I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Verified review
13 days ago
Bought GP5000 tyres and latex tubes. Ordered on Monday and received on Thurs to Ireland. Everything perfect and super efficient. Cheers
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24 days ago
Shipping was pretty quick considering customs and the baskets I ordered were packed well. Way cheaper than buying locally in Canada.
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4 days ago
Relatively fast service, prices and shipment have always been as advertised. I have been ordering from Bike-Discount for many years.
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1 month ago
Great support from team in providing and recommending parts. As usual, good and reasonable priced items. Acceptable delivery time..
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16 days ago
Very comprehensive website layout and well thought out. Quick and easy, cheap shopping. Can't fault the experience for anything.
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19 days ago
Great store, they support could be better but it is expected to take some time to reply from a good store, everyone goes there!
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