Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Timeliness: The delivery of my order was prompt and on time. I appreciate that the package arrived within the expected timeframe, allowing me to plan accordingly.
Efficiency: The delivery process was smooth and efficient. I was kept informed about the progress of my order, and it was reassuring to receive updates along the way. The coordination and execution of the delivery were commendable.
Accuracy: I am delighted to mention that the order was delivered exactly as expected and was well-packaged. The items I received were complete and in excellent condition, reflecting the attention to detail during the packaging and handling process.
Report review
Jun 7, 2023
Verified review
Great product range and great prizes
Report review
Jun 7, 2023
Verified review
Product specification has all required information. Quick and easy to find the right one.
Report review
Jun 7, 2023
Verified review
Always reliable
Report review
Jun 7, 2023
Verified review
Report review
Jun 7, 2023
Verified review
Report review
Jun 7, 2023
Verified review
I have shopped at bike-discount a few times and have always been very happy with the services. Very good e-shop. Recommended.
Report review
Jun 7, 2023
Verified review
parts not arrived after three weeks. Terrible customer service
Report review
Answer by bike-discount.de/en
Jun 12, 2023
Dear customer,
Thank you for your review. Your order is already on its way. Please note that delivery to your country may take a little longer. I have forwarded your request to our night research department and they will get in touch with you. Please feel free to contact us at any time via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Jun 7, 2023
Verified review
Report review
Jun 7, 2023
Verified review
Report review
Jun 7, 2023
Verified review
Return shipping costs were not included like in other web bike shops
Report review
Answer by bike-discount.de/en
Jun 12, 2023
Dear customer,
thank you for your feedback and your order. Our return conditions for your country of delivery can be found transparently on our website before the purchase. We therefore kindly ask for your understanding.
Jun 7, 2023
Verified review
All is Ok
Report review
Jun 7, 2023
Verified review
BD is best
Bike-discount has wide range of articles, and prices are good too.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.