bike-discount.de/enReviews

: 28,253Excellent

4.78

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Valid

with Buyer Protection

certified since: Jun 7, 2022
updated on: Nov 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: Jun 7, 2022
updated on: Nov 27, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

5,717 verified reviews in the last 12 months

28,253 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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 Verified review
Nov 6, 2022
Expensive shipping.
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Nov 6, 2022
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Nov 6, 2022
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Nov 5, 2022
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Nov 5, 2022
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 Verified review
Nov 5, 2022
I've made as order on the 10th of October, on the 13th it was delivered to DHL. Around the 28th I checked on DHL website and it was still in Germany with the last update dating the 14th of October. I realized it wouldn't probably make to Portugal in time (as I an leaving the country), so I sent a email. Three days later I called because nobody answered me back. I explained the situation, asked if they could call DHL to see what was going on and asked to cancel my purchase and give my money back. The person on the phone only said she was going to send me an email! No answers to my questions. The email she sent was saying the would start investigating! No answers to my questions again. I replied the email asking them to cancel the order. They replied that the would give my money back if DHL couldn't deliver me the parcel and when they get the parcel back there!! The next day I asked if the got any news from DHL and the reply was that they will just wait for DHL to inform them, they didn't bother to call DHL!! Conclusion: if by any chance you need help from customers support you will be in big trouble!
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Answer by bike-discount.de/en
Nov 7, 2022
We apologize for the inconvenience. Due to the extended delivery times abroad, we had to clarify a few formalities that took a little time. We will refund you the amount immediately.
 Verified review
Nov 5, 2022
Received new item as described. Well packed and protected. Great price. Annoying delay in shipping due to customs. Could have had better communication regarding what to expect in shipping delay. Would order from them again.
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Nov 4, 2022
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Nov 4, 2022
Great shop, need to improve on delivery and clothing description.
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 Verified review
Nov 3, 2022 
To reduce the shipping cost.
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Answer by bike-discount.de/en
Nov 3, 2022
In the current time?
 Verified review
Nov 3, 2022 
Goede onderdelen en redelijke prijs
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 Verified review
Nov 3, 2022
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Nov 3, 2022
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Nov 3, 2022
Chipper shipping cost
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 Verified review
Nov 2, 2022
Payd and recieved nothing ! Send them a mail to solved the probleme but no respons at all ! Scammers first classe !
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Answer by bike-discount.de/en
Nov 3, 2022
According to DHL, your package was delivered on 10/22. If you claim that you have not received the package, we will initiate an investigation with DHL. By the way: we have been successful in this business for about 30 years ... as a "first class scammers", as you title us here, we would certainly not have managed that. We will do our best to solve your problem as well.
 Verified review
Nov 2, 2022
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 Verified review
Nov 2, 2022
Bom preço um pouco demorado na entregs
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 Verified review
Nov 2, 2022
My order never got to me and when I reached to help service they did not help me so for now I am not very happy
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Answer by bike-discount.de/en
Nov 2, 2022
Dear customer, your package is currently still at customs. This has also been communicated to you. The following is a current excerpt from the DHL page: "Due to the currently very limited transport capacities available, we would like to point out that transit times of 20 days and more must be expected." Therefore, we still ask for a little patience. We are monitoring this situation.
 Verified review
Nov 2, 2022
Everything is perfect👍
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 Verified review
Nov 1, 2022
I have not received the package for three weeks. The reasons are murky.. I can't judge anything but negatively.
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Answer by bike-discount.de/en
Nov 2, 2022
Sorry, your package is delayed on the way. We are monitoring the situation and will find a solution. At the same time we will inform you by mail. We ask for a little patience.