. Received first wheel rimbrake, back wheel disc brake. Sent back, than out of stock. Shipping, return, refund was all ok.
Report review
Answer by bike-discount.de/en
9 days ago
Thanks for the feedback. We apologize for the inconvenience.
 Verified review
Sep 19, 2022
Still hasn’t arrived. Have spent £250 and havnt had an update since 7th September (2 weeks ago) Don’t be fooled by the low prices
Report review
Answer by bike-discount.de/en
Sep 19, 2022
The shipment has actually been at the delivery depot since 7/9/22. Too bad you did not contact us. Then we could have helped you too. Our colleagues are now contacting DHL. Important current info: the shipment is waiting for payment of customs duties since 07.09.22. According to tracking, the customer has already been contacted twice by ParcelForce regarding this.
 Verified review
Sep 23, 2022
I paid a premium for delivery and after 21 days still do not have my order. First and last time I will buy from bike-discount!
Report review
Answer by bike-discount.de/en
Sep 23, 2022
Transport in Portugal takes a little long through DHL. However, the shipment is also going to the Azores. We processed the order within one day and handed it over to DHL. One day before, there was an error in the transfer of your order. We apologised for this immediately. However, it is not correct that you paid an extra fee for shipping. It is a matter of the normal shipping costs.
 Verified review
2 days ago
Parcel was not delivered at time. Investigation was initiated but still no answer and no action. Will never use dpd delivery
Report review
 Verified review
Sep 12, 2022
Erro do sistema por várias vezes , mesmo já depois de ter a morada certa, já paguei 2 vezes e nem as peças nem o refound
Report review
Answer by bike-discount.de/en
Sep 14, 2022
pedimos desculpa pelo incómodo. No entanto, o cliente já foi informado várias vezes por escrito e verbalmente que seleccionou o país de entrega errado para a sua encomenda.
 Verified review
8 days ago
I order set of carbon wheels 3 weeks now and i still waiting. On e-mails doesn’t reply on phone calls same thing
Report review
Answer by bike-discount.de/en
3 days ago
Thank you for your feedback. We are sorry that DHL took so long to deliver your shipment. In our case, the order was processed and handed over to DHL on the same day.
 Verified review
9 days ago 
I hate it when êople are asking how good they are doing before anything is done....
Report review
Answer by bike-discount.de/en
9 days ago
Thank you for your feedback. Unfortunately, we cannot see any connection to your statement. The past email communication does not match your statement. The last order from you has been delivered within 3 days in Belgium.
 Verified review
Sep 22, 2022
Different prices when you look and when you buy stuff
Report review
Answer by bike-discount.de/en
Sep 22, 2022
Yes. This can have different reasons. For example, different tax rates depending on the country of delivery. These are not errors, but rather tax law requirements of the respective countries. But there are also other reasons, about which you will be informed in our store at the appropriate places.
 Verified review
Sep 18, 2022
Demorou demasiado tempo a entregar a minha encomenda!
Report review
Answer by bike-discount.de/en
Sep 19, 2022
Pedimos desculpa pelo atraso causado pela DPD. Na realidade, o serviço de encomendas levou uma semana inteira para transportar a encomenda até à fronteira portuguesa.
 Verified review
Sep 22, 2022
Returning items from Finland is not free of charge.
Report review
Answer by bike-discount.de/en
Sep 22, 2022
The return of reclaimed goods is free of charge for the customer.
 Verified review
Sep 16, 2022
You should change the language. Please in german
Report review
Answer by bike-discount.de/en
Sep 19, 2022
Freitag bestellt, Dienstag geliefert. In Deutsch.
 Verified review
3 days ago
Very long delivery outside of Germany.
Report review
Answer by bike-discount.de/en
3 days ago
Thank you for your feedback. Deliveries to Israel can sometimes take a little longer (especially in the current crisis situation). There are also repeated delays in customs to this country, over which we have no control. We ask for your understanding in this regard. In your particular case, the shipment is still at customs. If the status does not change in the next few days, please contact us at "reklamation@bike-discount.de".