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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
It's been so long since I ordered my shoes, that I can't remember what they're gonna look like.
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Answer by bike-discount.de/en
Nov 14, 2023
Thank you for your order and feedback. We are very sorry that there seems to be a delay in the shipping process. I have checked your details and I can see that we have processed the shipment quickly and handed it over to our logistics partner. Our customer service team is currently processing your request. We will contact the logistics partner immediately and investigate. It is possible that the shipment is currently being processed by customs. In any case, we are here to help and are available at all times. We thank you for your patience and understanding.
Nov 13, 2023
Verified review
Value for money
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Nov 13, 2023
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Nov 13, 2023
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Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your feedback and enjoy your order.
Is there anything else we can do for you?
You are very welcome to contact us at any time using our contact form.
Nov 12, 2023
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Nov 12, 2023
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Nov 12, 2023
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Hard return policy
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Answer by bike-discount.de/en
Nov 13, 2023
Dear Customer,
Thank you for your order and your feedback.
We are pleased that you are benefiting from our low prices. In order to continue to offer you the best prices possible, we are unfortunately unable to offer free returns for all countries. However, we regularly review our options and are committed to offering our customers fair terms and conditions. You can view our return policy for your country of delivery on our website at any time before making a purchase. We ask for your understanding of our policy.
Nov 12, 2023
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Nov 11, 2023
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On my last order my phone number was missing and it was hard for courier 🚚 to deliver my goods.
On various bike parts, their weight is missing which is important information for me
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Nov 11, 2023
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Good product and price
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Nov 11, 2023
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Nov 11, 2023
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The prices are not the cheapest!
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Nov 11, 2023
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Prices and shipping ,sometimes customer support its not top level.
Dhl tracking its not precise.
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Nov 10, 2023
Verified review
Good deal
Good price, right product. One star off because of postal fees.
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Nov 10, 2023
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I asked the store a question. No response was received.
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Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your order and feedback. We are very sorry that you had an enquiry that was not processed. I have checked your details, and unfortunately I cannot find a request from you in our system. Could you please contact us again, so we can help you? You may wish to use the contact form on our website to ensure that you are using the correct contact address.
Thank you for your understanding.
Nov 10, 2023
Verified review
Everything was great but the package came torn apart
Everything was great, except the package came all torn apart, and glued with scotch tape :) and wasnt really a pretty sight :) Thank God, everything was connected to chain with plastic leash so nothing was missing like keys. Maybe it would be better to send it in a plastic bag then in paper box.
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Nov 10, 2023
Verified review
Registered customer a long time ago without having a discount to any of my orders..why i should be a log-in client since i don't get any price off??
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Nov 10, 2023
Verified review
Too slow for orders to be packed and delivered compared to others
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Answer by bike-discount.de/en
Nov 13, 2023
Thank you for your order and feedback. We are sorry that you were not completely satisfied. I have checked your details: You placed your order late on a Friday evening, outside of our opening hours. We handed it over to our logistics partner on Monday. Please note that we are unable to process orders over the weekend. We thank you for your patience and understanding. We hope you enjoy your order.
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