bike-discount.de/enReviews

: 31,271Excellent

4.78

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certified since: Jun 7, 2022
updated on: Jan 26, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Jan 26, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

8,727 verified reviews in the last 12 months

31,271 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 days ago
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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the most relevant critical review


Jan 26, 2022
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
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Reviews for bike-discount.de/en

Sort by Latest first 
(119)
(155)
 Verified review
Sep 14, 2022
Ordered some Shimano spare parts by the pictures in the online shop. Didn’t get all the parts in the pictures. The description was hard to understand and misleading. Customer support did not answer until I raised a claim via PayPal. “You got what you ordered” was their reply.
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Answer by bike-discount.de/en
Sep 16, 2022
Please excuse the inconvenience. Unfortunately, your item is a variant item that is correctly displayed on our homepage and was ordered by you as such. You are welcome to return the item for credit.
 Verified review
Sep 14, 2022
Experience has been positive but I am disappointed with some of the packaging materials used, often oversized for the contents contained within. For example, I was disheartened to open a shoe box sized delivery to find within a matchbox sized unit box containing the spoke nipples that I had ordered. This kind of practice is wasteful, unnecessary, additionally costly for your customers and harmful & damaging to the environment.
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Answer by bike-discount.de/en
Sep 15, 2022
Thank you for the feedback. We are constantly working to improve our sustainability.
 Verified review
Sep 13, 2022
It takes some time to have the order.
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Answer by bike-discount.de/en
Sep 14, 2022
Thank you for the feedback. Customer ordered on 23.08.22. We have handed over to DHL on 24.08.22. The package was delivered in Finland on 31.08.22. There was a weekend in between. Unfortunately, we can not influence the speed of delivery. We apologize for this.
 Verified review
Sep 12, 2022
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Answer by bike-discount.de/en
Sep 13, 2022
Thanks for the feedback.
 Verified review
Sep 12, 2022
Erro do sistema por várias vezes , mesmo já depois de ter a morada certa, já paguei 2 vezes e nem as peças nem o refound
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Answer by bike-discount.de/en
Sep 14, 2022
pedimos desculpa pelo incómodo. No entanto, o cliente já foi informado várias vezes por escrito e verbalmente que seleccionou o país de entrega errado para a sua encomenda.
 Verified review
Sep 11, 2022
Most important bike part was missing from my order. Out of stock despite the fact that wed shop had it when I ordered. Customer service really takes at least 5 days to answear so it takes for ever to sort it. Still waiting...
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Answer by bike-discount.de/en
Sep 14, 2022
Unfortunately, in this case there was an unfortunate exception to the over sale, so that the item was briefly not available. We regret this and apologize for this. The customer has been informed about this in writing.
 Verified review
Sep 9, 2022
No international payment option, only bank transfer. Slow packing (3 days) after payment received.
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Answer by bike-discount.de/en
Sep 14, 2022
We are sorry that our abundance of international payment options is not enough for you and that you have therefore chosen the payment method prepayment. This unfortunately delays the order process. Please choose another payment method for future orders.
 Verified review
Sep 8, 2022
I did not get my order
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Answer by bike-discount.de/en
Sep 8, 2022
We are sorry that shipments to Kazakhstan may take a little longer at the moment. As our colleague already told you by mail, we ask you for a little patience. At the moment the shipment is obviously at customs. If in a few days there is no change in the parcel history, we will initiate an investigation with DHL and help you further. We ask for your understanding that we will not send another package now, as this will lead to the same result. Here only some patience helps in these times and shipments to certain regions.
 Verified review
Sep 6, 2022
the postage costs for returning or exchanging the product are paid from Finland
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Answer by bike-discount.de/en
Sep 6, 2022
Clarification: The shipping costs for returns due to justified complaints will of course be borne by us.
 Verified review
Sep 5, 2022
