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Reviews:

Dear customer, thank you for your order and your review. I have reviewed your case. Unfortunately, the package seems to have been slightly damaged by the logistics partner on the long transport route to your country. Although this is beyond our control, we would like to let you know that we are sorry for the inconvenience. You assured us that the ordered goods in the package arrived to you completely undamaged. We are of course pleased about this. Unfortunately, in individual cases, damage to the shipping carton may occur during transport to a distant delivery country. This is not desirable, but unfortunately not completely excluded. For this reason, we pack our goods conscientiously, so that they arrive safely at our customers. We wish you much pleasure with the ordered items. Thank you for your understanding.

Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Dear customer, thank you very much for your feedback. It takes approx. 6 - 9 working days from ordering a bike from stock to delivery. If the ordered bike is not in stock, the delivery time will be extended in line with the delivery to us. We thank you for your understanding.

Dear Customer, Thank you for your order and your review. We are sorry for the inconvenience caused. I have checked your case and found that the order was delivered to you today. If there is anything else we can do for you, please feel free to contact us at any time via our contact form. Thank you for your understanding.

Dear customer, many thanks for your order. We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.

Dear customer, thank you for your feedback. We are very sorry that it seems to have taken a little longer. We are pleased that we were otherwise able to satisfy you. If you have any further questions or suggestions, please do not hesitate to contact us.

Dear customer, thank you for your order and your review. I am sorry that we do not seem to be able to fully satisfy you. I have checked your details. We have replied to your enquiries by mail three times. We have asked you to send us meaningful pictures. You stated that you sent them to an e-mail address that is not assigned to our online shop. Unfortunately, we cannot retrieve this address. Unfortunately, we have not received any pictures from you so far, not even in our spam folder. There are no technical problems on our side, we process a lot of mail requests every day without any problems. We therefore kindly ask you again to send us photos of the defective item so that we can process your request. Alternatively, you would need to send the item to us for inspection. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are sorry that you are not completely satisfied. I have checked your request. In fact, the item in your photos corresponds to the ordered item, which we also offer like this in our store. Also with our competitors this article is offered in the same way. So there is no mistake here. Please note that the article is available in different variants. Of course, you as a customer have a right to return within the withdrawal period. However, in this case you bear the return costs from your country of delivery. We inform about this transparently in our store. Therefore, we kindly ask for your understanding. May we help you choose the right product? You can contact us at any time, we will be happy to help you.

Dear customer, thank you for your order and your review. We are sorry that you are not satisfied with the delivered bike. Unfortunately, I can't find any contact from your side in our system regarding the matter. Please contact us via our contact form so that we can help you. We appreciate your understanding.

Dear customer, thank you for your order and your review. We are pleased that you are happy to benefit from our good prices. Of course, we are sorry that you are not satisfied with the delivery time. However, I could see that we processed the order quickly and handed it over to our logistics partner. Could this be a misunderstanding? If we can still help you in any way, please feel free to contact us at any time.

Thank you for your order and your review. We are sorry that there appear to have been delays in transport. I have checked your details: we processed your order immediately and handed it over to our logistics partner the next day. According to the shipment tracking, it is still on its way. We have already initiated an enquiry with our logistics partner. We are of course still here for you at any time and will find a solution if there are any further delays. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. I have checked your details: indeed, we handed the parcel over to our logistics partner the day after the order was placed, and it has been on its way ever since. This is really unusually long, and we have now initiated an investigation with the transport company. Our service team will contact you later today. We apologise for the inconvenience, and thank you for your patience and understanding.

Dear customer, thank you very much for your order and your review. We apologise very much for the inconvenience. We can of course understand that you were dissatisfied with the long delivery time by our logistics partner. We handed your order over to our logistics partner the next day, but it took them much longer to deliver than is to be expected. This is not the rule and not desirable, but does happen in rare individual cases when delivering to an island in your delivery country. Thank you for your patience and understanding.

Dear customer, thank you for your feedback. In our webshop we inform you transparently about the shipping costs in several places, we ask for your understanding!

Dear customer, thank you for your order and your review. Thank you for appreciating our service and products. We are happy that you enjoy benefiting from our wide range of products and our excellent prices. Unfortunately, so that we can continue to guarantee these to all our satisfied customers, it is not possible for us to offer individual discounts. But we regularly have great promotions with special offers. We are sure there is also something interesting for you. Thank you for your understanding and enjoy your ordered goods.

Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. We thank you for your understanding.

Dear customer, thank you for your order and for your feedback, which I will gladly pass on internally. We are of course sorry for the inconvenience. Is there anything else we can do to help you? Please feel free to contact us at any time. Thank you for your patience and understanding.

Dear customer, thank you for your order and your feedback. We are sorry to hear that you are not entirely satisfied with the packaging of the item. However, we hope you enjoy the products you ordered, and we are always happy to help.

Dear customer, thank you for your order and your review. We are sorry that the delivery in transit to your country of delivery must have taken a little longer than expected. I have checked your details and could see that a delivery date for the freight shipment has now already been arranged. If, contrary to expectations, there are further delays, please contact us so that we can help you further. Thank you for your understanding and patience.

Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.