I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Dear customer, thank you for your review! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
Verified review
Jan 19, 2023
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Answer by bike-discount.de/en
Jan 20, 2023
Dear customer, thank you for your review.
Unfortunately, it seems that your order could not be fulfilled, we are sorry. Can we help you in any way? You are welcome to contact us via our contact form.
Verified review
Jan 17, 2023
Aún no he recibido el pedido! Casi un mes esperando!🤬
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Answer by bike-discount.de/en
Jan 18, 2023
Estimado cliente, gracias por su valoración, lamentablemente el paquete no pudo serle entregado debido a una información de dirección aparentemente incorrecta. A continuación, se entregó en una paquetería de su ciudad. La dirección de esta tienda de paquetería era visible en el seguimiento del envío. Lamentablemente, no recogió el paquete allí. Póngase en contacto con nosotros a través de nuestro formulario de contacto para que podamos ayudarle. Muchas gracias.
Verified review
Jan 17, 2023
I received a broken product a they will not refund or replace,
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Answer by bike-discount.de/en
Jan 17, 2023
Dear customer, thank you for your feedback. I have reviewed your case. A staff member will get back to you as this was not handled appropriately on our part. Of course, you can return the item to us and we will refund it or send you a replacement item. We apologize for the inconvenience and kindly ask for your understanding!
Verified review
Jan 17, 2023
Experience was very good except for the payment process which was complicated. However when I got in contact with them they sorted out the issue immediately and professionally
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Answer by bike-discount.de/en
Jan 17, 2023
Dear customer , thank you for the positive feedback. We regret that there were complications with the payment process. We are all the more pleased that we were able to help you quickly and wish you much pleasure with the ordered items.
Verified review
Jan 16, 2023
Slow support and unwillingness to change/ediit orders. Otherwise very nice and would use again.
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Answer by bike-discount.de/en
Jan 16, 2023
Dear customer, thank you for your feedback.
Unfortunately, we can no longer cancel orders that are already in our logistics, as this is not technically possible. We therefore kindly ask for your understanding.
Verified review
Jan 16, 2023
Advise before and after sales were fair
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Answer by bike-discount.de/en
Jan 16, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot understand your request. Is there anything else we can do for you? Please feel free to contact us via our contact form or by e-mail.
Verified review
Jan 14, 2023
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Verified review
Jan 13, 2023
I have been waiting for my shipment for more than a month, after several phone calls and emails i have to keep waiting for an inquiry of the shipment
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Answer by bike-discount.de/en
Jan 13, 2023
Dear customer, thank you for your feedback and we must apologize for our internal communication error, our messages to you unfortunately overlapped!
As we have informed you, unfortunately your package has been lost in transit by our logistics partner. We are truly sorry for this. Of course, we will immediately refund you the amount in the selected payment method.
Verified review
Jan 11, 2023
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Answer by bike-discount.de/en
Jan 12, 2023
Dear customer, thank you for your feedback.
We are sorry that you were not satisfied. Unfortunately, we can't find any contact in our system. Can we help you? Feel free to contact us via our contact form or email.
Verified review
Jan 9, 2023
I am a long time member spending a lot of money on bike-discount.de and I dont have eny margin on the prices wich seems unfair. Cheeper shipping on r2bike
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you for your review.
We offer our customers a wide selection, very competitive prices and a fast and reliable service. For many items, we also offer a best price guarantee under the relevant conditions. We look forward to satisfying you again in the future.
Verified review
Jan 9, 2023
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you for your review. Unfortunately, I cannot find a contact in our system for your order. Can we help you? Please feel free to contact us at any time via our contact form or by e-mail, thank you.
Verified review
Jan 7, 2023
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Verified review
Jan 7, 2023
Make it easier to search for / find products.
Describe why some products cannot be shipped to some countries.
Explain normal shipping times for specific destinations.
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you for your feedback and suggestions, which I will forward internally.
Unfortunately, I cannot find any contact with you in our system. Can we help you in any way? Do not hesitate to contact us via our contact form or by e-mail. Thank you for your understanding.
Verified review
Jan 6, 2023
I paid with amazon pay and for some reason my address was not passed correctly, so the package went left and right from 15 december on and was finally delivered on 2 january.
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you for your feedback.
We are pleased that you are satisfied with the goods and our customer service. We are very sorry that there was any inconvenience with your order. We will look into the problem internally. We hope you enjoy the items you ordered and thank you for your understanding.
Dear customer, thank you very much for your feedback!
Is there anything else we can do for you? Please do not hesitate to contact us via our contact form or by e-mail.
Verified review
Jan 2, 2023
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Answer by bike-discount.de/en
Jan 3, 2023
Dear customer, thank you for your feedback. Since we do not offer a parcel stamp for your delivery country, you returned the item with your own postage. For this reason, it is unfortunately not possible for us to track the delivery. Sometimes shipments from your country take a long time, possibly the package is still being processed at customs. Currently, customs seems to be processing a high volume of shipments. We kindly ask for your understanding and hope that the package will arrive soon so that we can process it.
Verified review
Jan 2, 2023
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Answer by bike-discount.de/en
Jan 2, 2023
Dear customer, thank you for your feedback. I have reviewed your case. Our staff member has sent you the relevant and correct statements regarding the return. We are sorry that you are not satisfied with the item. You are welcome to return the item to us for inspection. In the event of a justified complaint, we will pay the return costs after checking. Thank you for your understanding.
Verified review
Jan 1, 2023
very bad service
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Answer by bike-discount.de/en
Jan 3, 2023
Dear customer, thank you for your comment. I have reviewed your case. Your order was packed and handed over to our logistics partner within one day. Unfortunately, delivery to your delivery country is currently taking a little longer. You can see from the tracking that the parcel has already arrived in your delivery country and is being processed at a parcel centre near your home. We have been in continuous contact with you and of course regret that it is not possible for us to speed up the delivery. We kindly ask for your understanding.
Verified review
Jan 1, 2023
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Answer by bike-discount.de/en
Jan 2, 2023
Lieber Kunde, danke für Ihr Feedback. Leider kann ich in unserem System keine Kontaktaufnahme Ihrerseits finden. Können wir Ihnen helfen? Melden Sie sich gerne über unser Kontaktformular, per E-Mail oder per Telefon.
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