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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Feb 28, 2024
Verified review
Very slow…
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Answer by bike-discount.de/en
Feb 29, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 27, 2024
Verified review
Never came
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Answer by bike-discount.de/en
Feb 28, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 21, 2024
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Answer by bike-discount.de/en
Mar 22, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 7, 2024
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 2, 2024
Verified review
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 1, 2024
Verified review
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Answer by bike-discount.de/en
Mar 1, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 20, 2024
Verified review
Muuten huippu firma, mutta tilaamani uusi Fox Factory Grip2 oli huippukuntoinen uutena ja kaikki toimi kuten pitäisikin tuon hintaluokan tuotteessa toimia.
Huomioiden, että kyse oli Fox brändin yksi kruunuisten keulojen lippulaivamallista, niin sen hajoamisen siinä vaiheessa, kun keula on makuuhuoneessani ihailtavana ja odottamassa asentamista.
Testasin tuotteen toimivuutta ja yhtäkkiä hidas reboud lakkasi toimimasta täysin.
Se liikkui vain nopean reboudin mukan 8 napsua.
Syy miksi annoin 4/5 ei tietenkään ole tuotteen viallisuus, vaan että mitkä olivat firman tarjotut huolto vaihtoehdot.
Olisi pitänyt lähettää tuote heille arvioitavaksiSuomesta Saksaan ja sieltä taas ties minne, joka olisi voinut viedä kuukausia. Kerroin että lähetän viralliselle Suomessa toimivalle Foxin tuotteiden viralliselle maahantuojalle ja hullolle.
Se ei ollut heidän ehdotuslistassa miten toimia vaikka tämä olisi palvellut asiakkaan tarpeita parhaiten ja olisin saanut noin 1.5 viikossa keulan takaisin täysin toimivana.
Näin myös tein.
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Jan 31, 2024
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Bike discount is a good webshop for all kind of bicycling parts. The prices are also sharp and the communication throughout messages and email is well done.
Although i have lately lots of problems with DHL whom is shipping for Bike-Discount. Bike discount is handling the problems well.
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Feb 22, 2024
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I cannot complain how fast the items ordered were processed and handed other to DHL.
DHL has however taken possession of the items ordered on the 3rd of February and as at the 22nd of February the items which were shipped by air have not yet been delivered.
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Feb 23, 2024
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Nice products and price, but had some With payment and could not get any help from service desk.
There was also an issue with size tabel for rhe swimsuit. GB and D size was not showed in a good way. So it was to small
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Feb 9, 2024
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prices are for germany, and they increase once they are added to the card. It I already set my account and added country, I would assume prices will be already adjusted before going into the cart
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Feb 6, 2024
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I like the after sales service and problem solving by the employees.
Regarding what to do better is that some products are out of stock. So if you can try your best to get them back in stock
Good selection and variety of products and at very reasonable prices. At one occasion I needed the support on a warranty matter and that was handled to satisfaction as well.
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Feb 23, 2024
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Shop for the patient.
I bought the bike at a very good price.
I waited a very long time for delivery and this is bad.
The bike is very poorly assembled. Everything needs to be improved.
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Feb 20, 2024
Verified review
Easy to buy with reasonable prices. Export shipping costs for small items are relatively high. On the other hand, shipping has been reliable and trustworthy so far.
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Feb 4, 2024
Verified review
Return policy should be better. Returning items under 50€ isn't possible, why??
Adding more items to existing order before shipment is not possible!!
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