bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Feb 7, 2024
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Feb 7, 2024
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No clarity about delivery time. DHL provided no delivery window / date
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Feb 6, 2024
 Verified review
Good prices, large assortment to choose from and reasonable shipping times.
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Feb 6, 2024
 Verified review
Sometimes the packaging could be stronger
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Feb 6, 2024
 Verified review
I like the after sales service and problem solving by the employees. Regarding what to do better is that some products are out of stock. So if you can try your best to get them back in stock
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Feb 6, 2024
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Fast service
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Feb 6, 2024
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Feb 5, 2024
 Verified review

2nd time that the package is deliverd somewhere else...

My packages where delivered somewhere else, in the past it was always correct but now the last few times de delivery is not right, i need to collect it in an other city....
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, thank you very much for your feedback. Unfortunately, I cannot find a contact for you in our system. I can see that your order has been delivered to you in the meantime. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
Feb 5, 2024
 Verified review
Waited almost 3 weeks, still no delivery
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
GB
Feb 5, 2024
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Feb 5, 2024
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Fiets op 14/1 besteld... en nog steeds niet ontvangen
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Feb 5, 2024
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Feb 4, 2024
 Verified review

invoice

I couldn't provide the tax identification number when ordering, I placed an order without it and sent an e-mail asking for it to be added, with no response I received an invoice without a tax identification number, I asked for a change twice without success.
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We are sorry that you were apparently not completely satisfied. We will contact you again to ensure that you get the right solution. Thank you for your understanding.
Feb 4, 2024
 Verified review
Return policy should be better. Returning items under 50€ isn't possible, why?? Adding more items to existing order before shipment is not possible!!
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Feb 4, 2024
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Feb 4, 2024
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Dopo che la bici risultava disponibile, sono passati 12 giorni e rispondevano alle mie richieste sui tempi di consegna che erano pieni di ordini e che dovevo avere pazienza. Avevo acquistato una bici da 4000€. Successivamente visto che sul sito diceva che la bici era Disponibile ho chiesto se fosse nei loro magazzini ma continuavano a glissare la risposta dicendomi di pazientare. Ho chiesto così ed ottenuto il rimborso da PayPal
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, thank you for your review! Is there anything else we can do to help you? You are very welcome to contact us at any time using our contact form.
Feb 4, 2024
 Verified review
They misprinted the address on the shipping label and the shipment got delayed. The shipper and the store told me it would be returned to sender, but then it showed up 2 weeks later. They did not admit wrongdoing (DHL said it was missing data) and the order confirmation showed the correct address.
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 4, 2024
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Feb 3, 2024
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My order has not arrived to me, despite the fact that two weeks have passed since the order was placed. That's why I can't evaluate it.
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Feb 3, 2024
 Verified review

Delivery by DHL

The box was severely damaged during DHL transportation.
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