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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Dear customer,
thank you very much for your rating. Our return policy for your country of delivery can be viewed transparently on our website prior to purchase. Please understand our procedure.
bike-discount.de/en customer
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Apr 22, 2023
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Prices for regular users shoud be lower or the same as prices for germany
Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your order and your review.
We are glad that you can benefit from our excellent product selection. We are happy to assure you that we always guarantee fair prices to our customers.
We appreciate your understanding.
bike-discount.de/en customer
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Apr 22, 2023
Verified review
I ordered shoes and made a size mistake. It was MY mistake. I contacted CS and asked to change the size WHILE THE SHOES WAS AT YOUR PREMISSES, but although several calls and e-mails, you sent the wrong size
Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience that occurred. We process our customers' orders as soon as possible so that they arrive quickly. Therefore, please understand that an order that is already in our logistics can no longer be processed, even if it is still in our house. Unfortunately, this is not possible due to technical process reasons. Thank you very much.
bike-discount.de/en customer
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Apr 22, 2023
Verified review
no service
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience that occurred. I have reviewed your case, we are continuously in contact with you. Of course, we can understand that you are waiting for the ordered goods. However, we also kindly ask for your understanding that we have to wait for the response from logistics partner, and they need to have a few days to investigate and give us an answer. Therefore, we kindly ask you to be patient. Of course, we are available for you at any time. Thank you for your understanding.
bike-discount.de/en customer
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Apr 21, 2023
Verified review
I asked for correction on the size I ordered almost immediately after placing the order but got no reply or correction on the size. luckily it is wearable and will not have to send back. clearly no service for other than german speakers etc.
Answer by bike-discount.de/en
Apr 21, 2023
Dear customer, thank you for your order and your review.
I have reviewed your case: We are sorry that your changes could no longer be taken into account. You ordered on a weekend, outside our regular operating hours. We were therefore unable to receive your message until the following business day. For your understanding: Immediately after your order is placed, a completely automated process is activated in order to deliver the requested or ordered items to you as quickly as possible. Changes to the order are therefore unfortunately no longer possible for logistical reasons. We kindly ask for your understanding.
bike-discount.de/en customer
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Apr 18, 2023
Verified review
Got used part
Usually this shop has been reliable, but for some reason, this time I got used (and wrong) bike part as part of over 1000€ order. Customer service has promised to fix their mistake, but only after I return the old part. After 12 days of posting old part back, I haven't heard anything from them. Expecting delay for my son's bicycle project for 3 weeks or more due to this mistake. I Would have appreciated if they immediately posted the missing part after becoming aware of their mistake.
Answer by bike-discount.de/en
Apr 18, 2023
Dear Customer,
thank you for your order and your review. We are pleased that you have always had a positive experience with us so far and very much hope to be able to fully satisfy you again in the future. We apologise very much for the error and thank you for having already returned the goods to us. Unfortunately, the shipment has not yet arrived. Due to the so-called "simplified company delivery" of DHL, the parcel is considered delivered, but is still in the DHL depot. In the next few days, the parcel will be delivered to us and we will process and check the shipment. Of course, we will then send you a new item immediately. We kindly ask for your understanding for our procedure. Of course, you can always contact us if you have any further questions. Thank you very much for your patience! With kind regards.
bike-discount.de/en customer
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Apr 17, 2023
Verified review
Answer by bike-discount.de/en
Apr 17, 2023
Dear customer, thank you for your feedback. Can we help you in any way? Feel free to contact us at any time via our contact form.
bike-discount.de/en customer
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Apr 16, 2023
Verified review
had a bad experience returning my items from Portugal, your competitors are making this process much better
Answer by bike-discount.de/en
Apr 17, 2023
Dear customer,
thank you for your evaluation. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding.
bike-discount.de/en customer
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Apr 16, 2023
Verified review
Prices are ok, but delivery @#$&! It took 8days to get it! All other to SLO needs 3 days.
Answer by bike-discount.de/en
Apr 17, 2023
Dear customer, thank you for your order and your review.
We are pleased that you like to benefit from our good prices.
Please kindly bear in mind that you ordered in the evening and that there was a weekend between the order and delivery. For your orders to your country of delivery, we quote a delivery time of 5 days. In individual cases, however, this may vary slightly. Thank you very much for your understanding and patience.
If we can be of any further assistance, please do not hesitate to contact us.
bike-discount.de/en customer
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Apr 16, 2023
Verified review
I don't have tracking code yet and I don't get my order yet?
Answer by bike-discount.de/en
Apr 17, 2023
Dear customer, thank you for your order and your review. I have reviewed your case: You have already received a reply from our service team. The shipment has already arrived in your delivery country. We have sent you the tracking link again. If there is anything we can do to help you, please feel free to contact us again.
bike-discount.de/en customer
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Apr 15, 2023
Verified review
It is impossible to understand how to return the items. If it cost additional fee and time, everybody will abandon this shop!
