Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Solid prices, but expensive shipping costs to Croatia.
Report review
Jul 4, 2023
Verified review
Took almost month
It took to long to get my item. Not much help other than just wait
Report review
Answer by bike-discount.de/en
Jul 5, 2023
Dear customer, thank you for your review and your order!
We are sorry that there seemed to be delays in transit.
I have checked your details: We have already handed over your order to the logistics partner the next day. Unfortunately, it must have taken longer for them to deliver to your country.
We apologise for the inconvenience, and thank you for your understanding and patience.
A lot of products in stock for decent prices. Only thing is that I could not return an order ( a bike saddle) because I installed it and did not like it. Customer service told me I could not return it because it was used, although the product did not have any indication of use.
Report review
Jul 3, 2023
Verified review
I have ordered and paid via PayPal my package and without any explanation my order was cancelled and refunded. Immediately I contacted customer support and asked for explanation. After a long wait i got poor response that your colleague just cancelled my package. The support was awful and i have to say that I expected better from a company like yours.
Report review
Answer by bike-discount.de/en
Jul 4, 2023
Dear customer, thank you for your order and your review.
I have checked your details: indeed, I could see that the order was cancelled in the system. There may have been a technical irregularity during the payment process. Although we cannot always influence this, we are of course truly sorry for the inconvenience. We would kindly ask you to order again.
Thank you for your understanding.
Jul 3, 2023
Verified review
Report review
Jul 3, 2023
Verified review
Ordered set of wheels.....arrived in…
Ordered set of wheels.....arrived in damaged box ..incorrect packaging of the item..marks on the wheel hubs....contacted Bike-discount....they said it was couriers problem...NO MORE EMAILS FROM Bike-discount after that point. EXTRAORDINARILY POOR CUSTOMER SERVICE.......NEVER AGAIN
Report review
Answer by bike-discount.de/en
Jul 3, 2023
Estimado cliente, gracias por su pedido y su comentario. Lamentamos saber que el paquete sufrió daños durante el transporte. He visto que ha estado en contacto con nuestro servicio de atención al cliente, que le ha contestado varias veces y le ha ofrecido soluciones. Por supuesto, entendemos perfectamente su disgusto en este asunto, pero también le pedimos comprensión por nuestra parte. No trabajamos con una función de chat automática, es decir, respondemos muy rápidamente, pero no inmediatamente. Ofrecemos a nuestros clientes ayuda individual, incluso si algo no funciona perfectamente. Nuestros clientes lo aprecian. Le agradecemos su paciencia y comprensión.
Jul 2, 2023
Verified review
Diversity of material, with unbeatable prices.
Easy to choose and buy.
Very correct in the processing of returns.
Only to point out the delay of deliveries.
Whenever you can, this is my place to buy bike pieces.
Thank you, Costa Pinto
Report review
Jul 2, 2023
Verified review
Report review
Jul 2, 2023
Verified review
Report review
Jul 2, 2023
Verified review
Hurtigt og nem levering
Report review
Jul 2, 2023
Verified review
Slow delivery. After 3 weeks I’m still waiting
Report review
Answer by bike-discount.de/en
Jul 3, 2023
Dear Customer,
thank you for your order and for your review.
We are very sorry that you are still waiting for your parcel. I have checked your details. We have handed over the two shipments to our logistics partner in a timely manner. One shipment has already been delivered to you. Unfortunately, one of the parcels is still being processed by the transport company, but is still on its way. We assume that this will be delivered to you shortly. Please feel free to contact us at any time if there is anything else we can do for you, we will be glad to help you.
Thank you for your patience and understanding.
Jul 2, 2023
Verified review
I liked the fast shipping & delivery.
i'd like if you can add delivering to Lebanon also, as you used to before.
Report review
Jul 2, 2023
Verified review
Best : price
Can a little better : deliverytime
Report review
Jul 2, 2023
Verified review
Packages in a oversized boxes, that's the only problem.
Report review
Jul 2, 2023
Verified review
Nearly ok, price cheapest
Otherwise ok, but never seen slower shipping.
Price was again unbeatable
Report review
Jul 2, 2023
Verified review
A rigid return policy makes a great shop bad!
Report review
Answer by bike-discount.de/en
Jul 3, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you kindly for your understanding of our procedure.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.