bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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Certified since: Jun 7, 2022
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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jul 2, 2023
 Verified review
A rigid return policy makes a great shop bad!
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Answer by bike-discount.de/en
Jul 3, 2023
Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you kindly for your understanding of our procedure.
Jul 1, 2023
 Verified review
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Answer by bike-discount.de/en
Jul 3, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Can we help you? Please feel free to contact us via our contact form.
Jun 30, 2023
 Verified review
Buy wheelset and front wheel missing adapter part
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Answer by bike-discount.de/en
Jun 30, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I saw that you have already contacted our customer service. Of course we will help you immediately. Thank you for your understanding.
Jun 30, 2023
 Verified review
long time of delivery
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Answer by bike-discount.de/en
Jun 30, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. Apparently our logistics partner took a little longer to deliver to your more distant delivery country, we are really sorry for that. Thank you for your patience and understanding.
Jun 29, 2023
 Verified review
Order goods and then wait for 5 days without any updates. finally need to cancel the order
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Answer by bike-discount.de/en
Jun 30, 2023
Dear Customer, Thank you for your interest in our products. Unfortunately, we have encountered irregularities in connection with your order and were therefore unable to fulfil it. For further information, we would kindly ask you to contact our customer service. We appreciate your understanding.
Jun 29, 2023
 Verified review
Bosch Kiox user manual was missing from delivery
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Answer by bike-discount.de/en
Jun 29, 2023
Dear Customer, thank you for your order and your feedback. We are truly sorry for the inconvenience. Unfortunately, I could not find any communication from your side in our system. Please feel free to contact us at any time so that we can help you further. We appreciate your understanding.
Jun 27, 2023
 Verified review
Long delivery time
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Answer by bike-discount.de/en
Jun 27, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery time. I have checked your information, unfortunately our logistics partner took two days longer than we stated. We kindly apologize and appreciate your understanding.
Jun 26, 2023
 Verified review

Bad shipping company.

The shipping costs are very expensive and they are very very slow ! (It takes almost 3 weeks in transit).
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Answer by bike-discount.de/en
Jun 27, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery took a little longer. We processed the order quickly, but the transport did indeed take a little longer. However, we also kindly ask for your understanding: our logistics partner has to use different means of transport to your far-away delivery country and customs clearance has to be carried out. Thank you for your patience and understanding.
Jun 24, 2023
 Verified review
Lieferbare Ware kommt nicht annähernd wie vereinbart
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Answer by bike-discount.de/en
Jun 26, 2023
Vielen Dank für Ihre Bestellung und Ihre Bewertung. Es tut uns wirklich leid, dass es offenbar zu Unannehmlichkeiten gekommen ist. Ich habe Ihre Angaben geprüft: Wie Sie im Tracking sehen konnten, wurde Ihre Bestellung offenbar leider von unserem Logistikpartner fehlgeleitet. Bedauerlicherweise hat die Bestellung Sie dann nicht mehr zeitgerecht erreicht, sodass Sie die Annahme verweigert haben. Wir entschuldigen uns vielmals und sind sicher, dass es beim nächsten Mal besser klappen wird. Vielen Dank für Ihre Geduld und für Ihr Verständnis.
Jun 23, 2023
 Verified review
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 22, 2023
 Verified review
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 22, 2023
 Verified review
"Unfortunately, we had to cancel your order 01062303264, because the payment was not approved."
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Jun 22, 2023
 Verified review
The delivery time is so bad. I ordered one order the 1 of June and haven't got it yet.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We sincerely apologise for the inconvenience. I have checked your case: the parcel is really a bit long in transit. I have asked our customer service to contact you and initiate an investigation with the logistics partner on the matter. I can assure you: We will definitely help you further. Thank you very much for your patience and understanding.
Jun 21, 2023
 Verified review

Bike-Discount are great on price...but!

Bike-Discount are great on price, but poor in after sales service. If only they could improve their delivery tracking and customer support. We also experienced some ongoing issues with their website shopping basket.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear Customer, Thank you for your order and your review. We are pleased that you are happy to benefit from our excellent prices. I have checked your details: We are sorry that the delivery to your delivery country seems to have taken a little longer. Our customer service team has been in continuous contact with you. Your shipment had a long way to go and had to be transported by different means. As we have only very limited influence on the delivery route through our logistics partner, we kindly thank you for your patience and understanding. If we can still help you in any way, please do not hesitate to contact us at any time.
Jun 20, 2023
 Verified review
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 20, 2023
 Verified review
Good products at realy good prices but took more then a week from when the order was placed till it shipped out towards UK
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your review. We are pleased that you are happy to benefit from our good prices. Of course, we are sorry that you are not satisfied with the delivery time. However, I could see that we processed the order quickly and handed it over to our logistics partner. Could this be a misunderstanding? If we can still help you in any way, please feel free to contact us at any time.
Jun 20, 2023
 Verified review
I have never received the items I paid for. I made a complaint and asked for a reinbursement. Until now I have no answer.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your review. I have checked your details: indeed, we handed the parcel over to our logistics partner the day after the order was placed, and it has been on its way ever since. This is really unusually long, and we have now initiated an investigation with the transport company. Our service team will contact you later today. We apologise for the inconvenience, and thank you for your patience and understanding.
Jun 19, 2023
 Verified review
Poor communication. The delivery date is well overdue (at the time of this rating requested by Trusted Shops, the bike hasn't arrived yet, so I can't rate anything else). Upon enquiry, only a standard template email was received, nothing specific. If I had known that the delivery would take so long, I would have bought from the local official store where the price was the same and I would use the bike already a couple of weeks ago.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. Unfortunately, due to holidays and a high volume of orders, we were temporarily a little behind with processing. Since we know that you are waiting with anticipation for your ordered bike, we are of course very sorry for the inconvenience. I have just checked your case myself and could see that your order has now already been transferred to the logistics partner and is already on its way. Thank you very much for your patience, and we wish you much joy with the ordered bike! If there is anything else we can do for you, please do not hesitate to contact us at any time.
Jun 19, 2023
 Verified review
Customer service is horrible. TLDR; choose another company. They are rude and they could not keep up what they promise and when asked after, the just ignore your messages. When I started to handle case through PayPal, they tried to convince me to close case "because they cant make refund if case is open". Do not fall for that !! This is second order in a row, that had problems (first was 2-star feedback May 28, 2023). They answered to my earlier feedback "...contact with our customer service, and you have already found a good solution". That solution ended up being PayPal... Lesson learned after second order, shame on me ?
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. I went through your case and looked at all the emails you exchanged with our customer service. Yes, you are correct, this delivery took a little longer than we stated and not everything was in order. This is not up to our standards and for that we apologize so much! But even though we are proud to be able to satisfy the vast majority of our customers as reflected by the many good reviews, even with us or with our logistics partner in individual cases something goes wrong. This is regrettable, but unfortunately not 100% avoidable. Our service staff was continuously friendly and committed in contact with you and did everything to offer you a good solution for the situation. Nevertheless, we are unfortunately unable to pursue every compensation request and sincerely ask for your understanding. Proportionality must be maintained here as well. And one more friendly note: our service staff is just as happy as our customers to receive friendly and appropriate communication. We thank you very much for your patience and understanding.
Jun 18, 2023
 Verified review
Often the packages arrive damaged.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I could see that we could already compensate you for it. Please feel free to contact us anytime if there is anything else we can do for you. We appreciate your understanding.