bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jul 4, 2023
 Verified review

Took almost month

It took to long to get my item. Not much help other than just wait
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Answer by bike-discount.de/en
Jul 5, 2023
Dear customer, thank you for your review and your order! We are sorry that there seemed to be delays in transit. I have checked your details: We have already handed over your order to the logistics partner the next day. Unfortunately, it must have taken longer for them to deliver to your country. We apologise for the inconvenience, and thank you for your understanding and patience.
May 30, 2023
 Verified review
After 25 days from order i still can.t track my order on DHL site.
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Answer by bike-discount.de/en
May 31, 2023
Dear Customer, Thank you for your order and feedback. We apologize very much for the inconvenience. Due to several national holidays there was a small delay in processing. I have reviewed your case and could see that the ordered goods are now on their way. If, contrary to expectations, you did not receive a tracking link, please contact us so that we can assist you further. Thank you for your understanding.
Nov 10, 2023
 Verified review
Too slow for orders to be packed and delivered compared to others
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Answer by bike-discount.de/en
Nov 13, 2023
Thank you for your order and feedback. We are sorry that you were not completely satisfied. I have checked your details: You placed your order late on a Friday evening, outside of our opening hours. We handed it over to our logistics partner on Monday. Please note that we are unable to process orders over the weekend. We thank you for your patience and understanding. We hope you enjoy your order.
Oct 17, 2023
 Verified review
If the return is needed the cost of delvery from Finland is high.
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Answer by bike-discount.de/en
Oct 18, 2023
Estimado cliente, gracias por su pedido y por su comentario. Nos complace que pueda beneficiarse de nuestros bajos precios. Con el fin de seguir garantizándole los mejores precios posibles, lamentablemente no podemos ofrecer devoluciones gratuitas para todos los países. No obstante, revisamos periódicamente las opciones y le aseguramos que ofrecemos condiciones justas a nuestros clientes. Puede consultar nuestras condiciones de devolución para su país de entrega de forma transparente en nuestro sitio web en cualquier momento antes de comprar. Por lo tanto, le rogamos que comprenda nuestro procedimiento.
Jul 20, 2023
 Verified review
Pakket niet aangekregen en geld nog niet terug gestort gekregen.
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Answer by bike-discount.de/en
Jul 24, 2023
Dear Customer, Thank you for your patience. I have checked your details: We apologise for the inconvenience and will refund the amount to the payment method you chose when placing your order. If you have any further questions, please do not hesitate to contact us.
Jul 12, 2023
 Verified review
Faulty product but blamed me instead. No return, no new product…
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there has been some inconvenience. I have checked your information: unfortunately, the picture material sent does not show a defect, but it clearly shows self-inflicted damage. Nevertheless, we can help you further: If you wish to send the item to us for expert inspection by the manufacturer, please contact us again. Thank you for your understanding.
Nov 20, 2023
 Verified review
Where is my item...? The tracking says it has not left Germany.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback. We are sorry that your order has not yet been received. I have checked your details. We have handed over your order to our logistics partner within one day. For delivery to your distant country, the shipment will need to be transported by various means of transport and customs procedures will be required. Unfortunately these can take longer and we have no direct control over them. I have checked your details and see that you have not yet contacted us. You are welcome to contact us by email or our contact form at any time so that we can initiate an enquiry with our logistics partner. We would like to assure you that we will help you in any case. However, we assume that the order will still be delivered to you correctly. We are always available for any queries you may have, so please feel free to contact us at any time. We thank you for your patience and understanding.
May 10, 2023
 Verified review
I didn’t get the shipment for more than 20 days since shipping
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Answer by bike-discount.de/en
May 15, 2023
Dear Customer. Thank you for the feedback. We received your order on 04/19/2013 and handed it over to the service provider on 04/20/2013. Unfortunately, there are currently shipping delays to your country, we apologize for this.
Nov 5, 2023
 Verified review
The package did not arrive. The damaged package was returned.
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, thank you very much for your order and your review. We are really sorry that your parcel has apparently been damaged in transit. We will of course help you further. Our customer service has already informed you that we will reship your order. Thank you for your patience and understanding.
Oct 24, 2023
 Verified review
More branded clothing goods eg. rapha, norrøna, black diamond
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Answer by bike-discount.de/en
Oct 24, 2023
Dear customer, thank you very much for your order and your review. We are glad that we can offer you a large number of articles from well-known manufacturers at an excellent price. However, I will be happy to receive your suggestions and pass them on internally. We are always happy to receive feedback from our customers.
Apr 16, 2023
 Verified review
I don't have tracking code yet and I don't get my order yet?
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Answer by bike-discount.de/en
Apr 17, 2023
Dear customer, thank you for your order and your review. I have reviewed your case: You have already received a reply from our service team. The shipment has already arrived in your delivery country. We have sent you the tracking link again. If there is anything we can do to help you, please feel free to contact us again.
Nov 28, 2023
 Verified review
YOU CAN IMPROVE DELIVERY TIME BY SENDING NOT WITH DHL !!!
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Answer by bike-discount.de/en
Nov 29, 2023
Dear customer, thank you very much for your order and your review. We are sorry that our logistics partner apparently took a little longer. A tip: Did you know that you can choose between different transport companies? Perhaps a different shipping service provider is better qualified in your region. Thank you for your patience and understanding.
EC
Edward C.
Focsani
Aug 22, 2023
 Verified review

