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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I dont think this is link to the website itself, but more with the delivery company. Yet i've ordered a bike and i am still waiting for information on a possible delivery date almost 1 month after ordering.
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Answer by bike-discount.de/en
Dec 12, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding and patience.
I like the speed of the shipment, the packaging of the products and the speed of the shipment. I did not like the speed of delivery and the manner of the transport company.
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Dec 7, 2023
Verified review
Sent part of the order, and only informed me after posting,
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Answer by bike-discount.de/en
Dec 8, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
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