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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I have ordered some very specific parts, e.g. a headset for Radon Swoop. I have never received it. Bike Discount has sent the package through DHL, which has contracted another carrier. I have never received the package, even if it appears as delivered.
I have notified the situation to Bike Discount. First, they said they have to sort it with DHL, a process which would take 5 days. 5 days have long been done, I have spoken with Bike Discount on the phone, asking them nicely to either deliver a new package, or refund until this sorts out.
I did not receive any answer. I was continuosly told to wait. I cannot use my bike. I contacted DHL, in order to report the situation my self, I was told it is not their business and that I had to cotact the contractor. I tried for a few hours to contact Cargus, the subcontractor, the line is always busy.
I am currently on the phone with Bike DIscount, I called them for one hour, they are not answering. This is the first time it happens. Was I blacklisted?
In conclusion: no parts, to answers, no refund. I even wrote Bike Discount an e-mail saying I really don t want to write such a review, but still no answer.
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Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and your review.
We are very sorry for the inconvenience caused. I have checked your details and have arranged for you to receive a reply today with a suggested solution. Of course we will help you! We are grateful for your patience, and we would like to apologise again for the delay in processing your complaint.
7 days ago
Under review
I would put 0 stars if I could.
I ordered a jacket. In a few days I received an e-mail stating that my address was incorrect and that they didn't sent the product and returned my money.
After many futile attempts to contact seller asking where is my money, the only reply I got was to contact my bank. Which I did many times. Bank didn't receive any return payments.
In the end I didn't receive neither money, nor jacket. Raised a complaint to police.
Strongly suggest not to purchase in this shop.
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Answer by bike-discount.de/en
5 days ago
Dear customer, we are sorry for the inconvenience you have apparently experienced. I have checked your details. There were irregularities with your order in connection with the billing address. We have therefore needed to cancel the order and inform you accordingly. No amount was collected by us, and we have cancelled the reservation of the amount with your credit card company. We have provided you with a screenshot of the transaction cancellation. You will probably see the amount listed on your next credit card statement. Thank you for your understanding.
13 hours ago
Verified review
Support Center employees & return policy
Support Center employees are not very willing to help, not very polite and they don’t speak good English. Furthermore, the company’s policy that doesn’t allow exchange of products if something is ordered in the wrong dimension and you want to give it back and get the right one, for example, is unacceptable.
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Answer by bike-discount.de/en
11 hours ago
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
3 days ago
Verified review
The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.
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Answer by bike-discount.de/en
2 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
I ordered a mavic 30 wheelset with XDR body, confirmed as welk, I received the 30 euro cheaper wheelset with HG, after complaining they send a XDR body for DT swiss that doesn't fit. They dont have any knowledge and a lot of misinformation on their site.
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Answer by bike-discount.de/en
Apr 4, 2024
Dear customer, thank you for your order and your review. We are very sorry that you seem to have experienced some inconvenience. I have checked your order and could see that there was an error in our processing. We sincerely apologise for this. Our customer service has already offered you a solution and compensation. Please feel free to contact us at any time if there is anything else we can do for you. Thank you for your patience and understanding.
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