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Reviews

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.

Dear customer, thank you for your feedback. We regret the error that occurred with us and apologize. You have received a return label from us to return the item to us. Once the item is received by us, you will receive the item you requested. Of course, we can only do this if the item is still available from us. Otherwise, you will be refunded the amount in full, of course, so that you do not have to bear any loss. We kindly ask for your understanding.

Dear customer, thank you for your feedback. I have checked your request. Due to customs clearance, we can only ship to your country via DHL. Unfortunately, we have no influence on which partners DHL works with in the country in question, nor on whether they are due to go on strike. We kindly ask for your understanding. You are welcome to contact us by e-mail or contact form so that we can try to find a solution. Thank you very much.

Dear customer, thank you for your feedback. Unfortunately, I cannot find any contact from you in our system. I recognise your order as delivered. Is there anything else we can do for you? Please feel free to contact us via our contact form or by e-mail. Thank you for your understanding.

Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. We have already arranged for a new shipment. Thank you for your understanding.

Dear customer, as stated in our shipping terms, customs (UK) import taxes and duties will apply. Therefore, we also issue the invoice without VAT

Dear customer, thank you for your feedback. I have checked your case. We sent your item to the manufacturer and it was carefully checked. Unfortunately, the manufacturer was unable to identify any defect in the item and processed it as a gesture of goodwill. We kindly ask for your understanding, we have helped you in the best possible way.

Dear customer, thank you for your feedback. We packed and shipped the order quickly but the delivery by our logistics partner could have been faster. Unfortunately, the shipping route to your delivery country takes a few days longer, which we cannot influence. We kindly ask for your understanding.

Dear customer, thank you for your feedback. About delivery time: ordered 18.11. - delivered 22.11. in Switzerland. If DHL charged you, this is wrong and you are welcome to contact us with the receipt. We will refund these fees to you.

Dear customer, under shipping conditions we have provided a specially created page with the shipping and customs conditions with all relevant notes. Informative and transparent.

Dear customer, thank you for your feedback. I have reviewed your request. We are sorry that the bike did not meet your expectations. In fact, however, we already explicitly point out on our website in the item description that "Due to the COVID-19 pandemic and the resulting persistent disturbances in global supply chains, the illustrations and equipment information may differ from the actual bicycles. The manufacturer reserves the right to replace components with components of equal quality". You have contacted us and had the option to return the item to us free of charge and your money was refunded. We hope this has resolved the situation to your satisfaction. Thank you for your understanding.

Dear customer, thank you for your feedback. Your order was packed immediately and handed over to our logistics partner the following day. Unfortunately, there were apparently difficulties with the delivery. We are sorry for this but we can no longer influence the delivery once the order has been handed over to the logistics partner. We hope you enjoy the items you ordered and thank you for your understanding.

Dear customer, thank you for your feedback and we apologise for the inconvenience. It is a pity that your order could not be delivered yet. Apparently there were problems with our logistics partner. We processed your shipment within two days, packed it and handed it over to our logistics partner. After that, we cannot influence the further course of the shipment. However, we have already contacted you and offered you a solution. We ask for your understanding.

Dear customer, thank you for your feedback and your order. Our shipping and returns conditions are transparently displayed on our website so that you can decide before placing your order whether you would like to benefit from our exceptionally low prices and our large selection of items. Thank you for your understanding!

Dear customer, thank you for your feedback. We are sorry that you are not completely satisfied. Unfortunately, we have not been able to find any contact from you. If we can be of further assistance, please feel free to contact us. Thank you for your understanding.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any contact on your part regarding your issue. Please feel free to contact us via our contact form if we can help you. Thank you for your understanding.

Dear customer, thank you for your feedback. We are sorry that you do not like the item you ordered. We do not offer free returns from your country, this is communicated transparently on our website. We ask for your understanding.

Dear customer, thank you for your feedback. We are sorry, something really went wrong. We have already contacted you and we will resolve the problem appropriately. Thank you for your understanding.