bike-discount.de/enReviews

: 32,044Excellent

4.79

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with Buyer Protection

certified since: Jun 7, 2022
updated on: Feb 7, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: Jun 7, 2022
updated on: Feb 7, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

9,498 verified reviews in the last 12 months

32,044 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 17, 2023
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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the most relevant critical review


Dec 16, 2022
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
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Reviews for bike-discount.de/en

Sort by Latest first 
(871)
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(163)
 Verified review
Jan 20, 2023
Delevery to Denmark are very late, but fine prices.
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 Verified review
Jan 20, 2023
I find my favorite socks (Falke) at competitive prices, the delivery is fast and reliable. The only issue I had was in my last purchase, there was one product unavailable (but it was available when I did the purchase) and my parcel was sent without it, I would have preferred to communicate with them and choose another available product instead, avoiding paying twice the delivery.
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 Verified review
Jan 20, 2023
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Answer by bike-discount.de/en
Jan 23, 2023
Dear customer, thank you for your review! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
 Verified review
Jan 20, 2023
It took much longer than expected in terms of delivery notification and delivery period. Order was made and dispatched on Jan 4, 2023. However, just got a posted letter on 19 Jan to make local VAT payment. Payment was made this morning, Jan 20. and do expect the delivery in next 3 days. Moreover, there is surcharge fee of S$10.80 for handling fee. Though it was stated that DHL as the courier agent, it ends to Singapore Post and final delivery. Appreciate if you can send by FedEx in future. As an example, an order was placed with Europe company on Jan 10, the parcel was delivered to me on Jan 14. Moreover, the shipping rate is 1/2 of yours. rgds
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Answer by bike-discount.de/en
Jan 20, 2023
Dear customer, thank you very much for your review! We are sorry that you are not completely satisfied with our shipping process. I will be happy to pass on your suggestions to the relevant department in our company. We wish you much pleasure with the ordered items and thank you for your understanding.
 Verified review
Jan 19, 2023
Process was fast
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 Verified review
Jan 19, 2023
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Answer by bike-discount.de/en
Jan 20, 2023
Dear customer, thank you for your review! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
 Verified review
Jan 19, 2023
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Answer by bike-discount.de/en
Jan 20, 2023
Dear customer, thank you for your review. Unfortunately, it seems that your order could not be fulfilled, we are sorry. Can we help you in any way? You are welcome to contact us via our contact form.
 Verified review
Jan 19, 2023
Great choice @ a great price
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 Verified review
Jan 19, 2023
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Jan 19, 2023
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 Verified review
Jan 19, 2023
Compared to other online stores - some items could be found easier /cheaper in their store.
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 Verified review
Jan 19, 2023
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 Verified review
Jan 18, 2023
 
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 Verified review
Jan 18, 2023
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 Verified review
Jan 18, 2023
quick and efficient contact , trustworthy
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 Verified review
Jan 17, 2023
Aún no he recibido el pedido! Casi un mes esperando!🤬
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Answer by bike-discount.de/en
Jan 18, 2023
Estimado cliente, gracias por su valoración, lamentablemente el paquete no pudo serle entregado debido a una información de dirección aparentemente incorrecta. A continuación, se entregó en una paquetería de su ciudad. La dirección de esta tienda de paquetería era visible en el seguimiento del envío. Lamentablemente, no recogió el paquete allí. Póngase en contacto con nosotros a través de nuestro formulario de contacto para que podamos ayudarle. Muchas gracias.
 Verified review
Jan 17, 2023
Good product range, good prices, fast delivery. Customer service however below par.
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 Verified review
Jan 17, 2023
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 Verified review
Jan 17, 2023
I received a broken product a they will not refund or replace,
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Answer by bike-discount.de/en
Jan 17, 2023
Dear customer, thank you for your feedback. I have reviewed your case. A staff member will get back to you as this was not handled appropriately on our part. Of course, you can return the item to us and we will refund it or send you a replacement item. We apologize for the inconvenience and kindly ask for your understanding!
 Verified review
Jan 17, 2023
Experience was very good except for the payment process which was complicated. However when I got in contact with them they sorted out the issue immediately and professionally
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Answer by bike-discount.de/en
Jan 17, 2023
Dear customer , thank you for the positive feedback. We regret that there were complications with the payment process. We are all the more pleased that we were able to help you quickly and wish you much pleasure with the ordered items.