bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jun 7, 2022
The Trustmark indicates trustworthy online retailers.
bike-discount.de/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €20,000. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bike-discount.de/en

Sort by  
Latest first
(1255)
(204)
(200)
Reset
Sep 24, 2023
 Verified review

Articles missing, expensive shipping

Often you have some articles for short period of time. When i find something i would like to order, 2 days later i decide to order and that article is not available any more... VAT and shipping to Croatia is very expensive.
Report review
Sep 23, 2023
 Verified review
Failed to deliver the purchased items on the pretext that the address was not correct. I have ordered hundreds of items from other vendors and have never had any problems. Moreover, bike-discount.de charged the whole shipping charges and only returned the original amount. Extremely dissapointed with their approach to customers.
Report review
Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for the order and the review. We are really sorry that our logistics partner had difficulties with the delivery. I checked your details and could see that we created the label appropriately according to the data you entered. You have indeed been charged the return shipping cost by mistake, of course this is not correct! I have arranged for the immediate refund of the shipping cost, please accept our sincere apologies for this error. Thank you for your understanding.
Sep 22, 2023
 Verified review
Price / quality ratio
Report review
Sep 22, 2023
 Verified review
Report review
Sep 22, 2023
 Verified review
Report review
Sep 21, 2023
 Verified review
Report review
Sep 21, 2023
 Verified review
Report review
Sep 21, 2023
 Verified review
I like the complete offer they have and the pricing.
Report review
Sep 21, 2023
 Verified review
Report review
Sep 21, 2023
 Verified review

Tutto ok ma spedizione cara

Tutto ok, ma sopra un certo importo (es. 99€) la spedizione verso l’Italia dovrebbe essere gratis.
Report review
Sep 20, 2023
 Verified review

First order and experience

One of the packages in the order did not contain all the parts that belonged to it, but the matter was handled quickly.
Report review
Sep 20, 2023
 Verified review
Report review
Sep 20, 2023
 Verified review
Report review
RB
Robbrecht B.
Merelbeke
Sep 20, 2023
 Verified review
Report review
Sep 20, 2023
 Verified review
Report review
NA
Nicolai A.
København
Sep 20, 2023
 Verified review
Report review
Sep 19, 2023
 Verified review
Report review
Answer by bike-discount.de/en
Sep 20, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Sep 19, 2023
 Verified review
Report review
Sep 19, 2023
 Verified review
I like that they have great prices and always match other stores prices if in stock. I didn't particularly have a great unboxing experience of my bike, but they did refund me for damaged parts. I recommend this store.
Report review
Sep 19, 2023
 Verified review
Very bad service, shipment still hasn't arrived. Time from order 22 days, promised delivery time 14-19 days.
Report review
Answer by bike-discount.de/en
Sep 20, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery in transit to your country of delivery must have taken a little longer than expected. I have checked your details and could see that a delivery date for the freight shipment has now already been arranged. If, contrary to expectations, there are further delays, please contact us so that we can help you further. Thank you for your understanding and patience.