Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Sep 16, 2022
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Sep 16, 2022
You should change the language. Please in german
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Answer by bike-discount.de/en
Sep 19, 2022
Freitag bestellt, Dienstag geliefert. In Deutsch.
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Sep 14, 2022
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Sep 14, 2022
Ordered some Shimano spare parts by the pictures in the online shop. Didn’t get all the parts in the pictures. The description was hard to understand and misleading.
Customer support did not answer until I raised a claim via PayPal. “You got what you ordered” was their reply.
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Answer by bike-discount.de/en
Sep 16, 2022
Please excuse the inconvenience. Unfortunately, your item is a variant item that is correctly displayed on our homepage and was ordered by you as such. You are welcome to return the item for credit.
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Sep 14, 2022
Great store and service
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Sep 14, 2022
Experience has been positive but I am disappointed with some of the packaging materials used, often oversized for the contents contained within.
For example, I was disheartened to open a shoe box sized delivery to find within a matchbox sized unit box containing the spoke nipples that I had ordered.
This kind of practice is wasteful, unnecessary, additionally costly for your customers and harmful & damaging to the environment.
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Answer by bike-discount.de/en
Sep 15, 2022
Thank you for the feedback. We are constantly working to improve our sustainability.
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Sep 14, 2022
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Sep 14, 2022
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Sep 14, 2022
Prices are good, 4-5 days for goods to come to Slovenia. But, sending goods back to them is complicated.
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Sep 14, 2022
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Sep 14, 2022
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Sep 13, 2022
It takes some time to have the order.
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Answer by bike-discount.de/en
Sep 14, 2022
Thank you for the feedback. Customer ordered on 23.08.22. We have handed over to DHL on 24.08.22. The package was delivered in Finland on 31.08.22. There was a weekend in between. Unfortunately, we can not influence the speed of delivery. We apologize for this.
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Sep 13, 2022
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Sep 13, 2022
Good communication and quick delivery
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Sep 13, 2022
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Sep 13, 2022
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Sep 13, 2022
Good prices, big catalog. Slightly outdated website design.
Also very annoying that when the package reaches my country, DHL hands it off to a very crappy sub-contractor. If I pay 10€ for delivery and choose DHL, I expect to receive the package from DHL
Erro do sistema por várias vezes , mesmo já depois de ter a morada certa, já paguei 2 vezes e nem as peças nem o refound
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Answer by bike-discount.de/en
Sep 14, 2022
pedimos desculpa pelo incómodo. No entanto, o cliente já foi informado várias vezes por escrito e verbalmente que seleccionou o país de entrega errado para a sua encomenda.
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