Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Really poor service. Delayed dispatch, no indication of lengthy lead time at the point of ordering. Outsourced delivery company were extremely poor. I spent hours on the phone and days chasing the delivery. Eventually sent to a city 200 miles away in spite of a clear postcode and address on my invoice. Had to undertake a 400-mile round trip on a Friday night as a result.
Report review
Answer by bike-discount.de/en
Dec 23, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Dec 22, 2023
Verified review
Lost parcel, no response
A month after my shipment was sent from you, there is no information and no answer how you proceed in such case
Report review
Answer by bike-discount.de/en
Dec 22, 2023
Dear customer, thank you for your feedback. Unfortunately, delivery is indeed taking an unusually long time, which is beyond our control. An investigation has already been commissioned and we will inform you as soon as we have the results. Thank you for your understanding.
Dec 22, 2023
Verified review
Report review
Dec 21, 2023
Verified review
Report review
Dec 21, 2023
Verified review
Excellent prices
Report review
Dec 21, 2023
Verified review
I liked communication.
having to pay via IBAN is a pain. Should just accept Debit Card or CC for payment
Report review
Dec 20, 2023
Verified review
Report review
Dec 19, 2023
Verified review
Report review
Dec 19, 2023
Verified review
Report review
Dec 19, 2023
Verified review
Overall a good shopping experience. However, as an overseas buyer (CZ), I don't like the fact that approx. 5% is automatically added to the price in checkout. Prices should be transparent thoroughout the whole website, not just checkout.
Report review
Dec 19, 2023
Verified review
Report review
Answer by bike-discount.de/en
Dec 19, 2023
Dear customer, thank you for your feedback. I have checked your request. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Overall the experience was good but inconsistencies in delivery costs are annoying and the support team was not capable of answering questions during Black Friday week. In fact, I still have one question that was not answered so far. Also, DHL did a very bad job with the box ripped in several corners. Luckily the bike did not suffer.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.