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Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Some more varied products in the cleaning department, more stickers/wraps, and more diverse clothing
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Aug 31, 2023
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Aug 30, 2023
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Aug 30, 2023
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Aug 30, 2023
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Aug 29, 2023
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Aug 29, 2023
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Uncompetitive returns policy
I ordered a bottom bracket tool from Bike-Discount.de, as I like to support smaller retailers. When the tool arrived, it would not stay engaged when high torque was applied. Hence I returned the item as being unfit for purpose. I was surprised to then be charged for the full return postage, as the nature of internet shopping is that you cannot test the goods before receipt. Other online bike retailers do not charge for returns and yet have quite similar prices to Bike-Discount. I will not be shopping at Bike-Discount again; what will you do?
Answer by bike-discount.de/en
Aug 30, 2023
Dear customer, thank you for your order and your review.
We are pleased that you enjoy taking advantage of our wide selection and excellent prices. In order to be able to continue to guarantee this to all our satisfied customers, we kindly ask for your understanding that we unfortunately cannot offer free returns for all countries. We would like to point out that you will find our return conditions transparently displayed on our website.
May we help you in any way? Please feel free to contact us at any time if there is anything else we can do for you. We appreciate your understanding.
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are always welcome to contact us at any time via our contact form.
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Aug 29, 2023
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Aug 29, 2023
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Advance payment procedure takes wheey too long to be comunicated between your accountant and shipping staff in company
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Aug 29, 2023
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I would have given 5 stars but for the minimum purchase spend for shipping to the UK. I happened to be travelling to Germany where I could buy the items I needed for no delivery cost. Otherwise, everything else perfect
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Aug 28, 2023
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Aug 28, 2023
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Laaja valikoima ja nopea toimitus
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Aug 28, 2023
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Aug 28, 2023
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Few months wrestling with clear case(s). No more, never.
Answer by bike-discount.de/en
Aug 29, 2023
Dear Customer,
Thank you for your order and feedback. We are of course very sorry that you were not completely satisfied and we apologise for any inconvenience. Even we sometimes make mistakes.
I have checked your information: unfortunately we could not meet all your requirements. We hope you will understand that proportionality must be maintained.
We are always happy to serve our customers, so please remember that our staff appreciate respectful and courteous communication.
We thank you for your understanding.
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