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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused and that the shipment was damaged. If the bike has been damaged, please contact us as soon as possible via our contact form so that we can help you further and contact our logistics partner, thank you very much.
Dec 30, 2023
Verified review
I think it’s a good variety of products. I particularly like when I can quickly filter what I’m looking for, however there is still a room for improvement i.e. applying product specific filters
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Dec 29, 2023
Verified review
Almost each delivery is badly packed, and products get damage
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very sorry that you have apparently experienced some inconvenience. I will be very happy to pass on your feedback internally. If there is anything else we can do to help you, please do not hesitate to contact us at any time. We are grateful for your understanding.
Dec 29, 2023
Verified review
indoor trainer
*** star rating.
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very pleased that you have given us such praise and are obviously satisfied. If there is anything else we can do for you - we are always happy to help.
Not reliable at all. If you have a chance to buy in other shop, do not buy in this one. They sold me, they confirmed delivery and finally send me the fork I did not order. Than they told me they do not have the fork I paid for. I proposed they send me similar for the price (promotions ended and prices raised) but the refused. They do not care how much loss they caused on my side. No reflection, no client friendly solution. Just: we do not have what you paid for and it is your problem and if you have to pay more now we do not care. My recommendation: do not buy anything valuable in this shop (i.e. bike, fork, frame, wheels, etc.). Just don't.
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Answer by bike-discount.de/en
Dec 28, 2023
Dear customer, thank you for your order and feedback. We apologise for any inconvenience caused. Our customer service will contact you again to offer you an alternative solution. Thank you for your understanding.
Dec 27, 2023
Verified review
bad costumer service
Sometimes, true relationships are revealed in difficult times. Here too
I have ordered many times without too many problems. Delays and mistakes happen.
But the last time was particularly frustrating. There are two errors in the same order and no acknowledgment.
Deferent description on the website whit what I received.
During the holidays, they want me to return the items to send the correct ones, which they don't even have available on their site. This means at least 1 month delay.
To "German" Costumer policy.
There's nothing to be sorry about.
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Answer by bike-discount.de/en
Dec 29, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 27, 2023
Verified review
Took Teo week to send the delivery they had in stock
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Answer by bike-discount.de/en
Dec 28, 2023
Dear customer, thank you for your feedback and we are pleased to count you among our satisfied customers. We are sorry that you had any inconvenience with your order. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
Dec 27, 2023
Verified review
Great shopping, you can grab excellent bargains there but choice is often limited.
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Dec 27, 2023
Verified review
Costly returns
I order some clothing, but it was too big for me, so I wanted to return it. However, the shipping costs for the return need to be born by me. The cost is about 30€, so it'll be way cheaper to go to a tailor and try to fix the garment.
It's the first time I need to pay to return goods bought online
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Answer by bike-discount.de/en
Dec 27, 2023
Unfortunately, we cannot cover the costs of returning goods from every country. If the complaint is justified, we will of course cover the costs for the return shipment. Unfortunately, we cannot cover the return costs from Spain for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore ask for their understanding.
Dec 26, 2023
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Dec 26, 2023
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Dec 26, 2023
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Dec 26, 2023
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Dec 26, 2023
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Your prices are really competitive but !!!!
Your prices are really competitive, but I always seem to have a problem with your shipping process. My order is now stuck in customs and missed the person who was traveling here to SA to bring it for me.
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Answer by bike-discount.de/en
Dec 27, 2023
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Dec 26, 2023
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Dec 25, 2023
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Answer by bike-discount.de/en
Dec 26, 2023
Dear customer, thank you very much for your feedback. We apologize for the delay. The goods have been delivered in the meantime. Is there anything else we can do for you? Please do not hesitate to contact us. Thank you for your understanding.
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