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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Where is my item...? The tracking says it has not left Germany.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback. We are sorry that your order has not yet been received. I have checked your details. We have handed over your order to our logistics partner within one day. For delivery to your distant country, the shipment will need to be transported by various means of transport and customs procedures will be required. Unfortunately these can take longer and we have no direct control over them. I have checked your details and see that you have not yet contacted us. You are welcome to contact us by email or our contact form at any time so that we can initiate an enquiry with our logistics partner. We would like to assure you that we will help you in any case. However, we assume that the order will still be delivered to you correctly. We are always available for any queries you may have, so please feel free to contact us at any time. We thank you for your patience and understanding.
Nov 20, 2023
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Nov 20, 2023
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Delivery is always delayed
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback. We are sorry that your order has not yet been received. I have checked your details. Once again, we have processed your order very quickly and handed it over to our logistics partner within one day. You are ordering from a distant country that requires customs clearance. Unfortunately this can take longer and we have no direct control over this. I see that you have already contacted our customer service department. We will definitely help you and have already started an enquiry with our logistics partner. However, we are confident that you will still receive your order. We are always available to answer your questions. We thank you for your patience and understanding.
Nov 19, 2023
Verified review
Make it clearer that taxes will be applied. I went through the sale process to the point of checkout and nowhere was it indicated that anything other than shipping would be applied to the order.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback.
We are sorry that you were not completely satisfied.
There are several places on our website where we make explicit reference to applicable customs duties.
For our customers from the UK, we also have a detailed and separate information page.
Thank you for your understanding.
Nov 19, 2023
Verified review
Great place to by my bike gear. I am riding MTB and have used B-D for many years and have experienced that parts for older bikes with discontinued technology are pretty farst taken of the shelf. I would appreciate if older technology parts would be available longer at least as parts that can be ordered with longer lead time.
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Nov 19, 2023
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All is very good except packaging. Tree times now, have I have got a
destroyed box which needed repacking by PostNord in Denmark
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Nov 19, 2023
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Nov 18, 2023
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Good online bikestore
Website focusing on the distribution of bike product. Most often prices are less expensive than other provider (but not always). Product description and quality are generally good as the service for the expedition. I recommand Bike-discount
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Nov 18, 2023
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Nov 18, 2023
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Good prices and quick delivery
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Nov 18, 2023
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Best price online, perfect.
Amazon-pay charged me €25.- i found out later.
Somehow I don’t have an account. Maybe for later use.
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Nov 18, 2023
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Improvable: a mail with the aspected delivery time.
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Nov 17, 2023
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Great prices and fast delivery.
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Nov 16, 2023
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O still haven't received the order. Very slow!!
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Answer by bike-discount.de/en
Nov 16, 2023
Dear customer, thank you very much for your order and your review. We are sorry that the transport of your order is taking a little longer. I have checked your details: we handed over your order to our logistics partner on the same day. Apparently the delivery to your country of delivery is taking a little longer than expected. Unfortunately, I cannot find any request from you in our system. You can of course contact us at any time so that we can help you further. We can initiate an enquiry with the logistics partner. Thank you for your patience and understanding.
Nov 16, 2023
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Quick actioning on customer orders, good pricing
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Nov 15, 2023
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Nov 15, 2023
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Nov 14, 2023
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Good website, easy to navigate. Competitive prices. Quick despatch of items ordered.
But they don't have the comprehensive range of products that some other online retailers have.
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Nov 14, 2023
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I bought a product that got cheaper overnight. They didn't bother to take my
2nd email into consideration and i received no answer. No refund with the 3 euro difference. But It's about principle, not money.
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Answer by bike-discount.de/en
Nov 15, 2023
Dear customer, thank you for your order and comment. We are indeed able to adjust our prices. We regularly offer new and excellent deals to our customers. Price adjustments are standard practice and sales are made at the price in effect at the time of purchase. We have checked your details: In this case, we will refund you the difference once as a gesture of goodwill. However, please note for the future that the current price will always apply and is binding, and that offer prices announced subsequently cannot of course be claimed retrospectively. Thank you for your understanding.
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