Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Delivery time incredibly long, more than 24 days. No willingness to compensate.
Report review
Answer by bike-discount.de/en
Feb 9, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your delivery country and is on its way to delivery. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Feb 9, 2024
Verified review
prices are for germany, and they increase once they are added to the card. It I already set my account and added country, I would assume prices will be already adjusted before going into the cart
Report review
Feb 8, 2024
Verified review
Report review
Feb 8, 2024
Verified review
Report review
Feb 7, 2024
Verified review
Report review
Feb 7, 2024
Verified review
Report review
Feb 7, 2024
Verified review
No clarity about delivery time. DHL provided no delivery window / date
Report review
Feb 6, 2024
Verified review
Good prices, large assortment to choose from and reasonable shipping times.
Report review
Feb 6, 2024
Verified review
Sometimes the packaging could be stronger
Report review
Feb 6, 2024
Verified review
I like the after sales service and problem solving by the employees.
Regarding what to do better is that some products are out of stock. So if you can try your best to get them back in stock
Report review
Feb 6, 2024
Verified review
Fast service
Report review
Feb 6, 2024
Verified review
Report review
Feb 5, 2024
Verified review
2nd time that the package is deliverd somewhere else...
My packages where delivered somewhere else, in the past it was always correct but now the last few times de delivery is not right, i need to collect it in an other city....
Report review
Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, thank you very much for your feedback. Unfortunately, I cannot find a contact for you in our system. I can see that your order has been delivered to you in the meantime. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
Feb 5, 2024
Verified review
Waited almost 3 weeks, still no delivery
Report review
Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Fiets op 14/1 besteld... en nog steeds niet ontvangen
Report review
Answer by bike-discount.de/en
Feb 5, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Feb 5, 2024
Verified review
Report review
Feb 4, 2024
Verified review
invoice
I couldn't provide the tax identification number when ordering, I placed an order without it and sent an e-mail asking for it to be added, with no response
I received an invoice without a tax identification number, I asked for a change twice without success.
Report review
Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We are sorry that you were apparently not completely satisfied. We will contact you again to ensure that you get the right solution. Thank you for your understanding.
Feb 4, 2024
Verified review
Return policy should be better. Returning items under 50€ isn't possible, why??
Adding more items to existing order before shipment is not possible!!
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.