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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Great prices and excellent selection of products. Only complaint is that returns are not free in every EU country.
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Mar 12, 2024
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Mar 11, 2024
Verified review
Easy buying process, shipping and customs pretty poor
The website was clear and easy to navigate and to order from, however I was not very pleased with the minimum order value as I had to buy more items than I wanted to to obtain the item I really needed.
If buying from the UK, the customs clearance is a pain and involves additional charges, Finally, information from the carriers (both on the German and English sides - different carriers) was non-existent. Thankfully there was a link on the supplier's order confirmation and I had to chase up myself.
The shipping cost is too high considering the days of the delivery . One week and a half dont seems fair time for fifteen euros
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Mar 9, 2024
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Mar 8, 2024
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Mar 8, 2024
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Top!
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Mar 8, 2024
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De beloofde snelle levering van 1 dag na bestelling werd uiteindelijk meer dan een week na bestelling , en dit voor een simpele buitenband die dan ook nog eens op voorraad bleek . Maar op uitzondering van de levering was de service goed.
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Mar 7, 2024
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The price of bikes compared to competition are really good - lower.
I would recommend to be at least a bit flexible when it comes to adjusting your offered bikes with some component for another one. E.g possibility to change
the brand and type of brakes or to switch the saddle or crankset…
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Mar 7, 2024
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Beware Import charges
Ended up having to pay an extra £50+ for import charges
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Answer by bike-discount.de/en
Mar 8, 2024
Dear customer, thank you for your feedback. Our prices are taxed in the country of destination, as required by law. Our customer is responsible for any import duties in the respective country. We thank you for your understanding.
Mar 7, 2024
Verified review
OK
+ Quick delivery.
- Tires on bike not equal to specification (2.1 vs 2.25 inch)
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Mar 7, 2024
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 7, 2024
Verified review
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.