bike-discount.de/enReviews:
16,097 reviews in the last 12 months57,813 total reviews
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Most relevant positive review
Oct 29, 2023
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I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Aug 26, 2024
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you very much for your review and order!
We are very sorry that we could not satisfy you completely.
Would you like to let us know how we can help you? You can always contact us using our contact form.
Aug 26, 2024
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Aug 26, 2024
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Easy to deal with and it would be great to have more options on road tires for trainers.
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Aug 26, 2024
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Aug 25, 2024
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Fair prices, big variety, but return is not easy and quite expensive. After you pay 14 eur delivery for 150eur order, you dont expect to pay 20 eur for return
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Aug 25, 2024
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
Aug 25, 2024
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Aug 25, 2024
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Aug 25, 2024
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Aug 25, 2024
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Aug 25, 2024
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Aug 25, 2024
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Aug 25, 2024
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
Aug 25, 2024
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Information about the process was lagging at the beginning
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Aug 24, 2024
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
Aug 24, 2024
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Aug 24, 2024
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The processing time is slow. Waiting 14 days for item on stock is insane. All the responses i got were AI generated and now DHL shipping time is 9 days from Germany to Slovenia? All together almost 1 month for item you had in stock in shipped within EU. By the way I still didnt recieve order.
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Answer by bike-discount.de/en
Aug 26, 2024
Thank you for your order and feedback. We are sorry that the delivery of your order is taking longer than expected. Please note that on our website we have indicated a delivery time of 11-17 days for this item and your country of delivery. We apologize for the delay caused by our logistics partner. I have seen that the shipment has now arrived in your country and a delivery date has apparently been agreed. We can assure you: The responses from our customer service team are not generated by AI, you are talking to real customer service agents.
If you have any further questions, please do not hesitate to contact us again, we are also happy to help you by phone.
Thank you very much for your patience and understanding.
Aug 24, 2024
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Aug 24, 2024
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Aug 24, 2024
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