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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Unavailable for phone contact for 7 hours, e-reply allegedly within 5 days. Miserable CX in this respect.
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Answer by bike-discount.de/en
Apr 4, 2024
Thank you for your order and your review. We are sorry that we have apparently not been able to satisfy you so far. I suspect that you have given the wrong reference number and are referring to your current order. Our customer service is always available during our business hours and we are not aware of any problems with availability. I have checked your details: You had emailed to say that you would like us to speed up the delivery of your order. And we were quick. According to our system, we have already handed over your order to our logistics partner within one day, and it is already on its way to your country of delivery. The parcel has received a new scan in the tracking system today. Please note: we have specified a delivery time of 2-5 days for your country of delivery. If there is anything else we can do for you, you can contact us again at any time. Thank you for your patience.
Apr 3, 2024
Verified review
Always very competitive price and great selection of products, highly recommended
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Apr 3, 2024
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Gyors volt,korrekt jó ár!
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Apr 3, 2024
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Top!
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Apr 3, 2024
Verified review
Good prices, delivery takes a couple of days
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Apr 3, 2024
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Apr 3, 2024
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Apr 3, 2024
Verified review
Great experience all around: well packaged shipment and fast delivery.
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Apr 3, 2024
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Apr 3, 2024
Verified review
Quick delivery, price, availabily of required products
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