I have ordrede a CUBE bike plus accessoires. The bike was delivered accordingly to plan. However the other parts (including pedals for the bike) was not send in the same package. After 10 days I asked what happend with it - and had to wait several days for an answear. When I finally got the package - it was damaged and several components were missing. There where a note in the box from the transport company that the box where damaged and components was missing. Value of missing parts was +50€. Again after complaining I waited 8 days for an answear and they offered me a €20 vouncher. I can not recommend anyone to do business with them!
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Answer by bike-discount.de/en
Sep 5, 2022
The ordered bicycle was shipped by freight forwarder. The additionally ordered accessories did not fit into the bike box. We therefore sent them in an extra parcel by parcel service. Unfortunately, there was transport damage to this package. This is annoying and we are sorry. In consultation with you, we have refunded the accessories.
 Verified review
Sep 2, 2022
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Answer by bike-discount.de/en
Sep 3, 2022
Problems with a wrongly mounted tire, for which we apologize. Compensation offered and communicated to the customer.
 Verified review
Sep 2, 2022
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Answer by bike-discount.de/en
Sep 3, 2022
Unfortunately, we cannot find any communication with a problem from you in our system. If you are not satisfied with our products please contact reklamation@bike-discount.de
 Verified review
Sep 2, 2022
After buying a Burley bike cargo trailer, it took two additional orders and two returns to be able to use it. In that process, I found the service in answering questions and providing me with the correct information, slow. I had to contact the manufacturer in America to get the correct information that enabled me to order the correct item. Instead, I would have expected Bike-Discount to exchange the item under service.
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 Verified review
Sep 1, 2022
Delivery was fast, but product was defective and returning was made difficult. No helpful info in home page. Had to find out way how and where to send, and cover shipment costs both ways: 10€ to buy, and then 20€ to return.
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Answer by bike-discount.de/en
Sep 1, 2022
If the item was defective, you will of course be reimbursed by us for the return costs.
 Verified review
Aug 31, 2022
The time to send order was long.
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Answer by bike-discount.de/en
Sep 1, 2022
Thank you very much for the feedback. Unfortunately, however, we do not understand what you are trying to say. It cannot be the delivery time. 10.8.22 ordered ... 12.8.22 delivered. You are welcome to contact us at "reklamation@bike-discount.de".
 Verified review
Aug 31, 2022
There is no equal treatment of EU customers. (example: Free returns only for selected countries.)
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Answer by bike-discount.de/en
Aug 31, 2022
Due to the significant price differences in the different EU countries, we cannot treat every country the same when it comes to return shipping costs. In the case of justified complaints, we will of course pay the full shipping costs, regardless of the country.
 Verified review
Aug 30, 2022
On August 18, I wrote that I had questions with the order I received. 19 the support service contacted me, asked me to send photos of the shipment. I immediately did everything and sent it away. I wrote three more letters asking what to do. there is no answer in response. I wrote the last letter on August 29. I want to order more equipment and order what is missing. but with such a customer service, I will probably look for another store.
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Answer by bike-discount.de/en
Aug 31, 2022
We regret that we could not completely satisfy the customer.
 Verified review
Aug 30, 2022
Bättre retur procedur. Krångligt och dyrt när man ska returnera från Sverige.
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Answer by bike-discount.de/en
Aug 31, 2022
Vi beklagar att posten är så dyr i Sverige.
 Verified review
Aug 30, 2022
They are lying about product repair continuously, sending emails asking for patience, but not moving forward even after more than a month. Very disappointed.
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Answer by bike-discount.de/en
Sep 8, 2022
We regret that the complaint has taken a little longer. The customer was regularly informed about the current status. However, we also regret that we are called a liar here on this platform by the customer. Too bad!
 Verified review
Aug 29, 2022
Website not easy to navigate. Tracking of the order not the best. But, good value of products selected , I would buy from this company again.
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Answer by bike-discount.de/en
Aug 30, 2022
Thank you for your feedback. We are currently working on optimizing the navigation.