I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
I'm sure you mean DHL tracking. Sometimes there can be no update for a few days if the shipment is at customs as in your case. The shipment went to Saudi Arabia. Last entry: The shipment is ready for pickup !!!!
Verified review
Oct 28, 2022
The cost for returns is remarkably high. Even if not providing the return for free, a contract price for the returns would be highly appreciated.
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Answer by bike-discount.de/en
Oct 28, 2022
Dear customer, thank you for pointing this out.
Verified review
Oct 27, 2022
I ordered a shock for my bike and they shipped it to the wrong address. I contacted them and they told me there was nothing that could be done.
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Answer by bike-discount.de/en
Oct 28, 2022
Clarification: The customer provided the address himself and it was verified by PayPal. After the package had already been handed over to DHL, the customer contacted us with the request that we should use a completely different address. 1. this was not possible because the parcel was already on its way. And 2. for insurance reasons, we are not allowed to change delivery addresses that we have received from PayPal !!!! There is no error on our part here. Dear customer, you will have to make an effort to pick up the parcel at the place you have indicated. Alternatively, you can also contact your national postal company.
Verified review
Oct 27, 2022
In their terms and conditions it states they pay for returns. They insisted that I pay so I did. Then they send me a pre paid stamp??? Awful service
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Answer by bike-discount.de/en
Oct 28, 2022
Dear customer, you are referring to our terms and conditions which were valid more than two years ago. That is, the time before Brexit. Of course, only the current terms and conditions apply. For our British customers, we have even set up an extra page with many shipping and return conditions and much more information. In principle, we refund the return shipping costs from the UK for justified complaints.
Verified review
Oct 26, 2022
Package took a long time to arrive.
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Answer by bike-discount.de/en
Oct 27, 2022
Thank you for your feedback. The shipment arrived in Slovenia after 6 working days. Yes, we and our transport service providers usually manage this faster.
Verified review
Oct 26, 2022
My order is not delivered yet, i waiting more than a mond
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Answer by bike-discount.de/en
Oct 26, 2022
We sincerely apologise. The shipment got lost at DHL. We have prepared a replacement for you.
Verified review
Oct 25, 2022
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Answer by bike-discount.de/en
Oct 26, 2022
In the case of incorrect deliveries or justified complaints, we will bear the return costs. You will find this information in several places in our online shop.
Verified review
Oct 25, 2022
They are using a shiping company known for not even trying to deliver, and in my case, they told me that "someone" ordered to return the item. Bikediscount told me they did not cancell the order, and neither I did.
A nightmare, and still no solution in sight
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Answer by bike-discount.de/en
Oct 25, 2022
Dear customer, DPD has tried to deliver your parcel twice. Without success. Our experience with DPD in Spain is very good. Therefore, we offer both transport companies to our customers. It is therefore the free choice of the customer with whom he wants to be delivered. Why you then (in your opinion) chose DPD instead of DHL for shipping is not entirely comprehensible to us. In any case, we will receive the package back tomorrow (according to the tracking system). As soon as we have booked the goods back, you will receive your money back immediately
Verified review
Oct 25, 2022
no good to use if you are from countries that they don't support with a shipping label for returns. online shopping is a risk but some companies support the customer, but this makes it too risky to buy certain items.
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Answer by bike-discount.de/en
Oct 25, 2022
In our general terms and conditions and in the shipping conditions, we provide information on when we assume the costs of the return shipment. In the case of complaints, of course, always.
Verified review
Oct 24, 2022
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Answer by bike-discount.de/en
Oct 24, 2022
Ordered on 3.10.22. Delivered to DHL on 4.10.22. Delivered in Bulgaria on 10.10.22. If there is anything wrong with your shipment, please feel free to contact "reklamation@bike-discount.de".
Verified review
Oct 24, 2022
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Answer by bike-discount.de/en
Oct 26, 2022
Currently, there can be delays of up to 26 days in transit times to Cyprus due to Corona (according to DHL). Please excuse this circumstance. According to our latest research, the shipment is about to be delivered.
Verified review
Oct 23, 2022
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Answer by bike-discount.de/en
Oct 24, 2022
Sun, 2.10.22 ordered. 4.10.22 shipped and Fri, 7.10.22 delivery in Romania. That is 5 working days of transport. Is there anything else you are dissatisfied with? Then please let us know: "reklamation@bike-discount.de".
Verified review
Oct 22, 2022
Unfortunately whilst the prices are competitive I have been hit with over £50 import duty thanks to our government.
If only I had known - please advise customers so they don’t make the same mistake.
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Answer by bike-discount.de/en
Oct 24, 2022
Thanks for the feedback. The information for UK customers can be found under the shipping conditions. There is a link with an extra page for our customers from UL: https://www.bike-discount.de/en/service-for-uk-customers
Verified review
Oct 20, 2022
Poor delivery service going to qatar
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Answer by bike-discount.de/en
Oct 21, 2022
Dear customer, we are glad that you regularly order from us - even in the last days. Your specified order was delivered to you within a week including the weekend. We think that's great, also from our colleagues at DHL !!!
Verified review
Oct 20, 2022
Good prices and product range, but poor return conditions.
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Answer by bike-discount.de/en
Oct 21, 2022
Thank you for your feedback. We are not only within the current legal framework, but are showing more tolerance with the implementation of our shipping conditions. But even tolerance has its limits. We are convinced that we have found a fair solution for all sides in these times. And also for the reason to be able to continue to offer good prices for our articles.
Verified review
Oct 19, 2022
My order was not delivered to me, wich might not be their problem, but when I tried to get some information, they just ignore you!
I had to wait 4 days to get an answer on my mail !
My parts were delivered back to them by the courier service, so I asked to send it again.
We are now 2 weeks further and I'm stil waiting......!
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Answer by bike-discount.de/en
Oct 20, 2022
Dear customer, please excuse our delay in processing your request. First of all, there were problems with the delivery in Belgium by DPD. Unfortunately, the package came back to us. We have then arranged a reshipment with DHL and your arrangement. However, this actually took 4 days in our house. This is not good and but also not usual. We hereby apologize again and would be happy to welcome you again as a customer. By the way: the shipment from DHL will be delivered to you today. The parcel is in the delivery vehicle.
Verified review
Oct 19, 2022
My delivery is more than a month is on the way…
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Answer by bike-discount.de/en
Oct 20, 2022
Delivery times to Israel can take up to 22 working days. But something seems to be wrong with your two parcels. They are stuck in Frankfurt. A member of staff will contact you today to help you.
Always prompt and correct ralation with the customer, fast delivery, super!!
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Answer by bike-discount.de/en
Oct 20, 2022
Thank you for your feedback. By the way: What do we have to do to get 5 stars?
Verified review
Oct 17, 2022
the package took longer to arrive than expected and there was an error in the tracking of the package.
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Answer by bike-discount.de/en
Oct 17, 2022
We regret the delayed delivery of the package. However, you were not found on 3.10.22 at the address given in Iceland. The delivery was only successful on 11.10.22. We hope you enjoy our products.
Verified review
Oct 16, 2022
Improve in customer service as I am still waiting for a reply from customer service. 3 days already
Also, it is complicated to return an item if size does not fit or etc. I mean that it does not have free return option which is very odd.
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Answer by bike-discount.de/en
Oct 17, 2022
Our terms and conditions and FAQs clearly state when a return from which country is possible. There is nothing strange about this, it is "up to date".
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.