bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jun 18, 2023
 Verified review
Often the packages arrive damaged.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I could see that we could already compensate you for it. Please feel free to contact us anytime if there is anything else we can do for you. We appreciate your understanding.
Jun 18, 2023
 Verified review
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Can we help you? Please feel free to contact us via our contact form.
Jun 15, 2023
 Verified review

Great prices, slow shipping

Great prices, but the slowest shipping ever. Takes 3 weeks to hand the package to DHL and even then sends only the bike itself. Need to wait even more for all parts
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Answer by bike-discount.de/en
Jun 16, 2023
Dear customer, thank you for your order and your review. We are pleased that you are happy to benefit from our good prices. I have checked your information: You are right: due to the public holidays and a high volume of orders, we were unfortunately temporarily a little behind schedule and our logistics partner also took longer to deliver. We therefore apologise for the inconvenience and kindly ask for your understanding. If we can still help you in any way, please do not hesitate to contact us at any time.
Jun 15, 2023
 Verified review

Ordered Shimano received Clarks

Advertised bike setup included Shimano BR-MT200/UR300. Received Clarks Clout 1. Sellers response: "Due to the Covid-19 pandemic and the associated ongoing disruptions in global supply chains, individual illustrations and equipment lists may differ from the delivered bicycles. The manufacturer reserves the right to replace certain components with qualitatively equivalent ones."
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Answer by bike-discount.de/en
Jun 15, 2023
Dear customer, thank you for the order and the evaluation. We are sorry if you were not completely satisfied. We can assure you that we ourselves are not satisfied with the situation, but unfortunately it is beyond our control to influence this. Therefore, we already point out this fact to our customers on the article. We kindly ask for your understanding. Is there anything else we can do for you? Feel free to contact us at any time if we can still be of assistance.
Jun 14, 2023
 Verified review

Wrongly advised by BD

I’m a bit disappointed that I requested help via the contact us on the website and I bought the exactly part the person asked me to and unfortunately it was the wrong part. I found out how hard it is to return an item and the worse part, I was told I have to pay for the item to be returned from Ireland to Germany as well pay another 10 euro to deliver another part, this time the correct one. It would be a surprise but BD should have stepped in and assumed the mistake as helped me out.
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Answer by bike-discount.de/en
Jun 15, 2023
Dear customer, thank you for your order and your review. We are sorry that the item was not the right one after all. Nevertheless, we kindly ask for your understanding that we can not always advise suitable. The consultations are always dependent on the information that we receive from the customer, and it is missing in individual cases also once crucial aspects to be able to advise appropriately. Unfortunately, we do not offer a return label for your country of delivery. However, I could see that we have accommodated you with the cancellation period so that you can return the item from another location with cheaper postage. Thank you kindly for your understanding.
Jun 14, 2023
 Verified review
The order was in transit for too long, not your foult at the end, but DHL using HP for local dispaching is bad....
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and for your feedback, which I will gladly pass on internally. We are of course sorry for the inconvenience. Is there anything else we can do to help you? Please feel free to contact us at any time. Thank you for your patience and understanding.
Jun 14, 2023
 Verified review
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 13, 2023
 Verified review
Didnt want to match a cheaper price because they said it wasnt immediately avalaible at the other place, but going ahead with the order I still had to wait 14 days for standard delivery ( they said 2-5 days) and paying 15 euro which is like DHL delivery price. Thats 3 minus points in one.
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and your review. Our best price conditions are transparently shown on our homepage. We therefore kindly ask for your understanding.
Jun 13, 2023
 Verified review
Charged me for a return, despite advertising free returns
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. The total amount of your return was less than the amount that qualifies for free return. On our homepage we inform transparently for our return conditions. Thank you for your understanding.
Jun 13, 2023
 Verified review
Лесна поръчка
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 12, 2023
 Verified review
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Answer by bike-discount.de/en
Jun 14, 2023
Dear Customer, thank you for your review and your order. Our delivery conditions can be viewed transparently on our website before the purchase. We therefore ask for your understanding for our procedure.
Jun 11, 2023
 Verified review
Logistics was poor. Finnish Posti changed the delivery Location and basically didn’t inform at all about that. That is the reason why I was not able to collect My order on time, and now it is on way back to Germany. Not happy at all.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your feedback. We are sorry that there appear to have been difficulties with the delivery by our logistics partner. Can we help you? Please feel free to contact us via our contact form.
Jun 10, 2023
 Verified review

Poor delivery

When we made order, delivering was 5-7 days and now it has taken 22 days (15 working days) and we still not know were the bike is coming…
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Answer by bike-discount.de/en
Jun 12, 2023
Dear Customer, Thank you for your order and your review. We are sorry for the inconvenience caused. I have checked your case and found that the order was delivered to you today. If there is anything else we can do for you, please feel free to contact us at any time via our contact form. Thank you for your understanding.
Jun 8, 2023
 Verified review
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 7, 2023
 Verified review
parts not arrived after three weeks. Terrible customer service
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, Thank you for your review. Your order is already on its way. Please note that delivery to your country may take a little longer. I have forwarded your request to our night research department and they will get in touch with you. Please feel free to contact us at any time via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Jun 7, 2023
 Verified review
Recently, I have ordered a carbon wheelset ( vision sc 40) , there was a damage in one of the wheels. Then , I ordered pirelli p zero tyres. The tyres were too old !
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Jun 7, 2023
 Verified review
Problems getting packets to Finland with proper packet information. My house has a pin code which is not delivered and also phone number missi g. Customer service not good either. Last time I cancelled few wrong items, but they sent them anyway and I cannot return them without paying.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery by our logistics partner. Unfortunately, for technical reasons, it is no longer possible for us to cancel the order if it is already being processed in logistics. We kindly ask for your understanding.
Jun 7, 2023
 Verified review
The order took almost two weeks to process from date of purchase. Feedback via email was non existent and had to wait for up to 20 minutes to speak to someone at the call centre.
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Answer by bike-discount.de/en
Jun 7, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Jun 6, 2023
 Verified review
I ordered one short but you don't have the exact color, sent me another color without any confirmation from my side
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. We thank you for your understanding.
Jun 5, 2023
 Verified review

ok, but 2 comments

Estimated time of shipment was shorter then actual time, and is quite long: 3 weeks for the bike. The prices shown are estimates and should be adjusted to the selected country of shipping, before ading them to cart.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Please select your country in advance, then the prices will be displayed correctly. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.