bike-discount.de/enReviews

: 26,440Excellent

4.78
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certified since: Jun 7, 2022
updated on: Oct 7, 2022
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certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

4.78
Excellent
How is the rating calculated?

4,169 verified reviews in the last 12 months

5
87 %
4
9 %
3
1 %
2
1 %
1
2 %
26,440 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review

Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review

Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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 Verified review
Sep 12, 2022
I like the service and stock, but there is always room for improvement
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Sep 12, 2022
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Sep 12, 2022
Range and quality of goods is good. Postage and returns from Ireland are expensive
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Sep 12, 2022
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Sep 11, 2022
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Sep 11, 2022
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Sep 11, 2022
Most important bike part was missing from my order. Out of stock despite the fact that wed shop had it when I ordered. Customer service really takes at least 5 days to answear so it takes for ever to sort it. Still waiting...
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Answer by bike-discount.de/en
Sep 14, 2022
Unfortunately, in this case there was an unfortunate exception to the over sale, so that the item was briefly not available. We regret this and apologize for this. The customer has been informed about this in writing.
 Verified review
Sep 9, 2022
No international payment option, only bank transfer. Slow packing (3 days) after payment received.
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Answer by bike-discount.de/en
Sep 14, 2022
We are sorry that our abundance of international payment options is not enough for you and that you have therefore chosen the payment method prepayment. This unfortunately delays the order process. Please choose another payment method for future orders.
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Sep 9, 2022
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Sep 9, 2022
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Sep 8, 2022
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Sep 8, 2022
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Sep 8, 2022
I did not get my order
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Answer by bike-discount.de/en
Sep 8, 2022
We are sorry that shipments to Kazakhstan may take a little longer at the moment. As our colleague already told you by mail, we ask you for a little patience. At the moment the shipment is obviously at customs. If in a few days there is no change in the parcel history, we will initiate an investigation with DHL and help you further. We ask for your understanding that we will not send another package now, as this will lead to the same result. Here only some patience helps in these times and shipments to certain regions.
 Verified review
Sep 7, 2022 
by Gerben P.
Fast service and good prices. I would really like if I could pay with IDEAL.
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Sep 7, 2022
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Sep 7, 2022
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Sep 7, 2022
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 Verified review
Sep 6, 2022
Good response time
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Sep 6, 2022
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 Verified review
Sep 6, 2022
the postage costs for returning or exchanging the product are paid from Finland
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Answer by bike-discount.de/en
Sep 6, 2022
Clarification: The shipping costs for returns due to justified complaints will of course be borne by us.