bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Anton V.
Poeldijk
Sep 13, 2023
 Verified review
I like the big assortment however i miss a few items of which i at this moment have no specific examples. What could be improved is the time between ordering and shipping. However i know hete in the netherlands are about the only country in the world that had sameday handling and shipping so i might be just spoiled!
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Nov 6, 2023
 Verified review

Bike finally arrived

Bike arrived 😁 and it was exactly what I ordered and it needed very little work to be able to ride it. However it was 24 days after the initial order and payment. Little information from DHL and bike was delivered a day earlier than estimated delivery date. Fortunately someone was at home to receive the delivery.
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Aug 12, 2023
 Verified review
bike24.com changes the prices after selecting Finland as a delivery destination. The bike parts are really detailed and the buying takes a long time. The prices should be set before selecting the items to buy. I'm assuming bike24.de and bike24.com are the same shop. There were no problems in bikediscount.com .
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May 22, 2023
 Verified review

Good prices, Fast delivery

I step upon the Bike inn and i found very good prices. I needed a side bag for my Bike and after i chosen one i saw other sites and Bike inn had the best price. I didn't knew the site but i tried it. I got my order very fast and the item was everything the Bike Inn announced. Very pleased with the service.
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May 18, 2023
 Verified review

A perfect company for beginners and pro in cycle

Item are all the time in stock and price is better from professional store only, the only upgrade you can do is packaging, my 2 recent order was damaged because use box too big and item was not enough packed so box arrived destroyed.. But I am really satisfied to order in our shop, thanks so much !
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Jul 29, 2023
 Verified review

Fast delivery but they need to get better at packing stuff the right way.

they do offer a lot of products at a great price point, they were fast in shiping my order but the way they packed my rigid Schwable bicycle tyre was not the best it arrived almost bent in two! thats not good for this type of tyre . I hope that in future orders things like this dont hapen again...
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Nov 10, 2023
 Verified review

Everything was great but the package came torn apart

Everything was great, except the package came all torn apart, and glued with scotch tape :) and wasnt really a pretty sight :) Thank God, everything was connected to chain with plastic leash so nothing was missing like keys. Maybe it would be better to send it in a plastic bag then in paper box.
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Sep 4, 2023
 Verified review

It's a great shop. Has its flaws in customer service area though...

It's a great shop when it comes to the variety of goods, choice of parts/brands etc. However, the customer service sometimes lacks responsiveness. Some rather simple inquires take quite a long time to be answered. Their response time is slightly better when the communication is in German.
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Oct 20, 2023
 Verified review
A wonderful e-shop with personal attention to customers. I have been working with you for over seven years. What I don't like is that you don't post bad rating comments about any product. This would be helpful because it would save other potential customers from wasting time and money.
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Apr 27, 2023
 Verified review
Good selection at reasonable prices. It would've been better if they allowed 24 hours to add to your order in case you forgot something. I realized I forgot to add an item, and had to pay shipping costs twice. However, delivery prices to Ireland from Germany were reasonable.
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Jul 3, 2023
 Verified review
A lot of products in stock for decent prices. Only thing is that I could not return an order ( a bike saddle) because I installed it and did not like it. Customer service told me I could not return it because it was used, although the product did not have any indication of use.
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Jun 16, 2023
 Verified review

Bosch e-Bike tools give a headache

I bought a tool for my Bosch e-Bike engine that did not fit although the description said it would. I got it refunded without having to srnd back the wrong tool, but unfortunately I still can't find anyone who knows the right tool. Even my bike manufacturer doesn't know!
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Jul 6, 2023
 Verified review
Quality of products is great. Minus one star for poor communication. If you order bike, expect to stay in silence with no explanation about the delivery times. Second identical ordered bike came two times faster and no one explained why :) yet, will buy here again.
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Aug 16, 2023
 Verified review
Jullie hebben ontzettend veel en de prijzen zijn keurig. Ik ben erg tevreden. Wat kan beter. DHL keuze levering is minder goed. Duitse post is sneller en geeft beter aan wanneer het gelever wordt. De keuze voor levering via DHL kan wat mij betreft vervallen
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Oct 27, 2023
 Verified review

Cube Aim Sl 2022

The process of buying and shipping was pretty simple and fast. But i have a two remarks about one bike. The one wheel spoke was bent and the grips should be blue in this model, but I’ve received black one. The parcel was well protect and not damaged.
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Jul 21, 2023
 Verified review
Fast ekspedition. I think the item (rear wheel Mavic) shoul have been better protected. On the fotos you Can see the wheel hub has gone through the cardboard which resulted in some scratches on both ends of hub. No influence on the function. Butttt 😔
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Sep 7, 2023
 Verified review

High quality in a very good price

Quality and prices of the products is very good. For some reason the final prices at the checkout were slightly higher than what they were listed. Delivery was fine, but the tracking information did not update (obviously, this isn’t BD’s fault).
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Sep 12, 2023
 Verified review

Smooth purchase process and great prices

Smooth purchase process with accurate stock indicators, attractive pricing, reasonable shipping price within EU and relatively quick delivery. Return costs could be improved as when returning less than €50 value, a customer cost is incurred.
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Nov 18, 2023
 Verified review

Good online bikestore

Website focusing on the distribution of bike product. Most often prices are less expensive than other provider (but not always). Product description and quality are generally good as the service for the expedition. I recommand Bike-discount
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Jul 2, 2023
 Verified review
Diversity of material, with unbeatable prices. Easy to choose and buy. Very correct in the processing of returns. Only to point out the delay of deliveries. Whenever you can, this is my place to buy bike pieces. Thank you, Costa Pinto
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