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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
no good to use if you are from countries that they don't support with a shipping label for returns. online shopping is a risk but some companies support the customer, but this makes it too risky to buy certain items.
Answer by bike-discount.de/en
Oct 25, 2022
In our general terms and conditions and in the shipping conditions, we provide information on when we assume the costs of the return shipment. In the case of complaints, of course, always.
bike-discount.de/en customer
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Oct 24, 2022
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Answer by bike-discount.de/en
Oct 24, 2022
Ordered on 3.10.22. Delivered to DHL on 4.10.22. Delivered in Bulgaria on 10.10.22. If there is anything wrong with your shipment, please feel free to contact "reklamation@bike-discount.de".
bike-discount.de/en customer
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Oct 24, 2022
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Answer by bike-discount.de/en
Oct 26, 2022
Currently, there can be delays of up to 26 days in transit times to Cyprus due to Corona (according to DHL). Please excuse this circumstance. According to our latest research, the shipment is about to be delivered.
bike-discount.de/en customer
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Oct 23, 2022
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Answer by bike-discount.de/en
Oct 24, 2022
Sun, 2.10.22 ordered. 4.10.22 shipped and Fri, 7.10.22 delivery in Romania. That is 5 working days of transport. Is there anything else you are dissatisfied with? Then please let us know: "reklamation@bike-discount.de".
bike-discount.de/en customer
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Oct 22, 2022
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Unfortunately whilst the prices are competitive I have been hit with over £50 import duty thanks to our government.
If only I had known - please advise customers so they don’t make the same mistake.
Answer by bike-discount.de/en
Oct 24, 2022
Thanks for the feedback. The information for UK customers can be found under the shipping conditions. There is a link with an extra page for our customers from UL: https://www.bike-discount.de/en/service-for-uk-customers
bike-discount.de/en customer
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Oct 20, 2022
Verified review
Poor delivery service going to qatar
Answer by bike-discount.de/en
Oct 21, 2022
Dear customer, we are glad that you regularly order from us - even in the last days. Your specified order was delivered to you within a week including the weekend. We think that's great, also from our colleagues at DHL !!!
bike-discount.de/en customer
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Oct 20, 2022
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Good, but poor return conditions
Good prices and product range, but poor return conditions.
Answer by bike-discount.de/en
Oct 21, 2022
Thank you for your feedback. We are not only within the current legal framework, but are showing more tolerance with the implementation of our shipping conditions. But even tolerance has its limits. We are convinced that we have found a fair solution for all sides in these times. And also for the reason to be able to continue to offer good prices for our articles.
bike-discount.de/en customer
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Oct 19, 2022
Verified review
Bad communication, poor customerservice
My order was not delivered to me, wich might not be their problem, but when I tried to get some information, they just ignore you!
I had to wait 4 days to get an answer on my mail !
My parts were delivered back to them by the courier service, so I asked to send it again.
We are now 2 weeks further and I'm stil waiting......!
Answer by bike-discount.de/en
Oct 20, 2022
Dear customer, please excuse our delay in processing your request. First of all, there were problems with the delivery in Belgium by DPD. Unfortunately, the package came back to us. We have then arranged a reshipment with DHL and your arrangement. However, this actually took 4 days in our house. This is not good and but also not usual. We hereby apologize again and would be happy to welcome you again as a customer. By the way: the shipment from DHL will be delivered to you today. The parcel is in the delivery vehicle.
bike-discount.de/en customer
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Oct 19, 2022
Verified review
My delivery is more than a month is on the way…
Answer by bike-discount.de/en
Oct 20, 2022
Delivery times to Israel can take up to 22 working days. But something seems to be wrong with your two parcels. They are stuck in Frankfurt. A member of staff will contact you today to help you.
Always prompt and correct ralation with the customer, fast delivery, super!!
Answer by bike-discount.de/en
Oct 20, 2022
Thank you for your feedback. By the way: What do we have to do to get 5 stars?
bike-discount.de/en customer
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Oct 17, 2022
Verified review
the package took longer to arrive than expected and there was an error in the tracking of the package.
Answer by bike-discount.de/en
Oct 17, 2022
We regret the delayed delivery of the package. However, you were not found on 3.10.22 at the address given in Iceland. The delivery was only successful on 11.10.22. We hope you enjoy our products.
bike-discount.de/en customer
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Oct 16, 2022
Verified review
Improve in customer service as I am still waiting for a reply from customer service. 3 days already
Also, it is complicated to return an item if size does not fit or etc. I mean that it does not have free return option which is very odd.
Answer by bike-discount.de/en
Oct 17, 2022
Our terms and conditions and FAQs clearly state when a return from which country is possible. There is nothing strange about this, it is "up to date".
bike-discount.de/en customer
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Oct 15, 2022
Verified review
I had a reclamation after buy, send an e mail and there was no answer.
Answer by bike-discount.de/en
Oct 17, 2022
We apologise for the delay in contacting you.
bike-discount.de/en customer
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Oct 15, 2022
Verified review
Add express shipping for extra charge , sometimes we need something fast not in a week or more
Answer by bike-discount.de/en
Oct 17, 2022
Thank you for your feedback. We are already planning to implement your suggestion.
bike-discount.de/en customer
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Oct 15, 2022
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bike-discount.de/en customer
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Oct 12, 2022
Verified review
Box is dameged and missing one item.
Answer by bike-discount.de/en
Oct 12, 2022
We are very sorry that the shipment was damaged in transit to Croatia. Please contact reklamation@bike-discount.de so that a solution can be found as soon as possible.
Nowhere on the basket page or payment dose it say taxes etc are due in uk and extra. Prices on website are including 19% tax. When googled bike discount uk it looks like you are a registered co in UK so no exta cost. If you want UK customers you need to sort this out like other EU shops have
Answer by bike-discount.de/en
Oct 12, 2022
In our web store, the important information for a delivery outside the EU is stated accurately and transparently. Since the Brexit we have created an extra info page with all the information. Since the Brexit also import taxes must be made in the UK. It differs there nothing from other countries
bike-discount.de/en customer
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Oct 10, 2022
Verified review
The possibility to change/edit the orders in the next 12 hours...
The order should be sent asap and not with a specific day for delivery date(in my case the order was parked until saturday)
bike-discount.de/en customer
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Oct 8, 2022
Verified review
took a very long time for delivery (bought the item elsewhere in the mean time)
Answer by bike-discount.de/en
Oct 12, 2022
Please excuse this shipping delay by DHL. We have handed over the finished package to DHL on the same day of your order. Unfortunately, DHL then needed 9 days for delivery in Belgium. However, we would also like to note that this is a rare case. Our business partner DHL is usually also very fast.
bike-discount.de/en customer
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Oct 8, 2022
Verified review
I think your European customer’s should be threatened equally, except German. I have bought from bike-discount with few thousand euros and never returned anything. My first did my first return and because I live in Northern Europe, I have to pay for the shipping.
Prices are good but because of this I’m not sure if I’m going to use you anymore.
Answer by bike-discount.de/en
Oct 12, 2022
The assumption of shipping costs for returns by us is not provided in every case. This is what it says in the shipping conditions. In the case of justified complaints, of course, we always take over these costs.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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