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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Poor description leading unnecessary to customs and vat charges .
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your comment. I have checked your case. We provide transparent information about our shipping conditions in our general terms and conditions. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
clear offer specification and delivery condition, good communication and delivery time
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Apr 8, 2024
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Apr 8, 2024
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Apr 8, 2024
Verified review
Good inventory and prices, and fast delivery
Good inventory and prices. They were able to cancel my order on my request because I forgot to add some things which I really appreciated. To top it all up, the delivery was fast!!
The order was completed on time declared on the website, the bike was assembled and well packed in a box, all I had to do was tighten the pedals and straighten the handlebar.
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