Answer by bike-discount.de/en
Apr 17, 2023
Dear Customer,
Thank you for your feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore ask for your understanding for our procedure.
bike-discount.de/en customer
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Apr 14, 2023
Verified review
Delivery time. Estimated delivery time was 10 days. It has been 3 weeks now and I have not received the bike.
Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review. In our store we specify a delivery time for wheels of 8 - 14 days. We are sorry that the delivery takes a little longer than you expected. Please kindly take into account that we need to carefully assemble and prepare the bikes for shipping, as well as perform our quality control to guarantee our high standard. I have reviewed your case: Your order is already on its way and will surely reach you soon. We are also very happy to answer any questions you may have, please do not hesitate to contact us personally if we can be of any assistance. We thank you for your understanding and wish you much pleasure with the ordered items.
bike-discount.de/en customer
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Apr 14, 2023
Verified review
Delivery time 3 weeks :(
Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review.
We are sorry that the delivery took a little longer than you expected.
Possibly the delivery by our logistics partner has been delayed a bit due to the Easter days. Please kindly take into account that we need to carefully assemble and prepare the bikes for shipping, as well as perform our quality control to guarantee our high standard. We thank you for your understanding and wish you much pleasure with the ordered items.
bike-discount.de/en customer
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Apr 14, 2023
Verified review
Levertijd naar Nederland van meer dan twee weken verkorten. Gelukkig heb ik zelf veel technische kennis om de schijfrem en derailleur te kunnen afstellen. Dit kan niet iedereen.
Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review.
We are sorry that the delivery took a little longer than you expected. Possibly the delivery by our logistics partner has been delayed a bit due to the Easter days. The wheel should arrive in good preset condition with you. If we can still help you in this regard in any way, please do not hesitate to contact us. We will be happy to assist you at any time. We kindly ask for your understanding and wish you a lot of fun with your new bike.
bike-discount.de/en customer
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Apr 14, 2023
Verified review
very slow shipping .. claimed DHL courier ,send me 900E order by post office ,took 2 weeks to Bulgaria
Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery by our logistics partner. We would like to explain that when shipping by DHL, the shipment is usually handed over by DHL to a partner logistics company of the respective country. This does not correspond to the shipment via DHL Express, where DHL delivers the shipment to the customer. Shipping by DHL Express is significantly more expensive and we currently do not offer it. However, we are already planning to offer this option to our customers in the future. Thank you for your understanding.
bike-discount.de/en customer
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Apr 12, 2023
Verified review
Shop itself is good and product variety is good.
Pricing is affordable.
Biggest minus is delivery cost to Finland, which is 50 % more than in other german bike webshops. Other minus side is slowish delivery again compared to other german-based bike webshops.
Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review.
We are pleased that you are satisfied with our prices and with our product selection. We would like to assure you that we offer our customers fair shipping prices. Currently we are working on more shipping options for our customers, so that in the future you will have even more possibilities to choose the best and fastest shipping method for you.
If there is anything else we can do for you, please do not hesitate to contact us.
Thank you for your understanding.
bike-discount.de/en customer
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Apr 12, 2023
Verified review
Waiting too long for the parcel.
Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review.
We are pleased that we were able to satisfy you with the goods and our customer service.
We would like to apologize that you had to wait a few days for the delivery of your package. Please understand that there has been a slight delay due to the holidays.
If there is anything else we can do for you, please do not hesitate to contact us.
Thank you for your understanding.
bike-discount.de/en customer
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Apr 11, 2023
Verified review
I have not received my order yet as it is still at the Royal Mail depot in Edinburgh. I've phoned the depot twice in order to pay the customs charges, but have been told that it has not been processed. It has been with them since 27.3.23, over 2 weeks. I'm currently waiting for them to get back to me.
Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your review. We quickly packed your order and handed it over to our logistics partner. Unfortunately, there seem to be delays due to customs clearance in your country of delivery. Even though we unfortunately have no influence on this, we are very sorry. I could not find any contact on the matter from your side in our system. If you continue to experience difficulties with the delivery, please do not hesitate to contact us so that we can help you. Thank you for your understanding.
bike-discount.de/en customer
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Apr 11, 2023
Verified review
Wheels damaged, poorly packed.
Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review.
We are very sorry that you did not receive the goods in perfect condition. I have reviewed your case and could see that you have already been in contact with our customer service. We will definitely take your feedback into consideration and thank you kindly for your understanding.
bike-discount.de/en customer
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Apr 11, 2023
Verified review
Stll waiting for my order
Answer by bike-discount.de/en
Apr 11, 2023
Dear Customer, thank you very much for your review.
I checked on your case:
Your order already arrived in your delivery country. Please note that delivery to your country may take a little more time due to different means of transport and also customs procedures. You are welcome to contact us via our contact form or e-mail. We will be happy to help you track your package. As your delivery has to travel a long way, we thank you for your patience.and for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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