Parcel delayed by 2 weeks

The last parcel of the shipment has arrived after 2 weeks.
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, unfortunately there were bottlenecks at our shipping service provider due to strongly increased sales. This has slightly increased the delivery time for individual customer orders, we apologize and apologize for the inconvenience.
Jul 6, 2023
 Verified review
I ordered my wheel 4 weeks ago and I still havent got it.
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer, thank you for your review and your order! We are very sorry that you have to wait so long. I have checked your details: as you can see from the tracking, we have processed your order promptly and handed it over to our logistics partner. Unfortunately, the carrier seems to take a little longer to deliver to your country this time. We are really sorry for that. However, I could see that the package is about to be delivered. Please feel very free to contact us at any time if we can still help you in any way.
Jun 13, 2023
 Verified review
Charged me for a return, despite advertising free returns
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. The total amount of your return was less than the amount that qualifies for free return. On our homepage we inform transparently for our return conditions. Thank you for your understanding.
Aug 28, 2023
 Verified review
Few months wrestling with clear case(s). No more, never.
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Answer by bike-discount.de/en
Aug 29, 2023
Dear Customer, Thank you for your order and feedback. We are of course very sorry that you were not completely satisfied and we apologise for any inconvenience. Even we sometimes make mistakes. I have checked your information: unfortunately we could not meet all your requirements. We hope you will understand that proportionality must be maintained. We are always happy to serve our customers, so please remember that our staff appreciate respectful and courteous communication. We thank you for your understanding.
Nov 10, 2023
 Verified review
I asked the store a question. No response was received.
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Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your order and feedback. We are very sorry that you had an enquiry that was not processed. I have checked your details, and unfortunately I cannot find a request from you in our system. Could you please contact us again, so we can help you? You may wish to use the contact form on our website to ensure that you are using the correct contact address. Thank you for your understanding.
Jul 6, 2023
 Verified review

Why bike discount bloked SHIMANO TO…

Why bike discount bloked SHIMANO TO AZERBAYCAN ???
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Answer by bike-discount.de/en
Jul 7, 2023
Dear customer, thank you for your order and your feedback. We are happy to explain why there may be order restrictions on products in individual cases: Some companies have exclusive distribution rights outside Europe, so we are not allowed to distribute certain brands outside Europe. For further questions, please feel free to contact us at any time via our contact form.
Jun 24, 2023
 Verified review
Lieferbare Ware kommt nicht annähernd wie vereinbart
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Answer by bike-discount.de/en
Jun 26, 2023
Vielen Dank für Ihre Bestellung und Ihre Bewertung. Es tut uns wirklich leid, dass es offenbar zu Unannehmlichkeiten gekommen ist. Ich habe Ihre Angaben geprüft: Wie Sie im Tracking sehen konnten, wurde Ihre Bestellung offenbar leider von unserem Logistikpartner fehlgeleitet. Bedauerlicherweise hat die Bestellung Sie dann nicht mehr zeitgerecht erreicht, sodass Sie die Annahme verweigert haben. Wir entschuldigen uns vielmals und sind sicher, dass es beim nächsten Mal besser klappen wird. Vielen Dank für Ihre Geduld und für Ihr Verständnis.
Jun 2, 2023
 Verified review
Rear wheel campagnolo bora wto 45 is not straight!!!
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. We apologize for the inconvenience. Unfortunately, we cannot find any communication in our system from you. Please contact us via our contact form or e-mail. Thank you for your understanding.