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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
The amount was deducted three weeks before shipping. And customer service doesn’t respond to eMails. Tracking link doesn’t work either. Hope the Bike will arrive eventually.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review. Please note: in our store you will find the delivery time displayed next to the item. When we debit the amount, we will already prepare your item for you personally. I have checked your details, the order is still within the delivery time specified by us. The shipment is already on its way to you and should therefore be delivered to you soon. We hope you enjoy your new bike.
prezzi comprtitivi e buona scelta. Sarebbe bene che lo spedizioniere inbiasse una mail per il giorno di consegna, indicando, se non una fascia oraria, almeno mettina/pomeriggio.
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Mar 27, 2024
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I bought bicycle on bike discount website but I am not happy at all with customer service after, I had problem and answer was that not under warranty, best regards, no other solution offered, no help, i made a lot of orders on bike discount but I will not anymore.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review, we are sorry for the apparent inconvenience.
I have checked your details: unfortunately, damage caused by an external impact (accident, physical force) is not covered by the warranty. Our customer service is already in contact with you to suggest a solution to your problem. We are sure that your bike will soon be ready for riding again.
Mar 26, 2024
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Good price. Quick Delivery. Good product.
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Mar 26, 2024
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Mar 26, 2024
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Huge product choices, you'll find what you're looking for and at an excelente price, however can¡t give the 5* just because the delivery delays are really not great...order preparation itself takes a lot of time, so it's not only carrier related delays, it's on Bike Discount itself. Other then this minor issue everything else as been great so far.
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Mar 26, 2024
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Whole purchase went pretty smooth and easy
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Mar 26, 2024
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reply to email
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you for your order and your review.
We are sorry that you have not yet received a response to your Email. I have checked your request: unfortunately there was a processing error. We sincerely apologize for this. We have already replied to you and suggested a solution. Of course, we will solve your problem as soon as possible. Thank you for your patience and understanding.
Mar 26, 2024
Verified review
My bike still dont arived
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you very much for your order and your review. We are sorry that it has taken a little longer than expected. We are subjecting your bike to a final, careful check and are preparing it conscientiously for transportation. I have checked your details in our system: we are still within the specified delivery time. Your bike will certainly be ready soon and handed over to our logistics partner. You are also welcome to contact us personally at any time via our contact form if you have any further questions. We are always happy to assist you.
Mar 25, 2024
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Mar 25, 2024
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Support
Everything is perfect, except the support didn’t answer my question, before I place the order. It was product related. I found an answer on the competitor website
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Mar 25, 2024
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Been waiting 21 days since payment for order with all items in stock, maybe compliant with your terms, but way too long delivery time.
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer,
Thank you for your order and for your review. We are very sorry that there have been delays. I have checked your details in our system and have seen that both parcels are already on their way and have already arrived in your country of delivery. They should therefore be delivered shortly. I hope you enjoy the items you have ordered. Thank you for your understanding and your patience.
Mar 25, 2024
Verified review
Took extra day to receive the order confirmation and tracking address.
Otherwise no ideas to improve your business immediately.
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Mar 25, 2024
Verified review
still waiting for my delevery after 4 months and they don't refund me as well only saying they open and investigation and not returning to my emails
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer, thank you for your order and for your feedback.
Due to the political situation, our logistics partner is providing transparent information on its website about the sometimes serious delays. Nevertheless, we are of course very sorry that there are delays on the transport route to your distant country of delivery. We have already commissioned an enquiry with our logistics partner and are waiting to hear back, although this may also take some time. We will inform you as soon as we have received an answer. Of course, we would like to assure you that we will help you in any case. We are still available at any time for your questions and concerns. Thank you for your understanding and patience.
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