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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Quick delivery and good after service (I had a small problem).
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Jun 20, 2023
Verified review
I have never received the items I paid for. I made a complaint and asked for a reinbursement. Until now I have no answer.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your review. I have checked your details: indeed, we handed the parcel over to our logistics partner the day after the order was placed, and it has been on its way ever since. This is really unusually long, and we have now initiated an investigation with the transport company. Our service team will contact you later today. We apologise for the inconvenience, and thank you for your patience and understanding.
low price, fast delivery, good quality service. the only thing I would like to change is more information on the status of the order - the bike is prepared, packed, transferred to the transport.
Good prices and fast delivery
Any issues are promptly responded to and dealt with swiftly. Can highly recommend the shop and have been using it for many years for my cycling components/ bikes and clothes
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Jun 20, 2023
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Jun 19, 2023
Verified review
Reliable store with good service. Big range of products with fast shipping also. I am happy with this store,
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Jun 19, 2023
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Jun 19, 2023
Verified review
buying a helmet
fast delivery, good prices, the helmet was well packed in an extra box. Remained satisfied.
Excellent product selection, fair prices, quick dispatch and trustworthy delivery companies used (DHL, UPS). Excellent customer service with quick reply and useful information.
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