bike-discount.de/en
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14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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CP
Chris P.
London, UK
Sep 27, 2023
 Verified review

Intra EU shipment from a UK order - success

I’m British, on holiday in Slovenia and had to do a quick order for a part to be delivered to a hotel which had no link to me. Bike Discount.de have a great website which is well stocked but the process from accepting the order to shipping it is not quick. I never got the promised email which the T&C’s say is sent so that i can confirm the order before shipping and when i tried to cancel it was too late. Ultimately the package arrived in time and with the correct product. Price is competitive but not the best. It’s a shame they don’t do large shipments to the UK anymore but we can thank those who voted for Brexit for that.
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May 27, 2023
 Verified review
Bike-Discount is one of my go to website for bicycle parts. Prices are competitive and they have a wide selection. My only complaint is that they do not have multiple shipping options. They only shipping option to my location, Portugal Islands, takes 3 weeks to 1 month for delivery. For less than 4 euros for shipping it is fair delivery times. When I need something in a hurry I have to order from a competitor and pay 5x as much for shipping but they don’t always have what I need.
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Jun 6, 2023
 Verified review
Good and practical website, lower than market average prices and lots more options than the local shops. There is also lower price guarantee so they match the lowest market price for a product. The only negative sites are the user interface of the website (bit outdated), longer delivery times and stricter constraints for item return & refund. There is a minimum price for an item to be returned and refunded free of charge.
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May 21, 2023
 Verified review
I did not receive tracking link for my bikes delivery but issue was solved promptly by the customer service. This was my second bike purchase from Bike Discount, first bike had assembly issues but this one was proper out of the box. I wonder the separate delivery of pedals and side stand, in my opinion they could be delivered together with the bike. In all I'm quite happy with the two eMTB's delivered
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Nov 7, 2023
 Verified review
The price is unrivalled even when you add duty. What would improve the service would be the addition of duty at the shopping basket and therefore reduce price even further by not paying a handling charge at HMRC customs - other companies do this with great success
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Aug 26, 2023
 Verified review

Good offer and services / appreciate a discount from time to time

Overall im very satisfied with BikeDiscount offer and services. I'm a customer since many years and always appreciated the reliability, speed and quality of products available. As a long term and regular customer i would however expect from time to time to get some vaucher or discounts for my new orders. i would appreciate if you could consider it. Best regards, D. Pachoud
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Aug 8, 2023
 Verified review

Romel

I like: quick response, info flow, lead time was shorter that declared. Dislike: The bike had some technical faults > bent derailleur hook, frayed end of steel cable for shifting gears, front shock absorber side rubbed off in transport (minor detail), damaged steel cable grommet (plastic element where the cable enters the bicycle frame) for saddle height adjustment.
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Mar 29, 2023
 Verified review

For Portuguese customers orders from Spain are much faster

For Portuguese customers, orders from Spain are delivered much faster (1 or 2 business days from Spain vs 5 business days from Germany). I also needed to purchase another item (HRM), the price was higher and bike discount and even after I asked, they didn’t offer the same price as its competitors. I had to place another order for this item in another online shop.
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Oct 6, 2023
 Verified review
The price was very competitive. The package arrived beautifully arranged to make the unboxing lovely. Small dislike: the parcel was stuck at customs in Germany for 1-2 days because my postal code was outstanding - I had put it on the original order, so it's not clear if it's a double check from DHL or whether your company forgot to upload it on the DHL system.
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Oct 13, 2023
 Verified review

Item was faulty, but customer service helpful

The item I've received was faulty, but they've reimbursed me for both the item, original shipping and return shipping. Sad that the item wasn't okay, but they've been responsive and approachable, and have covered all my expenses. I've had some trouble communicating with the company's representative in English, but we've managed to reach an understanding.
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May 31, 2023
 Verified review
They do not have a vat scheme in place, unlike many other competitors, so orders coming into the UK will get caught up in customs and will attract duty charges and fees. When the fees are factored in, any apparent cost saving is soon evaporated. Great range of products that are not available as a one stop shop elsewhere so probably worth the hassle.
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Jun 13, 2023
 Verified review

Very happy with the bike but delivery was slower than advertised

Great bike for a good price. Packaging and pre-assembly was all in order. Delivery took a bit longer than advertised: 23 instead of the 18 days stated on the website. That's not too big of a problem and when I asked for an update the reply was very quick. Still I would've liked communication about the delivery date to be more proactive.
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May 28, 2023
 Verified review

Note

Everything regarding ordering, paying, shipping and handling is great, simple and fast. I just have a critic because there was an error in my last order when I received wrong item. I was reimbursed for the missing item no problem there. Just I think process of getting to the point of reimbursement could be done better. Kr, Danijel
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Oct 26, 2023
 Verified review
Would give you excellet if you would: 1. reply to my benchmarked email with lower price of your competitor in the past as there was better price offered but no counter offer or at least answer from BD. 2. BD could offer also some additional discount to regular costumers this is why I have also purchased elswhere sometimes. Best Regards
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Nov 19, 2023
 Verified review
Great place to by my bike gear. I am riding MTB and have used B-D for many years and have experienced that parts for older bikes with discontinued technology are pretty farst taken of the shelf. I would appreciate if older technology parts would be available longer at least as parts that can be ordered with longer lead time.
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Apr 4, 2023
 Verified review

Service quality, delivery, delivery cost

Service quality, speed of packing, max points, etc. What is not so desirable is the increasing cost of delivery, years ago beyond 50-100EUR it was free, at the moment to my location I just get 5eur discount from 15eur, but only above 250...a little unattractive. I could be able to ideate some kind of reward of regular buyers.
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Aug 20, 2023
 Verified review
The shop and service is good overall, and of course we all shop here because of the price. The only down side is that they use the worst possible shipping solution for overseas and don't offer any express service. Standard DHL can take more than 3 weeks to ship something. I had packages from China that arrived faster.
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PM
Jun 6, 2023
 Verified review

Wanted to replace a broken derailleur. Mission accomplished.

Could find the bike pieces i needed and at a good price (Di² shimano GRX front and rear deraileurs), came quick already placed on one of my bikes and already rode a 400 km as qualification for Paris-Brest-Paris. Will probably buy also another set (Di² maybe for 40 teeth at the back - and maybe also a mechanical one).
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AV
Anton V.
Poeldijk
Sep 13, 2023
 Verified review
I like the big assortment however i miss a few items of which i at this moment have no specific examples. What could be improved is the time between ordering and shipping. However i know hete in the netherlands are about the only country in the world that had sameday handling and shipping so i might be just spoiled!
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Nov 6, 2023
 Verified review

Bike finally arrived

Bike arrived 😁 and it was exactly what I ordered and it needed very little work to be able to ride it. However it was 24 days after the initial order and payment. Little information from DHL and bike was delivered a day earlier than estimated delivery date. Fortunately someone was at home to receive the delivery.
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