bike-discount.de/enReviews

: 28,253Excellent

4.78

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certified since: Jun 7, 2022
updated on: Nov 26, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Nov 26, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

5,717 verified reviews in the last 12 months

28,253 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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 Verified review
Oct 20, 2022
Poor delivery service going to qatar
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Answer by bike-discount.de/en
Oct 21, 2022
Dear customer, we are glad that you regularly order from us - even in the last days. Your specified order was delivered to you within a week including the weekend. We think that's great, also from our colleagues at DHL !!!
 Verified review
Oct 12, 2022
Box is dameged and missing one item.
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Answer by bike-discount.de/en
Oct 12, 2022
We are very sorry that the shipment was damaged in transit to Croatia. Please contact reklamation@bike-discount.de so that a solution can be found as soon as possible.
 Verified review
Oct 26, 2022
Package took a long time to arrive.
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Answer by bike-discount.de/en
Oct 27, 2022
Thank you for your feedback. The shipment arrived in Slovenia after 6 working days. Yes, we and our transport service providers usually manage this faster.
 Verified review
Oct 25, 2022
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Answer by bike-discount.de/en
Oct 26, 2022
In the case of incorrect deliveries or justified complaints, we will bear the return costs. You will find this information in several places in our online shop.
 Verified review
Oct 24, 2022
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Answer by bike-discount.de/en
Oct 24, 2022
Ordered on 3.10.22. Delivered to DHL on 4.10.22. Delivered in Bulgaria on 10.10.22. If there is anything wrong with your shipment, please feel free to contact "reklamation@bike-discount.de".
 Verified review
Oct 24, 2022
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Answer by bike-discount.de/en
Oct 26, 2022
Currently, there can be delays of up to 26 days in transit times to Cyprus due to Corona (according to DHL). Please excuse this circumstance. According to our latest research, the shipment is about to be delivered.
 Verified review
Oct 23, 2022
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Answer by bike-discount.de/en
Oct 24, 2022
Sun, 2.10.22 ordered. 4.10.22 shipped and Fri, 7.10.22 delivery in Romania. That is 5 working days of transport. Is there anything else you are dissatisfied with? Then please let us know: "reklamation@bike-discount.de".
 Verified review
Oct 15, 2022
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 Verified review
Oct 7, 2022
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 Verified review
Oct 5, 2022
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Answer by bike-discount.de/en
Oct 5, 2022
unfortunately we cannot find any communication from you in our system. If you have a problem with our items please contact reklamation@bike-discount.de
 Verified review
Oct 5, 2022
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Answer by bike-discount.de/en
Oct 5, 2022
Thanks for the feedback.
 Verified review
Oct 4, 2022
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Answer by bike-discount.de/en
Oct 4, 2022
Danke für das Feedback.
 Verified review
Oct 2, 2022
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Answer by bike-discount.de/en
Oct 4, 2022
Danke für das Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Wenn Sie ein Problem mit unseren Artikeln haben wenden Sie sich bitte an reklamation@bike-discount.de
 Verified review
Aug 29, 2022
Good: Communication with them was very very good, both written and by telephone. They offered a discount even after I have bought the item. Seems they have the best prices. Quick refunds. Bad (better said not good/perfect): Returning policy as described on site is somehow hard to understand, especially if you're from outside EU or from a third world EU country (Romania in my case). Better call them directly before returning an item. I have the feeling that I should have not paid for the return (like some countries do not) but overall it was not a big deal and I rather had my money back than bother with a small transport fee.
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 Verified review
Sep 1, 2022
Right products, good quality, fast service as always! The only complaint is regarding the DHL delivery, they did: - inform about the delivery on the same day (it was supposed to take place later on) - destroy the packet totally and actually damaged also the products inside - left the package outside the building and left quickly before I was able to complain
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 Verified review
Sep 13, 2022
Good prices, big catalog. Slightly outdated website design. Also very annoying that when the package reaches my country, DHL hands it off to a very crappy sub-contractor. If I pay 10€ for delivery and choose DHL, I expect to receive the package from DHL
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 Verified review
Sep 1, 2022 
Lots of items on stock, often has the bike spareparts I'm looking for and good prices - love it! I know its not really fair but I've deducted 1 star for somtimes slow delivery times (think it was during corona) but nobody is perfect :D
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 Verified review
Sep 22, 2022
Because I purchase online with very limited possibility to return goods, I would like product descriptions to be as exhaustive as they can possibly be. Now, some goods are lacking even basic information.
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 Verified review
Aug 28, 2022
dhl overseas to indonesia choice of dhl service was different, this dhl used 3rd party for custom clearance whose service was disappointing , took longer time delivery.
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 Verified review
Sep 16, 2022
has a wide list of choice and at inviting prices. I only have a repair to do at consumer service maybe could improve a little on resolution of some issues.
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